Out-of-the-box processes Bpm’online sales includes referenced processes that serve as best practices for lead management, opportunity management, quote management,as well as order and invoice management. Following pre-defined processes makes it easy for companies to jump start the system adoption and bring industry best practices to their work. Thousands of bpm’online sales users prove that blueprint processes guarantee excellent results! A complete view of the customer journey Bpm’online sales delivers end-to-end sales processes to manage the complete customer journey – from lead to order, and continued account maintenance. Best-in class technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to effectively manage every stage of customer interactions. Engaging interface that users love Bpm’online interface has a social look and feel, which makes it quick to learn and easy to navigate. Users love the elegant design that is free from redundant information which keeps them focused on what is relevant. The system provides a consistent user experience no matter what device you use: phone, tablet, desktop or laptop. The cutting-edge sales force automation product Bpm’online sales is the cutting-edge end-to-end sales cycle management software which drives customer acquisition, development and retention. Take advantage of the ready-to-go sales processes that guide you through the most effective actions to make the most of your sales pipeline, minimizing missteps and boosting results.

• Lead generation
• Qualification
• Distribution
• Hand-off to sales

Use out-of-the-box processes for lead management Bpm’online marketing provides best practice processes for efficient lead management – from demand generation to lead nurturing, to final hand-off to sales. Make sure your sales team focuses only on qualified and sales-ready leads. Maintain a constant dialogue with your customers Use email-marketing tools to establish and maintain personalized communications with every customer. Optimize your communication strategy based on mass mail responses. Engaging interface that users love! bpm'online marketing CRM supports all types of devices Enjoy working with the modern, streamlined user interface that is free from redundant information, keeping you focused only on what’s relevant. The bpm’online marketing application has a social look and feel and delivers the same user experience no matter what device it is used on: laptop, tablet or smartphone. Product overview Bpm’online marketing is a robust marketing automation software that helps to gain demand generation excellence through identifying customers’ needs and nurturing their interests until they are successfully transformed into opportunities. bpm'online marketing – from lead qualification to hand-off to sales Easily manage each step of customer demand generation by following pre-defined processes – from lead qualification to hand-off to sales. track new leads, evaluate the efficiency of different channels Use bpm’online analytics to track new leads, evaluate the level of engagement and efficiency of different channels. create outbound e-mail campaigns with bpm'online marketing Use bpm’online marketing to build your target audience and send bulk emails with just a few clicks of a mouse.

• Lead management
• Marketing campaign management
• Email-marketing
• Event management
• Productivity tools
• Business process management
• Knowledge management
• Synchronization and import
• System designer

Process-driven CRM for marketing, sales and service bpm'online CRM software supports multiple devices types bpm’online studio Intelligent business process management and low-code platform for rapid application development. bpm’online marketing Multichannel marketing software to deliver demand generation excellence. bpm’online sales Sales force automation to manage the complete sales cycle — from lead to repeat sales. bpm’online service Innovative customer service tools to deliver exceptional customer experience. Bpm’online was recognized in Gartner’s 2016 Magic Quadrant for Sales Force Automation, included in Gartner’s 2016 Magic Quadrant for CRM Lead Management, and recognized in latest Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center. Bpm’online was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016. In addition, bpm’online has been recognized as a Strong Performer in The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016; The Forrester Wave™: Sales Force Automation Solutions, 2017 and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017. Process-driven CRM

• three reasons to choose bpm'online CRM systems
• Align marketing, sales and service on
• a single CRM platform
• Gain the agility to change processes in
• the CRM faster than ever

Use bpm’online real estate to unite fragmented processes into a single path along the client journey guided through each step of the sales pipeline: from needs analysis to keys-in-hand. Monitor results on each stage to increase your performance and productivity.

• Lead capturing 
• Listing matching 
• Showings 
• Offering 
• Closing

Commercial and residential The system has all required functionality to help both residential agencies and commercial real estate companies become more efficient in digital era. Bpm’online is applicable for any scale: starting from small firms to large enterprises. Close more deals Automate routine operations to free your time for interacting with clients and increasing your win rate. Bpm’online real estate will help you to effectively manage lead generation, drip campaigns, listing matching and showings, offerings and closings. Engaging interface that users love bpm’online real estate CRM on desktop, laptop, phone, tablet Enjoy every minute of your work with bpm’online real estate clean and easy interface. Users love the elegant design that is free from redundant information and keeps them focused on what is relevant. The system provides a consistent user experience no matter what device you use: phone, tablet or laptop. Product overview Bpm’online real estate is an integrated sales and marketing (CRM) cloud application with an extended set of tools for real estate brokers and agents to manage the entire cycle from initial request, to listing matching, negotiations and closed deals. MLS connector synchronizes listings with CRM in real time Use MLS connector to pull in available listings from the market to the system, run a search and match requests with listings in real time. bpm'online real estate helps market listings Market your listings, create drip campaigns, track performance and score leads with a comprehensive set of marketing tools. unified customer request database in bpm'online real estate CRM Never miss a request coming from a variety of sources - phone calls, emails, website and meetings - taking advantage of a unified customer request database. interface of bpm'online real estate CRM system

• 360° client view
• Property database
• Listing management
• Request processing
• Opportunity management
• Contract management
• Document flow automation
• Collaboration tools
• Business process management
• Knowledge management
• Synchronization and integration
• System designer
• Account and contact management

Create a single database of all buyers, sellers, agents, landlords and tenants. Use bpm’online real estate to keep record of contact data, information from social media, addresses with the possibility to find them on the map right from the application. Having a complete client profile enables to build the strong and fruitful relationships. Client preferences Enrich your contact profiles with the information about property they are interested in and their preferences. Use that insights when planning the next call or mass mail to hit your clients with the best-fit offering. Data enrichment through social media Obtain additional information about your clients from Facebook or Twitter. Built-in social media integration features allow getting data from social networks at the click of a mouse. Duplicates search and merge Keep your client database accurate through identifying and eliminating duplicate records in bpm’online real estate. Take advantage of the automatic duplicate matching when creating new records. However, you can also perform a manual check or schedule the recurrent search for duplicate accounts and contacts. Interactions and communication history Always exceed clients’ expectations having a complete communication history at your fingertips. The system stores a complete history of all interactions with your client, allowing to consider interests and preferences when processing clients’ requests. Know more about your clients, use this information to evaluate the progress of your relationships and get more referrals. Customer database analytics Use bpm’online analytics tools to visualize the data and identify new opportunities. Customize dashboards in bpm’online real estate to keep an eye on the key indicators, such as types of clients, client database growth, etc.