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Поставщик в этой модели самостоятельно управляет приложением, предоставляя заказчикам доступ к функциям с клиентских устройств, как правило через мобильное приложение или веб-браузер.\r\n\r\nОсновное преимущество модели SaaS для потребителя услуги состоит в отсутствии затрат, связанных с установкой, обновлением и поддержкой работоспособности оборудования и работающего на нём программного обеспечения.\r\n\r\nВ модели SaaS:\r\n\r\nприложение приспособлено для удаленного использования;\r\nодним приложением пользуется несколько клиентов (приложение коммунально);\r\nоплата взимается либо в виде ежемесячной абонентской платы, либо на основе объёма операций;\r\nтехническая поддержка приложения включена в оплату;\r\nмодернизация и обновление приложения происходит оперативно и прозрачно для клиентов.\r\nКак и во всех формах облачных вычислений, заказчики платят не за владение программным обеспечением как таковым, а за его аренду (то есть за его использование через мобильное приложение или веб-интерфейс). 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Avaya delivers smart global solutions and technologies for customer and","og:image":"https://old.b4r.io/uploads/roi/company/avaya_logo.png"},"eventUrl":""},{"id":2773,"title":"1C","logoURL":"https://old.b4r.io/uploads/roi/company/1c.png","alias":"1c","address":"test addressa777","roles":[],"description":"Фирма "1С" основана в 1991 г. и специализируется на разработке, дистрибьюции, издании и поддержке компьютерных программ делового и домашнего назначения. Из собственных разработок фирмы "1С" наиболее известны программы системы "1С:Предприятие", а также продукты для домашних компьютеров и образовательной сферы.","companyTypes":[],"products":{},"vendoredProductsCount":13,"suppliedProductsCount":28,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":13,"vendorPartnersCount":5,"supplierPartnersCount":3,"b4r":0,"categories":{},"companyUrl":"http://www.1c.ru","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"https://slides.roi4presenter.com/iomcr","seo":{"title":"1C","keywords":"software, network, vendors, support, authorized, Novell, Microsoft, world-famous","description":"1C COMPANY\r\nFounded in 1991 1C Company specializes in development, distribution, publishing and support of mass-market software.\r\nAt present 8000 dealers from","og:title":"1C","og:description":"1C COMPANY\r\nFounded in 1991 1C Company specializes in development, distribution, publishing and support of mass-market software.\r\nAt present 8000 dealers from","og:image":"https://old.b4r.io/uploads/roi/company/1c.png"},"eventUrl":"https://calendly.com/solomiia-rymar"}],"products":[{"id":608,"logo":false,"scheme":false,"title":"Avaya Call Management System (CMS)","vendorVerified":0,"rating":"2.00","implementationsCount":1,"suppliersCount":0,"alias":"avaya-call-management-system-cms","companyTypes":[],"description":"Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.\r\nIncrease the efficiency of your call center\r\nOptimize performance across multiple channels. Improve service levels and increase agent efficiency by monitoring and reporting response times across Avaya Aura® Call Center (CC) Elite systems and non-voice channels. A simple extension to your CC Elite system, Elite Multichannel enables response time reporting and monitoring that can increase agent efficiency for voice, e-mail, fax, web Chat, SMS text or social media customer contact.\r\nManage dynamic call volumes without adding staff. Monitor and analyze everything from wait times and average answer speeds to the percentage by which abandoned call times have decreased in the past year. CMS measures up to 24K trunks, providing administration ease and increases reporting accuracy.\r\nMake a well- informed decision based on real-time CMS data to redirect calls on-the-fly or to redistribute expensive human resources. Increase performance, minimize costs or develop new or improved procedures by leveraging historical data.\r\nEnhance productivity while controlling costs. Realize a quick return on your CMS investment. Easy to deploy, CMS helps maximize the success of marketing and customer service campaigns. Continue benefitting from your investment over time by leveraging historical data to analyze trends and to establish performance benchmarks.","shortDescription":"Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Call Management System (CMS)","keywords":"reporting, Avaya, Elite, data, your, performance, historical, times","description":"Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya","og:title":"Avaya Call Management System (CMS)","og:description":"Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya"},"eventUrl":"","translationId":609,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. Unified communications, UC) — это технология, представляющая собой интеграцию услуг реального времени таких как: мгновенные сообщения (чат), информация о присутствии (presence), телефония (включая IP-телефонию), видеоконференция, совместная работа над документами, управление вызовами и распознаванием речи с унифицированными почтовыми системами (голосовая почта, электронная почта, SMS и факс).