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Priorbank
Priorbank
https://www.priorbank.by/
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Description
Priorbank is a leading commercial bank in Belarus We were one of the first started working in the financial market of Belarus. Today Priorbank - the only Belarusian bank with Western European ca
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Microsoft SharePoint Server для банка
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Softline
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STC Group
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Банк занимает лидирующую позицию на белорусском финансовом рынке, а также является одним из самых эффективных банков в группе Raiffeisen.\r\n\r\nПеред банком стояла задача обеспечить сотрудников инструментами для групповой и совместной работы. Кроме того, необходимы были средства управления документацией. Очевидным решением этих задач являлось внедрение внутрикорпоративного портала. Выбор был сделан в пользу решения на платформе Microsoft SharePoint Server 2013. Для начала заказчиком были выбраны три направления использования портала: «Порталы и сайты», «Групповая и совместная работа» и «Управление документами».\r\n\r\nРешение\r\nВ качестве партнера по внедрению решения была выбрана компания Softline, которая доказала свою компетентность в предыдущих совместных проектах с ОАО «Приорбанк» и обладает большим опытом успешного внедрения корпоративных порталов на платформе Microsoft SharePoint.\r\n\r\nПервым этапом проекта было планирование архитектуры решения согласно требованиям заказчика и составление плана работ.\r\n\r\nНа втором этапе было произведено развертывание и конфигурирование решения Microsoft SharePoint Server 2013 для ста сотрудников IT-департамента банка.\r\n\r\nТретьим этапом проекта стало создание структуры портала и наполнение его контентом. На этом этапе были созданы целевые коллекции сайтов портала: сайты групп (департаментов), корпоративный центр поиска и личные сайты пользователей. Затем была разработана и реализована навигация по порталу (разделы, подразделы). На основе созданной структуры сайтов были настроены библиотеки для последующего размещения информации и документов на портале, а также распределены права доступа к ним на основе групп и уровней разрешений.\r\n\r\nНа заключительном этапе было проведена проверка работоспособности системы, а также создание и тестирование среды для ее восстановления. После этого специалисты Softline осуществили успешную сдачу системы в промышленную эксплуатацию.\r\n\r\nПомимо внедрения внутрикорпоративного портала на платформе Microsoft SharePoint Server 2013 компания Softline провела обучение ключевых пользователей портала (администраторов и модераторов сайтов подразделений) заказчика.\r\n\r\nРезультат\r\nВ данный момент сотрудники IT-департамента «Приорбанка» начинают активно использовать внутрикорпоративный портал для совместной работы, наполняют его рабочими документами, размещают корпоративные новости департамента и всех подразделений. Администратором портала создан отдельный сайт для медиаконтента, где сотрудники размещают фото- и видеоматериалы.\r\n\r\nИнтеграция портала с решением Microsoft Skype for Business позволяет сотрудникам видеть статусы присутствия коллег прямо на портале, а также дает возможность непосредственно с портала совершать видео- или аудиозвонки и писать текстовые сообщения.\r\n\r\nВ дальнейшем заказчик планирует развивать портал и использовать другие возможности SharePoint.\r\n\r\nПо итогам проекта заказчик получил внутрикорпоративный портал на платформе Microsoft SharePoint Server 2013, который обеспечил сотрудников единой информационной средой для совместной работы.\r\n\r\nВнедрение в структуру деятельности банка корпоративного портала позволило решить целый ряд задач:\r\n\r\nупростить сотрудникам банка доступ к информации;\r\nограничить доступ к документам;\r\nорганизовать совместную работу с документами;\r\nобеспечить быстрый и удобный поиск документов и информации.\r\n«Хотелось бы отметить профессиональную и очень слаженную работу всех сотрудников IT-подразделений «Приорбанка» в процессе реализации проекта. 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Основан в 1989 году. Банк прочно зарекомендовал себя на рынке как лидер в сфере финансовых инноваций.\r\nВходит в число основателей национальной карточной системы «БEЛКАРТ», является инициатором внедрения в банковскую сферу Беларуси современных разработок в области безналичных расчетов и систем дистанционного обслуживания. Первым в стране выпустил международные пластиковые карты Visa и MasterCard.\r\nПРЕДПОСЫЛКИ ДЛЯ РЕАЛИЗАЦИИ ПРОЕКТА\r\n• Рост нагрузки контакт-центра банка (более шестидесяти тысяч обработанных обращений по телефону в месяц)\r\n• Увеличение количества запросов, требующих подтверждения личности (порядка 70%)\r\n• Существенное количество времени, необходимое для подтверждения личности одного клиента традиционными способами (30-40 секунд)\r\n• Попытки получения персональной информации клиентов банка третьими лицами\r\n\r\nВысокотехнологичное решение для биометрической аутентификации личности клиента по голосу, основанное на уникальных запатентованных технологиях VoiceKey.\r\nООО «ЦРТ» был выбран в качестве поставщика по результатам двухэтапного тендера для банков группы РБИ.\r\n«Важным критерием выбора системы подтверждения личности для банка было обеспечение удобства клиента. VoiceKey полностью удовлетворяет данному критерию: от клиента не требуется ничего, кроме мобильного или стационарного телефона и собственного голоса. Руководство банка ожидает существенного улучшения показателей доступности контакт-центра за счет сокращения времени, необходимого для подтверждения личности клиента. Выражаем благодарность ЦРТ за вклад в повышение качества дистанционного обслуживания банка и содействии в укреплении имиджа «Приорбанк» ОАО как наиболее инновационного, технологичного банка в Республике Беларусь».\r\nСергей Иванович Шишов, Заместитель Председателя Правления «Приорбанк» ОАО\r\nРЕШЕНИЕ\r\nКАК СИСТЕМА РАБОТАЕТ\r\n1. При каждом вызове (входящем или исходящем) в момент начала разговора с оператором запускается проверка пользователя в фоновом режиме и собираются данные о его голосе.\r\n2. В режиме реального времени создается модель голоса и сравнивается с эталоном. Весь процесс занимает несколько секунд.\r\n3. 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