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Avaya Aura® Call Center Elite Multichannel
Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.
Companies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone, email, text message, or instant message.
Whether your customers communicate on mobile, emails, or chat, their communication is routed by identifying the agent using a phone call. The emails, SMS, or chat messages are then directly forwarded to the agent identified using this call. The agent can also reply using the same method of communication.
Easy to implement and simple to use, Call Center Elite Multichannel also delivers:
• Out-of-the-box desktop applications for supervisors
• Framework applications including intelligent routing, interaction data, and centralized configuration
• Automated or agent-initiated outbound preview dialing
• Powerful application development tools for complete customization and integration
• Simple and fast wizards for desktop screen pop-ups and routing rules
The Call Center Elite Multichannel multimedia technology uses the phantom call capabilities of Communication Manager to deliver non-voice work items to contact center agents. Phantom calls are generated using the Computer-Telephony Integration (CTI) application. This application has no physical station as an originating point.
The multimedia suite blends emails, SMS, and web-based customer inquiries with inbound calls.
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Avaya Aura® Communication Manager
The Core of Your Unified Communications and Collaboration Solution
- Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization.
- Enable employees to take care of business more easily and quickly—because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities.
- Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura® Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration.
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Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, Avaya Aura® CALL CENTER ELITE
Avaya Aura® Call Center Elite - решение для контакт-центров, интеллектуальная персонализированная маршрутизация позволяет направлять клиента к наиболее компетентному специалисту
Avaya Aura® Communication Manager - Единый источник голосовой связи, видеосвязи и возможностей для совместной работы
Avaya Aura® Experience Portal - унифицированная многоканальная система голосовой связи и самообслуживания
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Avaya Aura® Experience Portal
Give Your Customers an Experience That No One Else Can
- Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.
- Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.
- Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.
- Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.
- Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.
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Avaya Call Management System (CMS)
Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.
Increase the efficiency of your call center
Optimize performance across multiple channels. Improve service levels and increase agent efficiency by monitoring and reporting response times across Avaya Aura® Call Center (CC) Elite systems and non-voice channels. A simple extension to your CC Elite system, Elite Multichannel enables response time reporting and monitoring that can increase agent efficiency for voice, e-mail, fax, web Chat, SMS text or social media customer contact.
Manage dynamic call volumes without adding staff. Monitor and analyze everything from wait times and average answer speeds to the percentage by which abandoned call times have decreased in the past year. CMS measures up to 24K trunks, providing administration ease and increases reporting accuracy.
Make a well- informed decision based on real-time CMS data to redirect calls on-the-fly or to redistribute expensive human resources. Increase performance, minimize costs or develop new or improved procedures by leveraging historical data.
Enhance productivity while controlling costs. Realize a quick return on your CMS investment. Easy to deploy, CMS helps maximize the success of marketing and customer service campaigns. Continue benefitting from your investment over time by leveraging historical data to analyze trends and to establish performance benchmarks.
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ClearQuest
This software provides tools and processes that allow you to maintain control of changes while catering to the diverse needs of the developer. IBM also provides a new bundled offering under a new consumption model that changes the way you can use and deploy DevOps software. The new offering helps simplify your planning for adoption and growth of critical IBM DevOps products. Read more in the solution brief below. Feature spotlights: Create repeatable, enforceable and predictable processes IBM® Rational® ClearQuest® helps you improve team collaboration by integrating typically siloed processes such as analysis, development, testing and deployment. Automated workflows and email notification help ensure that appropriate team members are alerted in near real time when action is required. Team members also receive information about any change or update that can impact their activities. Workflows are ready for immediate use to jump-start your implementation. Get process automation and full lifecycle traceability This software allows you to customize and enforce consistent development processes to achieve an integrated, consolidated view across the project. In addition to process automation and lifecycle traceability, the IBM Rational ClearQuest security features such as user authentication, user authorization, electronic signatures and audit trails are critical to help ensure compliance with internal and external requirements. Access the most up-to-date information This software provides deployments that can support thousands of users, working across dozens of sites. A wide range of access capabilities helps ensure that all team members, local and remote, have access to the most up-to-date information virtually anytime, anywhere. Whether your team is a small workgroup at a single location or a highly distributed team spanning multiple locations, IBM Rational ClearQuest software provides the flexibility and scalability to support your organizational needs. Get clear insight into your processes IBM Rational ClearQuest provides support for querying, charting and reporting. Distribution, trend and aging charts help you visualize complex data. Charts can be created and refined to allow you to drill into the area of data that you need. Queries and reports allow you to view the associations of requirements and the status of your test planning, test authoring and test execution activities. Flexible pricing and deployment With the new IBM Cloud DevOps for Hybrid Deployment bundle, IBM delivers a new consumption model based on FlexPoints. FlexPoints can be purchased and allocated across the applications included in the bundle according to needs of the business.
