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Bontq
Bugzilla
- Optimized database structure for increased performance and scalability
- Excellent security to protect confidentiality
- Advanced query tool that can remember your searches
- Integrated email capabilities
- Editable user profiles and comprehensive email preferences
- Comprehensive permissions system
- Proven under fire as Mozilla's bug tracking system
- Improve communication
- Increase product quality
- Improve customer satisfaction
- Ensure accountability
- Increase productivity
- Bugzilla can adapt to multiple situations
ClearQuest
FOGBUGS
FogBugz
Jira
Jira is a commercial error tracking system designed to organize interaction with users, although in some cases it is used to manage projects. Developed by Atlassian, it is one of its two main products (along with Confluence wiki). It has a web interface. The system is based on Java EE and works on several popular database management systems and operating systems. The main element of accounting in the system is the task (English ticket or issue). The task contains the project name, topic, type, priority, components and content. A task can be expanded with additional fields (new user fields can also be defined), applications (for example, photos, screenshots) or comments. The task can be edited or simply change the status, for example, from “open” to “closed”. What transitions between states are possible is determined through a custom workflow. Any changes to the task are logged. Jira has a large number of configuration options: for each application, a separate type of task can be defined with its own workflow, a set of statuses, one or several types of views (English screens). In addition, using the so-called “schemes”, you can define for each individual Jira project your own access rights, the behavior and visibility of fields, and much more. Thanks to the universal approach, Jira can be adapted for many non-core tasks, for example, requirements management, risk management, up to the implementation of a small reservation system, and automation of the recruiting process.
Redmine
TrackStudio
TrackStudio can be used to track the progress of any kind of task such as issue resolution, requirements gathering, desktop support handling, project monitoring, hardware deployment and staff hiring. Features:
- TrackStudio harnesses the power of the Internet to bring together knowledge from contractors, off-site employees, and customers. Use a standard web browser to access the system from any location around the world.
- Organize your database into projects and subprojects, making it easier to administer multiple projects. Management can correlate data across multiple projects in a single report, allowing for more informed decisions. Summarize information from multiple projects to define a single tracking process that works for your whole organization.
- Use filters to search tasks by complex criteria.
- Custom fields can be added to tasks and users to capture the company-specific information.
- Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders.
- Automatically process all incoming mail to the support e-mail address. If an e-mail message meets the criteria, it is added to the system; if not, it can be deleted or forwarded to the specified address.
- State-based workflow allows you to specify and enforce your tracking process through states and state transitions. Security options at each stage ensure that your team members fill in the right information at the right time keeping your database complete and up-to-date.
- Use reporting to manage project resources and analyze what work has been completed and what work remains.
- Multiple levels of security will protect your confidential information from intrusion. TrackStudio allows you to place access restrictions on individual bugs as needed, as well as on entire areas of tracking.
- You can use SOAP API to integrate TrackStudio with your call-center, front-office and other third-party software.
- A simple step-by-step installation guide allows you to configure an application to work with any server and DBMS in a matter of minutes.
- You can configure TrackStudio Enterprise and check the configuration with a couple of mouse-clicks!
- Handle hundreds of projects and users in a single database! Our company provides a hosted service for more than 4000 users from all over the world. TrackStudio supports the widest range of commercial and open source application servers, DBMSs, and will run on any computer platform.
YouTrack
It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes, and creating custom workflows. YouTrack lets you configure an Agile Board for any process you can dream up. Use the Agile boards to support you with your Scrum, Kanban, and mixed processes. Be Agile your way - create boards with multiple projects, add swimlanes based on user stories, epics, deadlines, or any other fields. See the changes that are applied to the board or in the backlog in real time. Plan the future of your project development with the flexible backlog. Create user stories, feature requests and tasks. Don’t switch between tabs - open the backlog right from the board, edit it and move issues to the sprint. Keep track of your project, team, and personal progress using dozens of predefined reports. See how your issues are distributed over the projects, assignees, and priorities. Check on how you are progressing over time using the timeline reports. Track the estimated and the actual time spent on various activities. Get an overview of your projects using multiple dashboards and share them with your team. Place reports, markdown notes, and issue lists as widgets or create your own widgets if you're in need of more data! Use time management on a per project basis to control the estimated and actual time spent on various activities by each team member and over the whole team. Create time reports and share them with the stakeholders and customers. Plan ahead with your project activities using a Gantt Chart and track your progress as you go, making sure you stay on schedule. Never get lost in your issues! Find things quickly using the smart search with auto-completion. For example, #YouTrack -{Board YouTrack} #unresolved assigned to: me sort by: priority will find you the unresolved issues that are not on the board assigned to you and will sort the results based on priority. Modify multiple issues quickly and efficiently using commands. Speed up your routine operations using shortcuts just like you would in your favorite IDE. Save time and stay focused on what's important.
ЯЯЯ Note25
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The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks, problems, availability of ROI calculator or price calculator. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.