\r\n\r\nУнифицированные коммуникации, как правило, не является одним продуктом, но представляет собой набор продуктов, которые обеспечивают потребителя единым интерфейсом и возможностью доступа к услугам на различных коммуникационных устройствах (стационарный телефон, мобильный телефон, компьютер, ноутбук и др.)","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/unified-communications.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/contact-center.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":657,"logo":false,"scheme":false,"title":"1С:MDM Управление нормативно-справочной информацией (1С+AXELOT)","vendorVerified":0,"rating":"1.80","implementationsCount":1,"suppliersCount":0,"alias":"1smdm-upravlenie-normativno-spravochnoi-informaciei-1s-axelot","companyTypes":[],"description":"Конфигурация «MDM Управление нормативно-справочной информацией» используется для управления процессом ведения нормативно-справочной информации (НСИ) по цепочке заявка пользователя – обработка позиции экспертом по НСИ – создание записи об объекте НСИ в корпоративной (централизованной) системе НСИ – репликация данных в функциональные (производственные) системы предприятия.\r\n\r\nКонфигурация может быть востребована компаниями, как имеющими, так и не имеющими разветвленную сеть филиалов или территориально-распределенных подразделений. Особенно эффективным использование конфигурации будет для компаний, имеющих несколько учетных и производственных информационных систем.\r\n\r\nКонфигурация «MDM Управление нормативно-справочной информацией» обеспечивает возможность множественной классификации нормативно-справочной информации. При множественной классификации НСИ в конфигурации поддерживается возможность использования различных комбинаций общероссийских классификаторов, отраслевых классификаторов, международных классификаторов, внутренних специализированных классификаторов компаний. Также в конфигурации поддерживается возможность создания и ведения планарных и иерархических классификаторов.\r\n\r\nВ конфигурации «MDM Управление нормативно- справочной информацией» реализована возможность группировки нормативно-справочной информации по различным атрибутам и признакам. Поддерживается возможность одновременного ведения независимых вариантов группировок НСИ, как планарных, так и иерархических.\r\n\r\nКонфигурация «MDM Управление нормативно-справочной информацией» позволяет осуществлять построение Единой Системы ведения Нормативно-Справочной Информации (ЕС НСИ) предприятия. При этом поддерживается полный цикл работ по переносу объектов НСИ из производственных и учетных систем компании в Единую Систему НСИ. С помощью программного продукта «MDM Управление нормативно-справочной информацией» можно выполнять:\r\n\r\nвыравнивание атрибутного состава справочников,\r\nнастройку классификаторов, группировок, перечней технических характеристик и их допустимых значений,\r\nпервичную консолидацию данных, их нормализацию (в т.ч. поиск и связывание дублей, создание эталонных объектов НСИ, установку ссылок на вспомогательные объекты или справочники и на связанные объекты НСИ),первичную синхронизацию данных НСИ используемых всеми информационными системами (ИС) предприятия,\r\nподдержание НСИ в актуальном состоянии, а так же ведение базы нормативно-технических документов.\r\nКонфигурация «MDM Управление нормативно-справочной информацией» работает в режиме управляемого приложения.\r\n\r\nОсновные функциональные возможности системы\r\n\r\nУкрупнено функциональные возможности ЕС НСИ по работе с данными НСИ можно представить в виде следующих блок- схем:\r\n\r\n\r\n\r\n\r\nКак видно из блок-схем, в конфигурации реализованы функции процессов обработки исходного контента и ведения (актуализации) НСИ.\r\n\r\nПомимо первичной обработки и дальнейшего ведения НСИ, конфигурация поддерживает репликацию (синхронизацию) записей объектов НСИ в различные системы – потребители.\r\n\r\nУправление содержимым справочников\r\n\r\nМодуль управления содержимым справочников обеспечивает поддержку процессов нормализации данных и поддержания объектов НСИ в актуальном состоянии. С помощью данного модуля осуществляется поддержка механизмов связывания сопутствующих объектов, проверка целостности и непротиворечивости НСИ. Также, модуль предоставляет доступ к функциям загрузки/выгрузки массивов данных.