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Absalon CRM
- Marketing
- Sales
- Project Management
- Resource Planning
- Case Management
- Service Management
- Support and registration of marketing activities for reporting, follow up and management
- Marketing lists: Create dynamic marketing lists, that update subsequently, as well as static marketing lists. Full Outlook integration with mailing possibilities straight from the marketing lists.
- Create process support for your marketing activities, both simple and complex ones
- Categorization of customers based on needs of the organization and the area such as industry, sector or geography
- Event Management, gather all the information in one place. Contacts as event participants and their status at the event, check list for the event, document management through SharePoint
- Training Management with courses and participants, reuse data you previously created
- With Microsoft Social Listening you have the possibility to capture activities on social media, arrange searches based on key words and visualize in nice dashboards with graphs and lists
- Dynamics Marketing gives you the possibility to take care of digital marketing, like newsletters and leads generation, with automation if you like
- Full integration with Outlook contacts and activities
- Good follow-up possibilities with graphs and views
- Consistently easy to use interface
- Business Process Flow with guiding steps in order to complete the sales process
- Track meetings and emails to your sales activities
- Dynamic sales processes, helping you to follow the sales processes that apply to you
- Support for several simultaneous sales processes
- With Absalon add-on it’s easy to follow which customers you have contacted (and not contacted) for a certain period of time
- Customer Plans for targeted customer strategy on activity level with follow-up possibilities
- Opportunities to follow up recurring income over time
- Full integration with Outlook contacts and activities
- Good follow-up possibilities with graphs, views and dashboards
- Quick update of progressive sales processes
- Integration with Outlook activities, track emails and other activities in your projects
- Integration to SharePoint for document management
- Start from one of your predefined project model
- Add project activities for each unique project
- With the ability to follow the people who are relevant to the project
- Spread the responsibility on project activities and project logs
- Time reporting on projects and/or project activities
- Do follow-up on the budget and hours towards activities and timesheets
- - Analyze and visualize through views, graphs and dashboards
- Access to the same information with the possibility of access control through security roles
- Connect to SharePoint for an integrated experience
- Visualize to illustrate the project's success or warning signs
- Simple time reporting
- Integration with Outlook activities, track emails and other activities in your projects
- Integration to SharePoint for document management
- Support for multiple simultaneous resource plans with the same or different resource members
- Save time by copying a resource allocation over time
- Duplicate resource allocations for faster input
- Use the built-in graphs to follow allocations as tools to plan for the future and utilize resources maximum
- Resource allocation to projects and project activities
- The user interface is familiar from other parts of the CRM, instant buttons and custom components make your work easier and graphs provide an instantaneous updated picture of the resource plan.
- Follow-up on contractual commitments for SLA
- Case registration with automatic update of entitlement terms, e.g. number of cases or hours, according to agreement
- Business Process Flow with guiding steps in order to complete the support process
- Cases automatically created based on in-coming email
- Support for case management through queues, and automatic routing of cases to queues
- Dynamic defined process for case management and follow-up. Here you can have one or more processes at the same time, to adapt the work for each unique case.
- Possibilities to do time reports on projects and/or cases
- Case management within projects
- Possibility to continuously follow up aggregated statuses of open cases through graphs, views and dashboards
- Possibility to build a knowledge database based on recurring problems
- Simple and easy to use web interface
- Clear responsibilities for users in the process
- Full integration with Outlook contacts and activities
- Good follow-up possibilities with graphs and views, for cases as well as users
- Possibilities for follow-up that suits your organization
- Case management with SLA
- Microsoft Dynamics CRM has functionality for contract management that will help you get an overview of periods, rates and currencies etc
- Integration with Outlook activities
- Installation management for the identification of existing installations such as machinery, equipment and products at your customers
- Add and follow the installation components
- Service Plans: add installations to a service plan and get control over when and where the services will be performed
- Work on the field, on- and offline, with Absalon Service app
- Follow up the maintenance work historically and onwards
- Register service cases within service plans, for installations and users
- Create service orders after completing the work, use it for billing purposes and sign in our mobile app solution
- Use Microsoft Business Intelligence, e.g. Power Pivot, to clarify the status and plan the work in the best way
- With an easy to use interface and great opportunities for visualization on the user level, the work can be planned in the best way to exploit the resources right and follow-up service based on contract level.
