Categories
Problems that solves
Low quality of customer service
Customer retention
Low quality of customer support
Poor communication and coordination among staff
Values
Reduce Costs
Improve Customer Service
Appraise and Train Staff
Support Customers
LogMeIn GoToMeeting
It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real tim
Description
GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time. In late 2015, Citrix announced plans to spin-off the GoToMeeting business as a stand-alone subsidiary with a market value around $4 billion. In July 2016, Citrix and LogMeIn announced plans to merge the GoTo family of products. GoToMeeting is designed to broadcast the desktop view of a host computer to a group of computers connected to the host through the Internet. Transmissions are protected with high-security encryption and optional passwords. By combining a web-hosted subscription service with software installed on the host computer, transmissions can be passed through highly restrictive firewalls. GoToMeeting is sold in multiple free-paid editions. GoToMeeting features now include:
- Mobile apps for iPad, iPhone and Android devices
- Encryption and authentication security provided by a Secure Sockets Layer (SSL) Web site with end-to-end 128-bit Advanced Encryption Standard (AES) encryption and optional passwords
- Specific application sharing for showing only selected programs with attendees
- Multi-monitor support for a client PC
- Meeting recording and playback for recording and saving meetings to a user desktop for later review
- Total audio package provides toll based phone or conferencing via VoIP.
- GoToMeeting hosts up to 100.
- Video conferencing
- In room solutions with GoToConference and InRoom Link
GoToMeeting is competing in a marketplace for web and video conferencing, where businesses and professionals can meet virtually. Some of GoToMeeting's competitors include ScreenMeet.