\r\n\r\nВ модуле реализованы следующие функции:\r\n\r\nПроверка на дублирование информации по объекту из заявки пользователя.\r\nСоздание/изменение/установка пометки на удаление записей справочников в соответствии с заявкой пользователя.\r\nНепосредственное создание/изменение/установка пометки на удаление записей справочников и классификаторов пользователями с установленными соответствующими правами.\r\nАвтоматическое формирование полного классификационного описания.\r\nВедение журнала изменений значений атрибутов (полей) справочников.\r\nХранение в специальном каталоге базы данных системы (БД) прикрепленных к записям справочников файлов, зарегистрированных в операционной системе форматов (например, PDF, DOC, JPG, XLS и др.).\r\nПросмотр и поиск содержимого справочников\r\n\r\nМодуль поиска реализует часть основного функционала автоматизированного рабочего места (АРМ) Пользователя ЕС НСИ и АРМ Эксперта/Методолога НСИ. В подсистеме поддерживаются стандартные и специализированные процедуры поиска. Часть этих функций являются функциями платформы «1С:Предприятие 8», но основные функции поиска данных НСИ является оригинальной разработкой.\r\n\r\nВ модуле реализованы следующие функциональные возможности:\r\n\r\nПоиск по текстовым атрибутам всех основных справочников:\r\nНа точное совпадение без учета регистра;\r\nНа точное совпадение подстроки без учета регистра;\r\nПоиск с учетом морфологии;\r\nПоиск по числовым атрибутам всех основных справочников:\r\nПо условию «равно»;\r\nПо условию «не равно»;\r\nПо условию «не меньше»;\r\nПо условию «не больше»; \r\nПоиск по значениям свойств и характеристик.\r\nПоиск взаимозаменяемых позиций (аналогов) по набору свойств, характеристик и их значений.\r\nПросмотр дублирующихся позиций.\r\nПросмотр карточки записи основного справочника.\r\nПросмотр карточки записи классификатора.\r\nПросмотр связанных объектов.\r\nОтображение иерархических справочников в виде дерева.\r\nСортировка записей справочников по нескольким атрибутам.\r\nПросмотр прикрепленных к записям справочников файлов.\r\nУправление личными папками пользователей и просмотром/выбором последних использованных пользователем объектов.\r\nУправление буфером обработки.\r\nУправление заявками на добавление/ изменение объектов НСИ\r\n\r\nМодуль предназначен для обеспечения процессов ведения (поддержания в актуальном состоянии) объектов НСИ.\r\n\r\nС помощью данной подсистемы реализуется поддержка процедур бизнес-процесса добавления, проверки, изменения и публикации (создания справочнике) объектов НСИ. Данные функции модуля используются в АРМ Пользователя при инициации процесса добавления или изменения информации в ЕС НСИ. В АРМ Эксперта/ Методолога модуль используется для оповещения о новых заявках, распределения заявок по исполнителям, обработки и контроля обработанной информации, запуска процедур публикации изменений.\r\n\r\nВ модуле управления заявками реализованы следующие функции:\r\n\r\nСоздание заявок на добавление, изменение или удаление записей в справочниках.\r\nОтправка заявок в службу НСИ.\r\nПоддержка статусов обработки объектов НСИ на каждом шаге:\r\nВременный элемент;\r\nСоздана заявка;\r\nОбработка начата;\r\nОбработана\r\nПоддержка распределения заявок старшим экспертом службы НСИ по специалистам службы.\r\nПоддержка механизма передачи заявок на обработку другому специалисту службы НСИ.\r\nЗакрепление специалистов службы НСИ за определенными группами записей справочников (по классификационным признакам записей, по группировочным признакам) с возможностью автоматического распределения заявок на обработку.\r\nПоддержка временной передачи полномочий между специалистами службы НСИ.\r\nЗапуск механизмов публикации в справочниках обработанных объектов из заявок.\r\nНастройка процедуры прохождения заявок, последовательности согласований, максимальных сроков на выполнение задач.\r\nФормирование уведомлений по отклонениям от сроков выполнения заявки.\r\nПоддержка предварительной классификации записей в заявках пользователей.\r\nФормирование отчетов, связанных с обработкой пользовательских заявок.\r\nВедение журнала изменений состояний заявок.\r\nПоддержка механизмов прикрепления файлов к заявкам.\r\nПросмотр прикрепленных к заявке файлов.\r\nУправление синхронизацией данных\r\n\r\nМодуль интеграции (синхронизации) данных обеспечивает выполнение следующих функций:\r\n\r\nСоздание сценариев синхронизации данных для любого справочника и каждой целевой системы – потребителя предприятия.