- With Absalon Service app, users can work online or offline and quickly enter new data.
Absalon CRM for Consumer Goods
- Manage products, product groups, brands, price lists and discounts
- Use the built-in marketing lists to reach accounts and contacts
- Take advantage of Microsoft CRM dashboards, views and charts to track the progress of sales work day by day
- With Microsoft Social Engagement, you can monitor social media activities and gather information based on keywords, such as the company's brands
- Organize and guide your sales force by creating business plans, t erritory plans and action plans
- Prepare materials for each brand so that the sales team works effectively at each sales meeting, and report back meetings directly
- Understand how the business develops by following up on the data that the sales representative reports after meetings
- Add up the presentation materials, CLM, that the sales representative can present on their mobile devices or laptops, at sales meetings. Smoothly report feedback back into the system immediately after the meeting
- Keep track of the distribution of your products on the shelves at your customers
- Track awareness for your brands at organizations and contacts
- Manage expenses and product samples to customers
- Use Absalon add-on to create events and invite contacts
- Plan a week effectively using Absalon Sales Cockpit as a visual tool for sales meetings
- Find your way to customers with help of the map of Absalon add-on that creates the best route
- Plan for distribution materials and samples ahead and check so sales representatives have what they need for the week
- Set up the data so that the sales process is made more uniform and streamlined, and time spent on administration is limited
- Use pre-defined messages, feedback and CLM for each brand
- The recurring user interface for reporting sales meetings accelerates the reporting process
- Use the built in marketing lists to contact organizations and contact persons with similar features
- Microsoft CRM dashboards, views and charts helps you following the sales work day by day and see what needs to achieve to reach the set goals
- Use the built-in map function to locate your contacts and plan the best possible route
- Plan your week using Absalon Sales Cockpit, which gives you a good overview of the week's various sales meetings
- Evaluate how your message has been received by the various contact persons
- Set up action plans with predefined messages and feedback, CLM and hand-out materials
- Copy an action plan and recycle the data that is already available in the system
- Create sales meetings on an action plan to auto generate the data that you will use in your sales meeting, and report the meeting in the system afterwards
- Check contribution margin ratio for each contact in your plan so that you reach your goals
- Invite your contacts to events with a few simple steps
- Absalon Sales Rep App works both online and offline, which allows you to report the meetings no matter where you are
- The user experiences that the app is easy to understand and easy to use
- Filtering data in the app to match the needs you have as a sales rep and makes it easier to report meetings
- Get the contact person's signature on the location of the samples that you handed out
- Switch between the laptop and the app to find the most efficient way to work
Absalon CRM для потребительских товаров
Absalon Consumer Goods - для менеджера по продажам
Absalon CRM для потребительских товаров основывается на наиболее широко используемых процессах продаж в отрасли. Решение поможет компании укрепить свои бренды, минимизируя время, затрачиваемое на администрирование. Absalon Consumer Goods - для торгового представителя Основной целью торговых представителей является распространение информации о различных продуктах и брендах, которые предлагает их компания на рынке. Важная задача - сообщить полученную обратную связь во время встречи, чтобы бренд мог еще больше укрепляться в будущем. Благодаря надстройке Absalon мы объединяем прочную базу данных CRM с эффективными процессами, чтобы сообщать о результатах продаж, ограничивая время, затрачиваемое на администрирование, и все это достигается с помощью мобильных устройств и компьютеров. Absalon Consumer Goods - для менеджера по продажам Microsoft Dynamics CRM
