Problems that solves
Decentralized IT systems
Low quality of customer service
No automated business processes
High costs of routine operations
Failure to attract new customers
Customer retention
Low quality of customer support
Values
Reduce Costs
Improve Customer Service
Increase Customer Base
SERVICENOW CUSTOMER SERVICE MANAGEMENT
Great service isn’t just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.
About Product
Description
Capabilities
- CASE MANAGEMENT
- INTELLIGENT ROUTING
- OMNI CHANNEL
- ACCOUNTS, CONTACTS, PRODUCTS, SLAS, ENTITLEMENTS
- SELF-SERVICE PORTAL, KNOWLEDGE & COMMUNITIES
- FIELD SERVICE MANAGEMENT
- CONNECTION WITH FIELD SERVICE, OPERATIONS, FINANCE, ETC.
- ISSUE RESOLUTION
- VOICE OF THE CUSTOMER
- VISUAL WORKFLOW AND AUTOMATION
- AGENT INTELLIGENCE
- PERFORMANCE ANALYTICS
- OPERATIONAL INTELLIGENCE
- FINANCIAL PLANNIN
- PROJECT PORTFOLIO MANAGEMENT