\r\nСинхронизация данных в соответствии с разработанными сценариями.\r\nВедение протокола синхронизации.\r\nАвтоматический/ ручной запуск репликации после изменений данных в ЕС НСИ.\r\nЗапуск репликации по расписанию.\r\nВозможности интеграции ЕС НСИ и систем – потребителей НСИ\r\n\r\nПервичная загрузка контента\r\n\r\nПервичная загрузка - это стартовая процедура при начале эксплуатации (подготовке к эксплуатации) ЕС НСИ.\r\n\r\nВозможны несколько сценариев первичной загрузки:\r\n\r\nЗагрузка эталонного контента и таблиц переходных ключей. Подразумевается, что в данном варианте в контенте содержаться только эталонные записи и отсутствуют дубли\r\nЗагрузка нормализованного контента и таблиц переходных ключей. При данном сценарии в контенте могут присутствовать группы связанных дублей и эталонные записи. Каждому дублю соответствует единственный эталон.\r\nЗагрузка необработанного контента с идентификаторами систем потребителей и записей. На основе идентификаторов создается таблица переходных ключей.\r\nМиграция данных\r\n\r\nМиграция данных - это формализованный и детерминированный процесс переноса данных из ЕС НСИ в соответствующие справочники, словари и классификаторы систем – потребителей НСИ. Миграция данных осуществляется в соответствии с мэппингом полей и справочников, с учетом связок дублей и эталонов и критериев переносимости значений отдельных атрибутов дублей. Критерии переносимости значений атрибутов – это (в контексте ЕС НСИ) флаги, сигнализирующие о том, что значение данного атрибута связанной записи в исходном справочнике системы – потребителя должно быть сохранено.\r\n\r\nПри настройке миграции данных учитывается несколько параметров:\r\n\r\nТаблица мэппинга справочников. Таблица определяет – какой справочник ЕС НСИ является источником информации для каких справочников, в каких информационных системах. При этом учитывается, что несколько справочников ЕС НСИ могут быть источниками для одного справочника конкретной ИС. И, наоборот, один справочник ЕС НСИ – источник для нескольких справочников ИС. Поэтому, для таких справочников указываются условия разделения информации.\r\nТаблица переходных ключей. Посредством этой таблицы настраивается мэппинг конкретных записей ЕС НСИ в системы- потребители НСИ.\r\nТаблица подстановки значений. Данная таблица регулирует замену ссылочных значений атрибутов справочников ЕС НСИ на значения атрибутов связанных объектов. Данная замена (подстановка значений) необходима, если в системах- потребителях не ведутся соответствующие связанные объекты (подчиненные и вспомогательные справочники).\r\nФункции подсистемы интеграции\r\n\r\nПомимо объединения, централизации объектов НСИ, упорядочивания процессов ведения и использования НСИ, конфигурация обеспечивает интеграцию с системами-потребителями на уровне объектов НСИ (мастер-данных). Реализация интеграционных функций конфигурации подразумевает настройку механизмов обмена данными с типовыми и нетиповыми конфигурациями для платформы «1С: Предприятие 8». Помимо прикладных решений компании 1С, конфигурация позволяет настроить и использовать обмен данными с различными автоматизированными системами. Это позволяет осуществлять интеграцию данных в мультиплатформенных информационных средах. Контроль доставки данных в системы- потребители осуществляется посредством возврата квитанций о доставке.\r\n\r\nПодсистема интеграции обеспечивает выполнение следующих функций:\r\n\r\nСоздание сценариев синхронизации для любого справочника и каждой целевой ИС.\r\nСинхронизация данных в соответствии с разработанными сценариями.\r\nВедение протокола синхронизации.\r\nАвтоматический/ ручной запуск репликации после появления изменений в контенте.\r\nЗапуск репликации по расписанию.\r\nКонфигурация предоставляет необходимые сервисные функции, которые позволяют осуществлять загрузку и выгрузку данных с использованием файлов – источников формата XML\r\nАдминистрирование ЕС НСИ\r\n\r\nПодсистема администрирования предназначена для определения списка пользователей ЕС НСИ, назначения прав доступа к информации, установки/снятия различных ограничений на работу с объектами НСИ, реализации процессов обеспечения протоколирования работы системы.\r\n\r\nВ рамках подсистемы администрирования реализован следующий функционал:\r\n\r\nСоздание новой учетной записи пользователя.\r\nРедактирование учетных записей пользователей.