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Сократилось и число ручных операций по сбору данных, что снизило нагрузку на бухгалтерские, экономические и финансовые службы.\r\n\r\nОбщее число пользователей — около 2300 человек, включая сотрудников центров финансовой ответственности предприятий, планово-экономических и договорных служб, бухгалтерий, а также закупщиков, финансистов и кладовщиков.\r\n\r\nИлья Качин, заместитель генерального директора по экономике и финансам Центра Хруничева: «Наша задача — существенное изменение качества управления. Модернизация финансово-экономической системы — один из важнейших элементов стратегического преобразования компании. Новая система делает более доступной информацию о том, из чего складывается себестоимость продукции и обозначает зоны, требующие особого внимания. Единые стандарты в восьми филиалах и головной организации позволяют усилить эффективность управления, сократить трудозатраты на ведение учета и поддержку системы. Важно, что новая система обеспечивает совместную работу служб большой компании и контролирует выполнение правил и регламентов, уменьшая влияние человеческого фактора».\r\n\r\nВнедренное решение построено на базе продуктов фирмы «1С»: «1С:Управление холдингом» и «1С:Управление производственным предприятием». Инструмент размещен в виртуальной среде дата-центра головной организации с удаленным защищенным доступом филиалов. Интеграция с производственными приложениями предприятий (SCMo, FoxPro, собственные разработки) позволяет исключить дублирование информации.\r\n\r\n«Всего 10 месяцев ушло на создание и запуск единой системы, а также унификацию методик учета по всем филиалам. Обычно на это уходят годы. Нам пригодился опыт, накопленный на других предприятиях ОПК, в частности, при реорганизации компании „Сухой“. Также помогли agile-подход к координации 6 проектных команд, распределенных по стране, и экспертиза методологов, понимающих специфику предприятий ОПК. Важным фактором успеха стала и слаженная работа команды заказчика, ориентация на результат и ежедневная поддержка проекта руководством ГКНПЦ им. Хруничева» — комментирует Евгений Завьялов, руководитель финансовых систем компании КРОК.\r\n\r\n«Опыт ФГУП „ГКНПЦ им. М.В.Хруничева“ является примером для других предприятий ОПК, заинтересованных в повышении качества управления. Проект показателен с точки зрения применения решений и технологий 1С для эффективной поддержки централизованного финансово-экономического управления в распределенном производственном холдинге. Также показателен тот эффект, которого позволяют достичь современные методики внедрения систем и четкая организация взаимодействия в проектной команде. Поздравляем с успешным выполнением проекта», — комментирует Марина Слесаренко, заместитель директора по работе с корпоративными клиентами фирмы «1С».","alias":"1cupravlenie-proizvodstvennym-predprijatiem-i-1supravlenie-kholdingom-dlja-kosmicheskogo-nauchno-proizvodstvennogo-centra","roi":0,"seo":{"title":"1C:Управление производственным предприятием и 1С:Управление холдингом для космического научно-производственного центра","keywords":"управления, Хруничева, учета, проекта, системы, предприятий, Управление, компании","description":"ФГУП «Государственный космический научно-производственный центр имени М.В. Хруничева» — крупнейшее предприятие российской космической отрасли — перевел 8","og:title":"1C:Управление производственным предприятием и 1С:Управление холдингом для космического научно-производственного центра","og:description":"ФГУП «Государственный космический научно-производственный центр имени М.В. 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По итогам проекта качество работы операторов повысилось на 20%. Благодаря расширению возможностей интерактивного голосового меню (IVR) значительно выросла эффективность каналов самообслуживания. Контактный центр развернут и введен в эксплуатацию менее чем за два месяца без остановки бизнес-процессов заказчика.\r\n\r\nВ целях обеспечения персонализированного подхода к каждому клиенту руководство банка «Нейва» приняло решение модернизировать контактный центр.\r\n\r\nКРОК развернул отказоустойчивый контактный центр на российской платформе Naumen в виртуальной инфраструктуре заказчика. Решение позволяет осуществлять автоматизированное управление входящими и исходящими вызовами, автообзвон, интерактивное речевое взаимодействие (IVR), запись переговоров. Также новый контактный центр поддерживает многоканальные коммуникации (omni-channel), и помогает управлять трудовыми ресурсами (Workforce Management) и многим другим.\r\n\r\n«Объёмы бизнеса выросли, расширилась клиентская база банка. Нам был нужен технологически зрелый бизнес-инструмент, который смог бы поддерживать широкий спектр функций — от обработки вызовов до контроля качества работы операторов. И конечно, он должен был быть лучшим по соотношению цена-качество. КРОК помог нам подобрать решение, которое в полной мере соответствует нашим требованиям и ожиданиям», — отметила Наталия Бекмансурова, директор по развитию региональной сети банка «Нейва» .\r\n\r\nЧтобы оператор контактного центра был всегда подготовлен к диалогу, мог без пауз обработать любой запрос абонента и предоставить актуальную информацию, например, о новых услугах, инженеры КРОК интегрировали центр обработки вызовов с CRM-системой банка. Это позволило операторам общаться с каждым клиентом индивидуально, и в зависимости от его ответа — благодаря модулю динамических подсказок — оперативно менять логику разговора. Кроме того, клиенты «Нейвы» могут самостоятельно, в автоматическом режиме, узнавать курсы валют в отделениях банка. Новый сервис запущен благодаря расширению возможностей IVR и технологиям синтеза и распознавания речи.\r\n\r\nМодернизированный КРОК контактный центр обеспечил эффективную загрузку операторов за счет автоматизации входящего/исходящего обзвона. Решение «забирает» на себя работу по соединению с абонентом, и оставляет сотруднику центра обработки вызовов самую важную часть — общение. Операторы освобождаются от рутинных операций. В свою очередь, у супервизоров появляется эффективный инструмент для контроля и оценки качества работы операторов. За это отвечает модуль управления трудовыми ресурсами (Workforce Management): от прогнозирования нагрузки до формирования отчетности по использованию рабочего времени.\r\n\r\n«Сегодня клиенты сами выбирают время и способы взаимодействия с банком: голос, sms, социальные сети, чат, e-mail. Без современных технологий расширить возможности коммуникаций и повысить эффективность работы операторов невозможно. 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