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Sberbank of Russia
Sberbank of Russia
https://www.sberbank.kz/
Finance and Audit
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Description
History of Subsidiary Bank JSC "Sberbank of Russia" in Kazakhstan starting at the end of 2006, when Sberbank of Russia , the flagship of the Russian financial system, the largest financial institution
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Например, с Master Data Management, автоматизированным модулем расчета рейтингов и лимитов, с аналитическими программными продуктами, с информационным комплексом «Прайм-тасс» и другим ПО.\r\n\r\nПроект в Сбербанке России – одно из крупнейших внедрений CRM в банковской отрасли, не только в России, но и в мире.\r\n\r\nРешение\r\nИзначально пилотный проект реализовывался, чтобы Сбербанк смог оценить функциональность системы и перспективы его использования. Развитие CRM начиналось с построения единой клиентской базы, внедрения унифицированных процессов управления сделками и так далее. Однако система практически не была связана с другими специализированными программными продуктами. И, тем не менее, сотрудники банка быстро оценили все ее преимущества. Интерес к проекту стали проявлять не только сотрудники департамента крупнейших клиентов, в интересах которого и начинался пилотный проект, но и представители других отделов.\r\n\r\nСо временем изменились приоритеты и в самой системе. Теперь она интегрирована с почти двумя десятками внешних решений. Также при каждом новом релизе ее функциональность увеличивается в среднем на 20-30%. Так предыдущая версия ПО обрабатывала около 80 бизнес-процессов, в новом релизе речь идет о более чем сотне. После появления в системе блока отвечающего за сегмент среднего и малого бизнеса резко вырос объем обрабатываемых данных. В настоящее время в CRM заведена информация о миллионах сделок и миллионах компаний.\r\n\r\nРешение построено на базе Oracle Siebel CRM.\r\n\r\nРезультат\r\nНа сегодняшний день решение работает и в центральном аппарате банка, и во всех региональных отделениях. CRM используют около 40 тысяч сотрудников Сбербанка, то есть практически все специалисты корпоративного блока компании. Несмотря на то, что изначально заказчиком проекта выступал департамент крупнейших клиентов, в развитии системы деятельное участие принимают специалисты и других департаментов, например, кредитного. Именно поэтому CRM обладает очень широкой функциональностью в области обработки корпоративных кредитных процессов. В последнем релизе ПО, серьезно усилился блок, отвечающий за работу с проблемными активами, проект непрерывно эволюционирует.\r\n\r\nРазвитие аналитического блока CRM – одна из основных задач, которые банк выделяет как приоритетные. Система уже обладает широкими возможностями. У нее есть собственное хранилище данных, которое может использоваться, например, для получения операционной аналитики и оценки результатов работы корпоративного блока. И CRM уже позволяет построить профиль клиента, допускает их сегментацию и многое другое. 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Проект реализован системным интегратором решений по информационной безопасности «Ангара» совместно с разработчиком «МФИ Софт».\r\nЗадача проекта состояла в обеспечении непрерывного мониторинга доступа к базам данных и веб-приложениям «Сбербанка», автоматизации поиска новых уязвимостей и обеспечение целостности системы безопасности. Система защиты баз данных «Гарда БД» применяется для реализации требований регуляторов, включая международный стандарт PCI DSS.\r\nВыбор и тестирование различных систем защиты баз данных «Сбербанк» совместно с компанией «Ангара» проводили с 2015 года. По результатам пилотных проектов выбор банковской сети был сделан в пользу отечественного решения класса DAM (Database Activity Monitoring) «Гарда БД» от «МФИ Софт».\r\nСистема «Гарда БД» контролирует безопасность автоматизированной банковской системы (АБС), выявляет попытки внешнего вторжения в СУБД, в том числе через системы интернет-банкинга, блокирует попытки злоупотребления сотрудников своими полномочиями, неслужебного обращения к персональным данным и банковской тайне. Решение сводит к минимуму риски несанкционированного доступа к критически важной информации, в том числе со стороны привилегированных пользователей, осуществляет аудит событий безопасности в режиме реального времени и позволяет не только предотвратить инцидент, но и провести детальное расследование в ретроспективе.\r\nИванов Денис, начальник отдела сопровождения средств мониторинга Операционного центра информационной безопасности ПАО «Сбербанк»: «Система информационной безопасности «Сбербанка» постоянно совершенствуется, мы стремимся опережать появление новых рисков. Задача защиты СУБД и веб-приложений банковской сети стоит остро, киберугроз и случаев утечки персональных данных в банковском секторе становится все больше. Мы ценим доверие, которое оказывает нам каждый клиент, и в ответе за сохранность их данных».\r\nВладимир Пономарев, заместитель генерального директора «МФИ Софт»: «Безопасность банков – это актуальное направление, для которого мы разработали комплексное функциональное решение, отвечающее и требованиям регуляторов, и потребностям пользователей. Система «Гарда БД» де-факто является стандартом безопасности баз данных и необходимым инструментом для предотвращения утечек информации».\r\nСергей Шерстобитов, генеральный директор компании «Ангара»: «Обеспечение защиты информации – основное требование отечественных и международных регуляторов для компаний финансовой сферы. Внедрение системы защиты баз данных — это часть масштабного проекта по формированию единой системы управления информационной безопасностью всей сети ПАО «Сбербанк». 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