VOICE TO SECURE YOUR INFORMATION Relentless competition requires customer remote services in almost any business. This approach allows companies to make their interaction with clients maximally efficient. On the other hand, the security level of transactions you perform tends to reduce. Thus, it’s impossible to make sure that a customer is the person they claim to be. VoiceKey software applies the latest technologies for secured customer verification and personal data protection. It’s based on voice biometrics technologies as voice becomes the most reliable way of user verification in terms of remote services. This is the only attribute that can’t be stolen or counterfeited. SpeechPro presents VoiceKey.OnePass  VoiceKey.OnePass  VoiceKey.WEBACCESS: Voice + Face Biometric Authentication Online  SpeechPro presents VoiceKey.OnePass  VoiceKey.OnePass Avaya testedProduct of the year for call centers CCG Call Center Awards, 2013 SECURITY: TOP PERSONAL DATA PROTECTION TECHNOLOGIES Existing ways of user verification are based on certain piece of knowledge or information that only user has access to (login, password and other identification details). Nevertheless, this information can be easily stolen or passed on to a third party. VoiceKey resolves this issue by using customer voice as the only way to access within any system. Moreover, voice can be used for efficient fraud prevention among call center clients. CONVENIECE: EASY REMOTE ACCESS VoiceKey makes the process of remote interaction between company and user easy, fast and convenient. There’s no need to memorize a lot of information such as passwords, code words etc. The software applies voice characteristics for customer verification regardless of the remote access method (phone, Internet resources, special mobile applications etc.) EFFICIENCY: ACCESS BECOMES QUICKER As the amount of services provided through call centers is increasing, companies face the necessity to process more and more incoming and outgoing calls. A call center agent has to spend from 20 to 30 seconds on customer verification using traditional methods which leads to higher expenditures for processing each call. VoiceKey software enables to perform user verification automatically or in background mode. It decreases the workload on agents and reduces costs for a company.

Зачем VoiceNavigator вашему контактному центру? Внедрение VoiceNavigator в контактный центр позволяет создавать IVR системы c голосовым управлением, используя речевые технологии. Функциональные возможности и эффективность подобных IVR систем намного превышают устаревшие IVR-меню с тоновым нажатием клавиш (DTMF) и в большинстве случаев способны полностью заменить операторов вашего контактного центра. Внедрение VoiceNavigator позволит:

• Существенно повысить уровень автоматизации контактного центра (КЦ)
• Повысить пропускную способность КЦ без увеличения количества операторов
• Снизить операционные затраты на содержание КЦ без потери качества обслуживания
• Повысить качество обслуживания клиентов и их лояльность к компании
• Высвободить операторов первой линии от обработки рутинных обращений клиентов