\r\nНазначение ролевых функций пользователям:\r\nПользователь системы управления НСИ;\r\nЭксперт службы НСИ\r\nСтарший эксперт службы НСИ;\r\nМетодолог службы НСИ;\r\nУстановка/снятие ограничений прав доступа на модификацию для любого поля каждого из справочников;\r\nВедение журнала регистрации работы пользователей.","shortDescription":"Конфигурация «MDM Управление нормативно-справочной информацией» предназначена для автоматизации процессов консолидации, первичной обработки и ведения нормативно-справочной информации, с целью повышения рентабельности процессов использования материально-технических, человеческих, финансовых ресурсов и активов предприятий. В целом конфигурация предоставляет возможности управления процессом ведения нормативно-справочной информации и обеспечивает функции интеграции нормативно-справочной информации между различными учетными и информационными системами.\r\nПродукт разработан совместно с компанией AXELOT.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"1С:MDM Управление нормативно-справочной информацией (1С+AXELOT)","keywords":"справочников, данных, объектов, Управление, записей, заявок, нормативно-справочной, информации","description":"Конфигурация «MDM Управление нормативно-справочной информацией» используется для управления процессом ведения нормативно-справочной информации (НСИ) по цепочке","og:title":"1С:MDM Управление нормативно-справочной информацией (1С+AXELOT)","og:description":"Конфигурация «MDM Управление нормативно-справочной информацией» используется для управления процессом ведения нормативно-справочной информации (НСИ) по цепочке"},"eventUrl":"","translationId":2440,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":54,"title":"MDM - master data management","alias":"mdm-master-data-management","description":"Управление основными данными, управление мастер-данными (англ. Master Data Management, MDM) — совокупность процессов и инструментов для постоянного определения и управления основными данными компании (в том числе справочными). Можно встретить и другое название — управление справочными данными (англ. Reference Data Management, RDM).\r\n\r\nМастер-данные — это данные с важнейшей для ведения бизнеса информацией: о клиентах, продуктах, услугах, персонале, технологиях, материалах и так далее. Они относительно редко изменяются и не являются транзакционными.\r\n\r\nЦель управления основными данными — удостовериться в отсутствии повторяющихся, неполных, противоречивых данных в различных областях деятельности организации. Пример некачественного управления основными данными — это работа банка с клиентом, который уже использует кредитный продукт, однако по-прежнему получает предложения взять такой кредит. Причина неправильного поведения — отсутствие актуальных данных о клиенте в отделе по работе с клиентами.\r\n\r\nПодходом управления основными данными предусматриваются такие процессы как сбор, накопление, очистка данных, их сопоставление, консолидация, проверка качества и распространение данных в организации, обеспечение их последующей согласованности и контроль использования в различных операционных и аналитических приложениях.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A3%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5_%D0%BE%D1%81%D0%BD%D0%BE%D0%B2%D0%BD%D1%8B%D0%BC%D0%B8_%D0%B4%D0%B0%D0%BD%D0%BD%D1%8B%D0%BC%D0%B8","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/MDM.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1499,"logo":false,"scheme":false,"title":"Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, Avaya Aura® CALL CENTER ELITE","vendorVerified":0,"rating":"2.40","implementationsCount":3,"suppliersCount":0,"alias":"avaya-aurar-communication-manager-avaya-aurar-experience-portal-avaya-aurar-call-center-elite","companyTypes":[],"description":"Avaya Aura® Call Center Elite - решение для контакт-центров, интеллектуальная персонализированная маршрутизация позволяет направлять клиента к наиболее компетентному специалисту\r\nAvaya Aura® Communication Manager - Единый источник голосовой связи, видеосвязи и возможностей для совместной работы\r\nAvaya Aura® Experience Portal - унифицированная многоканальная система голосовой связи и самообслуживания","shortDescription":"Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, Avaya Aura® CALL CENTER ELITE","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":14,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, Avaya Aura® CALL CENTER ELITE","keywords":"Avaya, Aura®, Communication, Manager, Experience, Portal, голосовой, связи","description":"Avaya Aura® Call Center Elite - решение для контакт-центров, интеллектуальная персонализированная маршрутизация позволяет направлять клиента к наиболее","og:title":"Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, Avaya Aura® CALL CENTER ELITE","og:description":"Avaya Aura® Call Center Elite - решение для контакт-центров, интеллектуальная персонализированная маршрутизация позволяет направлять клиента к наиболее"},"eventUrl":"","translationId":2706,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/contact-center.png"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. Unified communications, UC) — это технология, представляющая собой интеграцию услуг реального времени таких как: мгновенные сообщения (чат), информация о присутствии (presence), телефония (включая IP-телефонию), видеоконференция, совместная работа над документами, управление вызовами и распознаванием речи с унифицированными почтовыми системами (голосовая почта, электронная почта, SMS и факс).