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FusionModule2000 Series Modular Data Centers
Huawei FusionModule2000 is a next-generation modular data center solution with complete integration of cabinets, power supply and distribution systems, cooling systems, cabling systems, management software, and other subsystems. It supports flexible deployment with single or dual row, cold or hot aisle containment. The maximum IT power capacity is 21 kW/rack.
Single modules can be applied to small or medium data centers (total IT load ≤ 128 kW, area ≤ 300m2), as well as to large data centers for branch offices of big enterprises.
Multiple modules can be used to construct a large data center to meet large enterprise data center requirements.
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Huawei FusionServer
The servers are ideal for processing basic IT services, virtualizing cloud computing devices, working with high-performance databases or big data and other labor-intensive tasks.
The servers are based on Intel Xeon scalable processors, have 24 DDR4 DIMM modules with memory up to 3 TB, support up to twenty 3.5-inch or thirty-three 2.5-inch hard drives (with 4, 8, 12 or 24 NVMe SSD ; model 8-NVMe supports RAID).
FDM functions for troubleshooting with an accuracy of 93%; rational organization and configuration of the network due to the support of the external network management function (LOM); providing standard and open interfaces for full integration with third-party management software.
Energy saving mode due to innovative DEMT (dynamic energy management) and reduced power consumption thanks to the technology of switching components to sleep mode, automatic power on / off for multiphase sources and speed setting using the proportional-integral-differential control (PID) algorithm.
The control system based on the Huawei chip iBCM allows you to diagnose problems, provide technical support in automatic mode, provides an increased degree of equipment protection; support of standard interfaces of the main software vendors - Redfish, SNMP, IPMI 2.0 and the ability to integrate with third-party management software; possibility of remote control through interfaces on HTML5 and VNC KVM; Simplicity of management due to support of Smart Provisioning and Agentless functions.
Ability to custom configuration using Huawei eSight; support of additional management functions, such as calculations without saving information about the previous session, batch installation of the OS, automatic firmware update, intelligent and automatic control of the full cycle.
Ability to custom configuration using Huawei eSight; support of additional management functions, such as calculations without saving information about the previous session, batch installation of the OS, automatic firmware update, intelligent and automatic control of the full cycle.
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IBM AI OpenScale
AI OpenScale allows businesses to operate and automate AI at scale – irrespective of how the AI was built and where it runs. Available via the IBM Cloud and IBM Cloud Private, it infuses AI with trust and transparency, explains outcomes, and automatically eliminates bias.
Benefits:
- Open-by-design. Integrate with common AI tools, frameworks, and environments across public, private, or on-prem.
- Trust, transparency and explainability. Provide explanations into how AI decisions are being made, and automatically detect and mitigate bias to produce fair, trusted outcomes.
- Automation of AI. Automate the AI application lifecycle, from AI-generated neural networks tailored to your data and workloads, to de-biasing technology that mitigates bias at runtime.
- Understand how AI applications reach decisions – AI OpenScale explains how AI recommendations are made in everyday business terms.
- Address bias in AI applications automatically – AI OpenScale continually monitors AI applications and prevents bias through a unique, powerful and automated de-biasing technology.
- Ensure AI applications are auditable – AI OpenScale logs every prediction, every model version, and all the training data used, together with all metrics to help businesses comply with regulations such as GDPR.
- Use AI to build AI – AI OpenScale addresses the short supply of human AI engineers by throwing AI at the problem. IBM's Neural Network Synthesis Engine (NeuNetS) will allow businesses to rapidly and automatically build neural networks – essentially to run AI – from scratch. NeuNetS will initially be available in AI OpenScale in beta.
