Amazon WorkDocs is a secure, fully managed, file collaboration and management service, with an extensible SDK, that runs on AWS.  With Amazon WorkDocs, all your files are stored on one service. Users can share files, provide rich feedback, and access their files on WorkDocs from any device. WorkDocs encrypts data in transit and at rest, and offers powerful management controls, active directory integration, and near real-time visibility into file and user actions. The WorkDocs SDK allows you to use the same AWS tools you are already familiar with to integrate WorkDocs with AWS products and services, your existing solutions, third-party applications, or build your own. You don’t have to worry about deploying updates, or patching software, and can scale users and storage up or down with a few clicks. WorkDocs offers low, pay-as-you-go pricing for users and storage, and no charge for API calls. There are no upfront commitments or long-term contracts. Benefits SECURE & COMPLIANT Amazon WorkDocs helps protect your files against both internal and external threats, and maintain regulatory compliance. RICH COLLABORATION & SHARING With Amazon WorkDocs, all collaboration is on one service and users don’t need to worry about keeping track of emails, meeting notes, or multiple file versions. ACCESS ANYWHERE Users can access all of their files on Amazon WorkDocs from any device, whether they’re online or offline. POWERFUL ADMINISTRATION Amazon WorkDocs makes powerful administration simple with an easy to use Management Console that can be programmatically managed with administrative APIs. EASY INTEGRATION The Amazon WorkDocs SDK removes the complexity of building collaboration and file management capabilities into your solutions and applications with its extensible API. LOW COST With Amazon WorkDocs pay-as-you-go pricing, you only pay for the active user accounts and storage you use. Use cases TEAM COLLABORATION  Amazon WorkDocs makes it easy for teams to securely collaborate and manage files. Users can create shared folders, and restrict access to only their team’s Active Directory user group and other invited users. With this, all of your teams’ files are stored in their shared folder on WorkDocs and can be accessed from any device, at any time. They can edit files using the default applications on their computer or mobile device in a few clicks, and save changes on WorkDocs.  With WorkDocs Drive, every file on WorkDocs is available in Windows File Explorer, and users can share files, invite users, store favorites offline, and open files in the web client. Teams can review and search the folder’s activity to see what’s going on, and view all feedback right next to their files. ENTERPRISE FILE SYNC AND SHARE Using the Amazon WorkDocs sync client, files stored on WorkDocs are synced to your users’ computers, and available for offline access. Any changes made locally are automatically synced to WorkDocs, and other devices when they’re online. Windows and Amazon WorkSpaces users can use WorkDocs Drive for on-demand access to all of their content on WorkDocs through a mounted drive that does not store files locally. CONTENT REPOSITORY FOR ECM You can use Amazon WorkDocs as the underlying content repository for your Enterprise Content Management (ECM) solution. The WorkDocs SDK can integrate WorkDocs with your existing business processes to capture, secure, analyze, backup, and share your content. You can also build your own ECM on AWS with WorkDocs. Building your ECM with WorkDocs means you can seamlessly scale your storage and users without worrying about performance issues or capacity limitations. BUILD CONTENT RICH APPLICATIONS You can use the Amazon WorkDocs SDK to simplify building content and collaboration rich applications. Using a few lines of code, you can use WorkDocs API calls for user administration, storage, permission management, sharing, commenting, metadata, labeling, and activity tracking. The Amazon WorkDocs SDK is part of the AWS SDK, so you can easily take advantage of the power of AWS for security, monitoring, business logic, storage, artificial intelligence, and app development. Amazon WorkDocs is a fully managed service so you don’t need to worry about provisioning hardware and managing infrastructure to power your content and collaboration experience. REPLACE LEGACY NETWORK FILE SHARES You can use Amazon WorkDocs Drive as your home drive without storing files locally. WorkDocs Drive streams files to your desktop on-demand, and you don’t need network file shares or additional storage devices. Every file on WorkDocs is available in Windows File Explorer, and users can share files, invite users, store favorites offline, and open files in the web client.    

IBM® Lotus® Sametime® consists of client and server applications that enable a community of users to collaborate through instant messaging and online meetings over an intranet or the Internet. Lotus Sametime Entry is an offering targeted at helping organizations get started with instant messaging.

Members of the Lotus Sametime community use collaborative activities such as awareness, chat, screen sharing, and real-time audio/video capabilities to work together.

Awareness – Lotus Sametime awareness technology lets members who have logged in to Lotus Sametime to see all other members who are logged in. The names of online users display in "awareness lists" in Lotus Sametime applications. From these awareness lists, members of the community can chat through instant messaging sessions or start meetings that include chat, screen-sharing, polls, the ability to send Web pages to other users, and audio/video capabilities.