- Управление продуктами, группами продуктов, брендами, прайс-листами и скидками
- Используйте встроенные маркетинговые списки для доступа к учетным записям и контактам
- Воспользуйтесь инструментальными панелями, представлениями и диаграммами Microsoft CRM, чтобы отслеживать ход работы по продажам день ото дня
- Благодаря Microsoft Social Engagement вы можете отслеживать деятельность в социальных сетях и собирать информацию на основе ключевых слов, таких как бренды компании
Настройка данных Absalon
- Организуйте и направляйте свои силы продаж, создавая бизнес-планы и планы действий
- Подготовьте материалы для каждой марки, чтобы команда продаж эффективно работала на каждом торговом собрании и напрямую сообщала о встречах
- Поймите, как развивается бизнес, отслеживая данные, которые торговый представитель сообщает после совещаний
- Добавьте презентационные материалы CLM, которые торговый представитель может представить на своих мобильных устройствах или ноутбуках на торговых встречах
- Следите за распространением своих продуктов на полках у ваших клиентов
- Проследите за своими брендами в организациях и контактах
- Управление расходами и образцами продуктов для клиентов
- Используйте надстройку Absalon для создания событий и приглашения контактов
Облегчите продажи с дополнениями Absalon
- Планируйте неделю эффективно используя Absalon Sales Cockpit в качестве визуального инструмента для встреч
- Найдите свой путь к клиентам с помощью карты Absalon, которая создает лучший маршрут
- Планируйте распространение материалов и образцов наперед и проверьте, чтобы у торговых представителей было то, что им нужно на неделю
- Настройте данные, чтобы процесс продаж стал более однородным и упорядоченным, а время, затрачиваемое на администрирование, ограничено
- Используйте предопределенные сообщения, отзывы и CLM для каждой марки
- Повторяющийся пользовательский интерфейс для представления отчетов о продажах ускоряет процесс отчетности
Absalon Consumer Goods - для торгового представителя Microsoft Dynamics CRM
- Используйте встроенные маркетинговые списки для контактов с организациями и контактными лицами с аналогичными функциями
- Панели, виды и диаграммы Microsoft CRM помогают вам следить за работой продаж день ото дня и видеть, что нужно достичь, чтобы достичь поставленных целей
Настройка данных Absalon
- Используйте встроенную функцию карты, чтобы найти контакты и спланировать наилучший маршрут
- Планируйте свою неделю с помощью Absalon Sales Cockpit, которая дает вам хороший обзор различных торговых встреч недели
- Оцените, как ваше сообщение было получено различными контактными лицами
- Настройте планы действий с предопределенными сообщениями и обратной связью, CLM и раздаточные материалы
- Скопируйте план действий и переработайте данные, которые уже доступны в системе
- Создавайте собрания по продажам в плане действий, чтобы автоматически генерировать данные, которые вы будете использовать в своем торговом собрании, и сообщать о встрече в системе впоследствии
- Проверьте соотношение ставок вклада для каждого контакта в своем плане, чтобы достичь своих целей.
- Пригласите свои контакты на мероприятия с помощью нескольких простых шагов
Заявка на продажу потребительских товаров
- Приложение Absalon Sales Rep работает как онлайн, так и офлайн, что позволяет сообщать о встречах независимо от того, где вы находитесь
- Приложение доступно и просто в использовании
- Фильтрация данных в приложении в соответствии с потребностями, которые вы имеете в качестве торгового представителя, и облегчает отчетность о встречах
- Получите подпись контактного лица в месте расположения образцов, которые вы раздавали
- Переключение между ноутбуком и приложением, чтобы найти наиболее эффективный способ работы
Apptivo CRM
- CRM - Track the complete sales process and close more deals.
- Project Management - Collaborate on tasks, manage timesheets, and log expense reports.
- Online Invoicing - A billing system to send and receive online payments from anywhere.
- Web Help Desk - A powerful ticketing system to deliver stellar customer support.
- Expense Reports - Mobile expense reporting & simple approval workflow tools.
- Field Service - Generate work orders, dispatch employee, and invoice for the job.
- Procurement - Supply chain management with vendor tracking, purchasing, and inventory.
- Order Management - Capture sales orders, track inventory & shipping, and invoice customers.