- Manage and scale AI in an interoperable fashion – AI OpenScale can work with open source machine learning or deep learning models, such as Tensorflow, Scikitlearn, Keras and SparkML. It can also handle applications and models trained and hosted on common environments, including IBM Watson, IBM PowerAI, Seldon, AWS SageMaker, AzureML and other non-IBM engines.
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IBM Blockchain
Особенности IBM Blockchain:
- Написание приложений с технологией блочной цепи с помощью Hyperledger Composer; Согласование бизнес-требований и технической разработки;
- Использование предпочтительнуой среду для превращения бизнес-правил в код
- Запуск новой сети и добавление других организаций-партнеров с простыми в использовании инструментами активации;
- Определяйте гибкие, демократические политики с редактором политики для регулирования изменений в сети;
- Управляйте многопользовательскими рабочими процессами с помощью панели действий участника, интегрированных уведомлений и инструментов для сбора защищенных подписи
- Мониторинг и управление сетевыми ресурсами со встроенными панелями мониторинга;
- Защита сети с упрочненной инфраструктурой безопасности с 100% -ным шифрованием, защитой ключа HSM и другими функциями, предназначенными для чувствительных данных в регулируемых отраслях
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IBM Business Process Manager (BPM)
IBM Business Process Manager is available in on-premises and cloud configurations. It is designed to support mobile devices, features case management capabilities across its product editions and operates with a single process server or in a federated topology.
Product editions:
IBM Business Process Manager Advanced: Is a unified platform for analyzing and improving business operations through a combination of business process and case management, service-oriented architecture (SOA) and business process analytics.
IBM Business Process Manager Advanced for z/OS: Is automated software optimized for z/OS® process visibility and management on IBM z Systems™.
IBM Business Process Manager Express: Is an affordable entry point for initiating BPM. It provides an easy-to-use interface with a process execution, monitoring and optimization engine.
IBM Business Process Manager Standard: Is a full-featured BPM platform, providing full visibility and insight to managing business processes.
IBM Business Process Manager Tools: Help you create, execute and manage processes built with IBM Business Process Manager. Includes IBM Integration Designer and IBM Process Designer capabilities.
IBM Business Process Manager on Cloud: Is a subscription-based BPM cloud service. It offers visibility and management of business processes, low start-up costs and fast return on investment.
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IBM Cloud IaaS for compute and block storage
IBM Cloud IaaS for compute and block storage is a public cloud computing platform that offers a range of services, including those for compute, networking, storage, security and application development. Cloud administrators and users access IBM SoftLayer services over the Internet or through a dedicated network connection. IBMCloud IaaS for compute and block storageis largely considered infrastructure as a service (IaaS), a form of cloud computing in which a third-party provider hosts hardware, software and other infrastructure components on its users' behalf. For compute, IBM SoftLayer provides various bare-metal and virtual server configurations, along with an assortment of operating systems, hypervisors and database platforms. The virtual server configurations are available in either a single- or multi-tenant model, whereas the bare-metal server configurations are available in a single-tenant model only.
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IBM Cloud IaaS для вычислений и блочного хранения данных
IBM Cloud IaaS для вычислений и блочного хранения данных в значительной степени считается инфраструктурой как услугой (IaaS) , формой облачных вычислений, в которой сторонний поставщик использует свое программное обеспечение и другие компоненты инфраструктуры от имени своих пользователей.
Для вычислений, IBM предоставляетBareMetal и виртуальный сервер, наряду с ассортиментом операционных систем, гипервизоров и платформ баз данных. Конфигурации виртуального сервера доступны либо в модели с одним, либо с несколькими арендаторами , тогда как конфигурации сервера без использования железа доступна только в модели с одним арендатором.
Приложения облачного хранилища IBM включают в себя функции блоков, файлов, объектов и резервного копирования. Сетевые службы включают в себя балансировку нагрузки и прямые ссылки - которые обеспечивают частное подключение к центру обработки данных IBM Cloud IaaS - сервисам домена и виртуализованным сетевым устройствам.