Meeting rooms – While awareness lists support instant collaboration with other online users, the Lotus Sametime Meeting Room Center provides a central meeting place for members of the community. In the Meeting Room Center, users can create meeting rooms and use them whenever they want to meet with their colleagues. Users access the Lotus Sametime Meeting Room Center with Web browsers or from the Meetings panel in the Lotus Sametime Connect client.

Instant messaging – The Lotus Sametime client is a Java™ application that uses the Eclipse-based IBM Lotus Expeditor. The Lotus Sametime client leverages the Eclipse plug-in framework to provide developers with extensibility features that go far beyond those available in previous Lotus Sametime releases. Partners, independent software vendors (ISVs), customers, and internal developers use these features to integrate with the Lotus Sametime client to extend its capabilities.

Instant meetings – Instant meetings are meetings that Lotus Sametime Connect users can create on the fly, and are perfect for quick meetings when you don't need to save the meeting room, its content, and related information.

Voice chat – The Lotus Sametime client allows users to talk to other Lotus Sametime users through their computer's audio features and Voice-over-IP (VoIP) technology. VoIP is becoming increasingly popular, since it allows users anywhere in the world to talk inexpensively. Voice-over-IP allows users to click the microphone icon to call another user for instant voice chats over the intranet.

Telephony– Voice chat is one of two telephony capabilities in the Lotus Sametime IM client. The other is click-to-call (also called click-to-dial), which allows a user to instantly create a telephone conference with one or more other users. In both cases, a user invites other users in a chat window or on the buddy list to join a call, and the invitees are given the opportunity to either join or decline. Those users who choose to join can connect to the call by clicking an icon. If voice chat is used to initiate the call, all connected parties communicate using their computer's microphone and speakers. If click-to-call is used, a third-party telephony service calls each user at the appropriate number.

Video chat – Users who are equipped with video components can see each other on their screens during a chat.

Location awareness – Lotus Sametime includes location awareness of the user, and an extensible resource area at the bottom of the left pane that can be customized to reflect different locations.

Connect to public IM networks – Lotus Sametime provides for connectivity to outside instant messaging providers such as AOL's AIM, Yahoo! Messenger, Microsoft® Office Communications Server, and Google Talk communities through IBM's Lotus Sametime Gateway. Through the gateway, users can share presence information and can participate in text-based IM conversations.

Contact information – The Business Card features provides the user with telephone number, e-mail address, photo, name, title, and location displayed in the Business Card hover-over feature and in the chat window. Business cards can be provided by the Lotus Sametime Community Server or a Lotus Connections server.

Emoticons – Lotus Sametime includes emotionally-expressive icons such as smiley faces.

Customizing – Your company name can be added to the Instant Messaging window.

File transfer – Users can send files.

Quick find – Users can start typing name in the Quick Find box to find a person they want to chat with, and then click the name to initiate a chat.

Time stamp – The time of day is provided in the Chat window along side the text.

Polling– A user can poll members of a group to provide brief feedback to questions.

Policy– Users can be assigned access to different features in Instant Messaging, such as voice chat, creating meetings, transferring files, IP telephony. Policy settings govern their access.

The two primary Lotus Sametime client applications are the Lotus Sametime Connect client and the Lotus Sametime Meeting Room. The Lotus Sametime Connect client contains a presence list that displays selected members of the community who are online. FromLotus Sametime Connect, a user can collaborate by sending instant messages or by starting an instant meeting with any other online member of the community.

The Lotus Sametime Meeting Room runs in a user's Web browser whenever the user attends a meeting. The Lotus Sametime Meeting Room contains components that support the full range of Lotus Sametime collaborative activities, including interactive audio and video.

Lotus Sametime Standard and Lotus Sametime Entry

Lotus Sametime Standard is the full Lotus Sametime product offering, Lotus Sametime Standard provides awareness, instant messaging, and meeting room functionality.

Lotus Sametime Entry is a limited offering, providing a core set of awareness and instant messaging capabilities either from stand-alone Lotus Sametime clients or from within Lotus Notes®. Lotus Sametime Entry does not support meeting rooms. In addition, Lotus Sametime Entry is sometimes packaged with other IBM products.

You can expand your real-time collaboration capabilities in Lotus Sametime Entry by purchasing the Lotus Sametime Standard server to add meeting room capabilities and a richer instant messaging client to your environment.

The following table compares the features of Lotus Sametime Entry and Lotus Sametime Standard.

Функции omChat®

На веб-сайте компании клиенты могут общаться с Виртуальным агентом каждый раз, когда у них возникают трудности с навигацией или по требованию, для улучшения удобства пользователей.

omChat® можно легко интегрировать со многими поставщиками инфраструктуры агента-чата, чтобы при необходимости передать разговор живому агенту.

С omChat® предприятие также может открыть Facebook Messenger в качестве прямого канала связи с клиентами и обеспечить, чтобы они получали тот же отличный опыт общения, что и на любом другом канале.