Asteril CRM (Астерил)
- взаимоотношения с клиентами
- необходимая аналитика
- финансовый учет
- продажи
- интеграция с другими системами
- работа с мобильных устройств
- Отсутствие ежемесячной оплаты, одна цена для любого количества сотрудников
- Реализация любых бизнес-процессов, алгоритмов и формул для Вашего бизнеса
- 100% внедрение
- Интеграция с любыми сервисами (E-mail, Viber, WhatsApp, 1C, телефония и т.д.)
- За счет наработанного кода сможем предложить хорошую стоимость и проверенные решения
- Наши аналитики возьмут на себя большую часть работы по анализу потребностей Вашего бизнеса
bpm'online sales
Capsule CRM
- GET A COMPLETE VIEW OF YOUR BUSINESS - Store and manage all your business contacts in one place. All relationships, not just customers. Manage contacts, leads, customers, vendors and more.
- MAKE SURE THINGS GET DONE - Create tasks and share with co-workers. Don’t miss that proposal deadline or customer call. If you have routine tasks, set them to repeat monthly or create a reusable process to match your business workflow.
- EASY TO USE - Be up and running in minutes. Capsule was designed with usability in mind. We made it simple and intuitive to help you feel at home within minutes of signing up, leaving you with time to focus on tasks at hand.
- EVERYONE ON THE SAME PAGE. Capture emails and attach notes, conversations, docs and files into a contact’s history so it’s easily available. Share a single view of a contact within your team.
- WE'RE HERE FOR YOU- Choosing Capsule isn't just choosing the right tool, you're also joining a community. Our friendly expert support team are here for you every day, every step of the way.
- MANAGE YOUR SALES PIPELINE AND CREATE REPORTS - Track bids, deals, proposals and other opportunities. See where your future income is coming from. Create reports and gain insight on your sales pipeline.
- CUSTOMIZE CAPSULE - Customize Capsule by adding the data fields you need and define processes for your team to follow. Create custom categories using tags such as vendor, lead and customer.
- CAPSULE MOBILE - Access your Capsule account wherever you go. Capsule for mobile gives you access to your contacts, tasks, opportunities, cases and more for both Android and iPhone.
Cloze CRM
- Automatic - Everything about the people you know in one place, pulled together for you.
- Smart - We learn who is important to you and remember things when you don’t.
- Proactive - Cloze prompts you to keep in-touch, with the right context at your fingertips.
- No more data entry - Cloze automatically keeps track of your email, phone calls, meetings, documents, Evernote, LinkedIn, Facebook and Twitter. And everything from dozens of other services.
- Never miss a follow-up - Cloze’s learning algorithm knows who is important to you and automatically prompts you when it is time to reach out, so you’ll always be on top of your customers and pipeline.
- You're always prepared - Cloze is like having a personal assistant that keeps you on top of your relationships.
- Heading into a meeting? Cloze tells you exactly where you left off — with the context from Evernote, email, calls, social, documents and past meetings for every attendee.
Copper
CRM-system bpm’online
- three reasons to choose bpm'online CRM systems
- Align marketing, sales and service on
- a single CRM platform
- Gain the agility to change processes in
- the CRM faster than ever
CRMNEXT Re-Think CRM
eGain CallTrack
- Complete customer information, including interactions through other channels
- The common knowledge base
- Subject matter experts through collaboration tools
- Multimedia interaction tools such as chat and web cobrowsing to help customers
- Auto-summarization and note-taking facilities
- Agents, across channels, have one-click access to eGain Knowledge Base.
- Agents can find information through FAQ lists, browsing, searching, and guided help (supported by eGain’s pioneering reasoning engine).
- Agents can also contribute to the knowledge base.
- Use real-time monitors to oversee queues or agents.
- Check the audit trail of interactions to ensure correct handling.
- Run reports to analyze call volumes, SLAs, agent productivity, knowledge base usage, and query trends.