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IBM Cloud Mass Data Migration
Move data fast
Using a single Mass Data Migration device, you can migrate up to 120 TB of usable data (at RAID-6) in just days, as opposed to weeks or months using traditional data transfer methods.
Flexible and Scalable
Whether you need to migrate a few terabytes or many petabytes of data, you have the flexibility to request one or multiple devices to accommodate your workload.
Affordable
Moving large data sets can be expensive and time-consuming. Each Mass Data Migration device is offered at a low, flat rate including roundtrip shipping and 10 days of use at your site.
Simple process
IBM sends you a pre-configured device enabling you to simply connect and ingest data. When you are finished, ship the device back to IBM where we offload your data into IBM Cloud Object Storage. Once your offload is complete, enjoy immediate access to your data in the cloud after IBM securely erases all data from the transport device.
End-to-end protection
Mass Data Migration devices are designed to maximize security from the inside-out. Devices are housed in rugged, tamper-evident, waterproof, shockproof cases to ensure secure protection during device-handling and transport. The technology offers industry-standard 256-bit encryption, as well as in-line compression, to ensure an efficient and secure data migration.
Secure erasure
IBM uses a four-pass DOD-level data wipe to ensure complete and prompt erasure of all customer data from Mass Data Migration devices.
Migrating data to the cloud
Whether you want to free-up on premises storage capacity, archive inactive data, or back-up data for redundancy and recovery, Mass Data Migration can quickly and securely move your data. Once in the cloud, use IBM Cloud Services to fuel innovation with analytics, create cognitive solutions or build and scale cloud-native apps.
Data center decommission
Use Mass Data Migration to securely move your sensitive data to the cloud as you downsize, expand or relocate your data center.
Limited bandwidth
Mass Data Migration is a great alternative if you are in a remote location or find over-the-network options to be cost-prohibitive, too slow, or unavailable for your data transfer.
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IBM Cloud Object Storage
IBM Cloud Object Storage is
a highly scalable cloud storage service, designed for high durability, resiliency and security. Designed for data durability of 99.999999999 percent. Data is sliced, and slices are dispersed across multiple devices in multiple facilities for resiliency. High data durability is maintained by built-in integrity checking and self-repair capabilities. Data at rest is secured using server-side encryption and data in motion is secured using carrier-grade TLS/SSL. Gain additional control with role-based policies and use IBM Cloud Identity & Access Management to set bucket-level permissions.
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IBM Cloud Private
IBM Cloud Private has been certified for primary infrastructure (server, network & storage) providers, including Dell, NetApp, Cisco and Lenovo, as well as IBM Power Systems and IBM Z. With a consistent underlying Kuberentes-based platform, IBM has enabled key elements of its existing and new middleware, data and analytics portfolio to take advantage of the platform capabilities, including rapid provisioning and de-provisioning of applications, portability between the enterprise and the cloud, improved resource usage and simplified management. Additionally, IBM provides and supports several key open source technologies, including MongoDB and Postrges. Since the platform is based on open technologies, it allows enterprises to also take advantage of a growing ecosystem of software and services that have been enabled for Kubernetes.
This truly is the best of both worlds. Developers can tap into several options for modern runtimes, development tools and services to turn ideas into working code quickly; integrate into existing enterprise systems; and modernize existing applications while minimizing cost and risk. Meanwhile, the operations team can access a consistent and flexible set of built-in management tools that extend and integrate these capabilities with existing management tools and processes.
Use cases of IBM Cloud Private:
- Create new cloud-native apps: Easily design cloud-native applications and meet the necessary regulatory and management requirements.
- Modernize your existing apps on cloud: See how to reconstruct your application estates to rapidly meet today’s highly dynamic business environment.
- Open your data center to work with cloud services: Learn how to create apps in the private cloud while integrating data & application services from the enterprise and other clouds.
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IBM Cognos Business Intelligence
Basic components
Cognos Connection
Cognos Connection is the Web portal for IBM Cognos BI. It is the starting point for the browser-based access to all functions provided with the suite. With the help of the portal, content can be searched in the form of reports, scorecards and agents, it can be managed, structured and displayed. In addition, the portal is used for example to schedule and distribute reports, for creating tasks, administering the server and the access permissions to content available to different users. You can also create shortcuts, URLs and pages.
