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kaspi bank
kaspi bank
http://www.kaspibank.kz/
Finance and Audit
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Description
kaspi bank has always placed emphasis on the quality of services and the gradual development of a stable, differing its conservatism. kaspi bank team did not conquer the neighboring markets, focusing
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Deployments
VISIONLABS LUNA для kaspi bank
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kaspi bank
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VisionLabs
LANDESK Service Desk для банка
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kaspi bank
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SmartServiceDesk
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Ivanti (LANDESK)
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Управление ИТ-услугами реализуется поставщиками ИТ-услуг путём использования оптимального сочетания людей, процессов и информационных технологий. Для содействия реализации подхода к управлению ИТ-услугами используется серия документов ITIL.\r\n\r\nВ отличие от более традиционного технологического подхода, ITSM рекомендует сосредоточиться на клиенте и его потребностях, на услугах, предоставляемых пользователю информационными технологиями, а не на самих технологиях. При этом процессная организация предоставления услуг и наличие заранее оговоренных в соглашениях об уровне услуг параметров эффективности (KPI) позволяет ИТ-отделам предоставлять качественные услуги, измерять и улучшать их качество.\r\n\r\nВажным моментом при изложении принципов ITSM является системность. 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