Eptica Customer Engagement Suite
- Achieve Higher First Contact Resolution (FCR) rates
- Deliver high quality answers, faster to increase efficiency
- Listen to the Voice of your Customers to best meet their needs
Freshdesk
Freshsales CRM
Manage leads minus the clutter Automatically capture your website visitors as sales leads and group them based on their engagement with your website. Assign them to the right salespeople on your team. Reach out to each lead with complete context and an informed call-to-action. 360° customer view Access customers’ social profiles, identify customer touchpoints (website, product, interactions, appointments), and more—from a single screen. Lead scoring Know which sales lead is hot and who’s not, using lead scores. Prioritize follow-ups with data-backed insights. Auto profile enrichment Bid goodbye to manual data entry! When a lead is added in the sales CRM, their social profile information and photo are automatically updated in their profile. Territories Group your sales team by territories. Focus on areas where you’re closing more deals, and identify territories with potential business. Auto lead assignment In each territory, let the sales CRM automatically assign leads to handpicked salespeople on your team. Appointments, tasks, notes and files Schedule appointments with leads and customers; collaborate with your team on tasks. Make quick notes against each contact; manage and share files. Smartforms (web-to-lead) When a visitor fills your web form, they’re automatically added as a new lead in Freshsales. Plus their profile is auto-enriched with lead score, social media information, and photo. Dive deep into deals, close them faster Transform your sales pipeline into a well-oiled revenue engine—organize, analyze, prioritize and close deals faster. Use the sales CRM to bring visibility and velocity to your pipeline. Visual sales pipeline With a single sweep of the eye, locate the deals in each stage of your pipeline. Sort and filter deals to get a better view of your pipeline. Deal status, at a glance How many deals are under review? What is the value of these deals? Get these insights instantly from the deal stage bar. Simple drag-and-drop navigation Move deals across your sales pipeline with a simple drag and drop. Like organizing your filing cabinet. Action-oriented follow-ups Make calls and send emails to prospects right from the deals dashboard. You don’t have to click into each deal to act on it. Track deals on the go Keep track of your deals from the palm of your hand, with the Freshsales mobile CRM app for Android and iOS. Deal age Create reports based on time taken to close deals. Optimize your sales process and improve your reps’ performance. Multiple sales pipelines Selling different products across different markets, with different sales processes? Create multiple pipelines in the sales CRM and keep track of every deal. Know your visitors in real time When your visitors make key decisions on your website and with your product, don’t miss a beat. Get real-time analytics from the sales CRM to power your next conversation. Website and in-app tracking Which web pages are your prospects visiting? How do they interact with your product? Leverage these insights for smart conversations. Activity timeline Get a chronological timeline view of each prospect’s activity, so your sales team can pick the right moments and close deals faster. Behavior-based segmentation Using the data collected by the sales CRM, segment a contact’s activities and learn more about their engagement with your company. Advanced lead scoring Score leads based on their characteristics and behavior, so you know which leads are close to a sale and which others need nurturing. Make quick, quality calls from your CRM Buy numbers, assign them to your sales reps, and start making calls—all from the sales CRM. With automatic call logs, every call in Freshsales is captured; you can also manually log calls you receive outside Freshsales. One click to call No extra software/hardware costs. Just place calls with one click from inside Freshsales. Entire conversation history View all your conversations in one place. Make your next sales call or schedule an appointment from the same interface. Assign numbers to your team Purchase local and toll-free numbers from inside Freshsales and assign them to your sales reps so they can start calling right away. Automatically log calls Sit back and let the sales CRM automatically log all incoming and outgoing calls. Stop worrying about faulty call logs. Personalize welcome and voicemail messages Record a voicemail message inside Freshsales, upload a greeting, or type your voicemail message and let Freshsales convert it to audio.
HubSpot CRM
Insightly CRM
Microsoft DYNAMICS CRM
mplsystems Omni-Channel Contact Centre
The ROI4CIO Product Catalog is a database of business software, hardware, and IT services. Using filters, select IT products by category, supplier or vendor, business tasks, problems, availability of ROI calculator or price calculator. Find the right business solutions by using a neural network search based on the results of deployment products in other companies.