Query Studio
Query Studio allows simple queries and self-service reports to answer rather simple business questions. The report layout can be customized and data can be filtered and sorted, formatting and the creation of diagrams is also supported.
Report Studio
The Report Studio is used to create management reports. It offers two different modes: The professional authoring mode enables users to access the full range of Report Studio functionality. In this mode, users can create any type of report, including charts, maps, lists, and repeat functions. In professional authoring mode all types of Data (relational or multidimensional) can be used, dynamic data can not be displayed.
The express authoring mode has a more simplified user interface, designed for non-technical users. It enables them to create traditional financial or management reports in a more focused user interface. In contrast to the professional authoring mode, the express authoring mode allows the use of dynamic data.
Analysis Studio
OLAP-functionalities
Drill-up and drill-down as example OLAP-functionalities
Users can create analyses of large data sources and search for background information about an event or action. Multidimensional analysis allows identifying trends and understanding of anomalies or deviations, which are not obvious in other types of reports. Drag-and-drop features, elements and key performance indicators can be included in the analysis, rows and columns can be switched, OLAP-functionalities like drill-up and drill-down can be used to get a deeper understanding about the sources of the information used in the analysis.
Event Studio
The Event Studio is a notification tool that informs about events within the enterprise in real time. Therefore, agents can be created to detect the occurrence of business events or exceptional circumstances, based on the change of specified event- or data conditions. A notification may be served by sending an e-mail, its publication in the portal, or by triggering reports. This can be used to handle failure with notification.It is very robust in nature.
Workspace
IBM Cognos Workspace (formerly introduced in version 10.1 as IBM Cognos Business Insight and renamed in version 10.2.0) is a web-based interface that allows business users to use existing IBM Cognos content (report objects) to build interactive workspaces for insight and collaboration.
Workspace Advanced
IBM Cognos Workspace Advanced (formerly introduced in version 10.1 as IBM Cognos Business Insight Advanced and renamed in version 10.2.0) is a web-based interface that allows business users to author/create reports and analyze information.
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IBM Control Desk
Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
Choose the delivery model: on premise or SaaS - Cloud (software as a service). Then seamlessly change the delivery model as your business needs evolve.
Service request management
Prioritizes incident response based on business service impact.
Speeds problem resolution with a searchable solutions knowledge base and embedded remote diagnostics. Agents can remotely take over workstations and chat with users for faster request fulfillment.
Provides ticket templates and pre-populates work order fields with service request information through integration with telephony software from Genesys and Cisco.
Automatically classifies tickets based on keywords and detail fields. It can synchronize tickets through bi-directional integration with BMC Remedy and HP Service Center.
Processes emails into inbound service requests. Service requests can be created, viewed and approved using Blackberry, Apple iOS and Android devices.
A powerful interaction engine
Tooling includes full reconciliation of data loaded into the Configuration Management Database (CMDB).
Provides the Configuration Management Database with complete reconciliation, ITIL-based workflows for all processes, single calendar for scheduling changes for resource availability, blackout periods and change windows.
Automated impact analysis and “what if” engine enables a customer to prevent outages caused by changes.
Compliance policy enforcement tracks and records changes throughout the organization. It manages the desired states of configuration items (CIs) applications and service configurations to help validate compliance.
Create responsive design and mobile-friendly emails.
IT asset lifecycle management
Provides a current, proactively managed authorized repository of assets. Tracks and controls hardware assets installations, moves, additions and changes. It also manages a complete view of software entitlements.
Integration with IBM Endpoint Manager provides an accurate inventory of deployed software. It automates license tracking to help meet compliance requirements. It reduces the time, cost and risk associated with compliance audits.
Generates asset reports to help identify inactive assets or redeploy underutilized assets.
Integration with several common purchasing solutions provides full lifecycle management of every IT asset - including the associated contracts.
Guards against unnecessary reorder of licenses. When you retire an asset all associated software licenses are freed up. Asset tables reflect the data and make licenses available for reuse.
Service catalog
Publishes a list of available services for users to search and order. Automates the fulfillment of service requests with runbook automation - minimizing manual intervention to deliver user requests.
