Problems that solves
Decentralized IT systems
No unified address book
No automated business processes
High costs of routine operations
Separate communications channels
Failure to attract new customers
Customer retention
Low quality of customer support
Values
Reduce Costs
Improve Customer Service
Increase Customer Base
mplsystems CUSTOMER SERVICE CRM
Customer Service CRM is an CRM solution, intuitive interface; complex process support; contact centre channels and enterprise customer data. In contrast to a traditional CRM approach, the objective is not to replace existing enterprise systems, but rather to present the agent with this data in a simple and intelligent ‘fit for purpose’ application, which guides the agent through complex requests, presenting data at the appropriate point to support decisions. What makes mplsystems really unique is the ability to configure these process-centric integrated applications in a matter of weeks, as opposed to the months or years that is typical of alternative solutions, which involve expensive customisation and integration.