Associates cost information can now be added to services. Users can understand how much services cost and manage their services consumption accordingly.
Supports service entitlement - allowing service catalog entries based on a group or business unit.
Provides service definition templates for common service items - saving time and reducing catalog development costs.
Provides job plan templates - reducing the cost of creating work orders.
Support for service providers
Multiple billing methods gives visibility into all of the costs of providing service support and service delivery. Customers gain transparency into their service usage.
A repository for customer agreements enables entitlement checks. These checks ensure that customers are entitled to requested services and are correctly charged.
Response plans for requests automatically assign the appropriate person or response team to handle each request. Interactive, action-based workflows enable automated service delivery to help provide consistency.
Multi-customer operations allow you to run multiple customers in one instance. It segregates customer data and helps reduce the cost of maintenance and upkeep.
A versatile reporting engine generates reports, displays key performance indicators on dashboards and provides ad hoc query functionality. A query wizard allows users to define and schedule their own reports.
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IBM INFOSPHERE MASTER DATA MANAGEMENT SERVER FOR PIM
InfoSphere MDM Server для PIM предлагает несколько функций, которые помогают организациям управлять постоянно меняющимися данными предприятия. Его всесторонний рабочий процесс помогает ускорить процесс создания новой модели данных и бизнес-процесса, связывая их и сопоставляя пользователей с их ролями в процессе.
InfoSphere MDM Server для PIM позволяет компаниям создавать единый современный репозиторий информации о продуктах и услугах, которые могут быть использованы во всей организации для стратегических бизнес-инициатив
Функции и возможности InfoSphere MDM Server
- Интуитивно понятный пользовательский интерфейс (UI);
- Инструменты для совместной работы в бизнес-процессах
- Возможности агрегации и синдикации данных с внутренними и внешними источниками данных
- Гранулированные права доступа для защиты целостности информации
- Гибкая модель данных и управление иерархией
- Возможности сервис-ориентированной архитектуры (SOA)
- Можно использовать для увеличения времени загрузки предварительно очищенных данных;
- Связывает информацию о продукте с торговыми данными, связанными с продуктом, например ценообразование, устанавливая ценные связи, которые могут быть использованы
- Гибкое развертывание и управляемость
- Организационное моделирование с администрированием безопасности на уровне ролей и атрибутов
- Обширная поддержка бизнес-процессов
- Высокая производительность, масштабируемость и надежность
- управление каталогом,
- управление иерархией,
- управление категориями,
- управление позициями,
- иерархия местоположений, локализации и GDS.
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IBM InfoSphere Master Data Management Server for Product Information Management (PIM)
InfoSphere MDM Server for PIM allows companies to create a single, up-to-date repository of product information that can be used throughout their organization for strategic business initiatives
A flexible data model - product, categories, hierarchy/taxonomies and location and extensible data modeling capabilities to build data models that evolve as your business evolves.
Data aggregation and syndication - supports data imports and exports over several standard protocols and flexible data formats to minimize impact on interfacing systems.
Collaborative workflows - collaborative tasks allows organizations to setup workflows that reflect existing and new business processes and business rules, thereby having a system that closely aligns with your business practices.
User experience - UIs for data authoring and search including single-edit screen, mass update screen, category mapping UI, faster and simpler searching, single sign on (SSO), and web style content via rich text editor.
Link to unstructured content - integration to content management applications.
Reporting - advanced auditing and reporting with configurable history tracking.
Integration - built-in, proven integration with InfoSphere MDM Server.
SOLUTION EXAMPLES:
Single view of products enables a better multi-channel experience by providing consistent, complete, and accurate product information to customers. It also provides complete and consistent product information across all commerce channels e.g. eCommerce, store, kiosk, mobile, print catalog, Global Data Synchronization (GDSN).
Single view of suppliers and partners gives organizations a single reliable source of information to use in communicating to partners, providing effective means for suppliers to submit product data via Supplier Portal or GDSN interfaces and capture and report back data errors at the time of submission. This significantly reduces time and cost and improves productivity with the partner and supplier network.
Operating systems supported: AIX, HP-UX, Linux, Solaris (Sun microsystems)
The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks, problems, availability of ROI calculator or price calculator. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.