\r\n\r\nУнифицированные коммуникации, как правило, не является одним продуктом, но представляет собой набор продуктов, которые обеспечивают потребителя единым интерфейсом и возможностью доступа к услугам на различных коммуникационных устройствах (стационарный телефон, мобильный телефон, компьютер, ноутбук и др.)","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/unified-communications.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"Voice over Internet Protocol (Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\n\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\nSource: https://en.wikipedia.org/wiki/Voice_over_IP","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/voip_server__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":2202,"logo":false,"scheme":false,"title":"test postman","vendorVerified":1,"rating":"0.00","implementationsCount":2,"suppliersCount":0,"alias":"test-postman","companyTypes":[],"description":null,"shortDescription":"test postman ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"test postman","keywords":"","description":"","og:title":"test postman","og:description":""},"eventUrl":"","translationId":2961,"dealDetails":{"avgPartnerDiscount":0,"dealProtection":1,"avgDealSize":100,"dealSizeCurrency":"","avgDealClosing":100},"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"1111111111111111111111111111111111","categories":[{"id":174,"title":"System and Network Management Software","alias":"system-and-network-management-software","description":"Software-defined networking (SDN) is an approach to computer networking that allows network administrators to manage network services through abstraction of lower-level functionality. SDN is meant to address the fact that the static architecture of traditional networks doesn't support the dynamic, scalable computing and storage needs of more modern computing environments such as data centers. This is done by decoupling or disassociating the system that makes decisions about where traffic is sent (the control plane) from the underlying systems that forward traffic to the selected destination (the data plane).\r\n\r\nSDN was commonly associated with the OpenFlow protocol (for remote communication with network plane elements for the purpose of determining the path of network packets across network switches) since the latter's emergence in 2011. Since 2012, however, many companies have moved away from OpenFlow as a single-solution, and have embraced a number of different techniques. These include Cisco's Open Network Environment and Nicira’s Network virtualization platform.\r\n\r\nSD-WAN is an emerging Wide Area Networking (WAN) technology that is an implementation of software-defined networking.\r\n\r\nSource: https://en.wikipedia.org/wiki/Software-defined_networking","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/system-and-network-management-software.png"},{"id":293,"title":"System Software","alias":"system-software","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/system-software.png"},{"id":39,"title":"IaaS - Infrastructure as a Service","alias":"iaas-infrastructure-as-a-service","description":"Инфраструктура как услуга (IaaS, англ. Infrastructure-as-a-Service) предоставляется как возможность использования облачной инфраструктуры для самостоятельного управления ресурсами обработки, хранения, сетями и другими фундаментальными вычислительными ресурсами, например, потребитель может устанавливать и запускать произвольное программное обеспечение, которое может включать в себя операционные системы, платформенное и прикладное программное обеспечение. Потребитель может контролировать операционные системы, виртуальные системы хранения данных и установленные приложения, а также обладать ограниченным контролем за набором доступных сетевых сервисов (например, межсетевым экраном, DNS). Контроль и управление основной физической и виртуальной инфраструктурой облака, в том числе сети, серверов, типов используемых операционных систем, систем хранения осуществляется облачным провайдером.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%9E%D0%B1%D0%BB%D0%B0%D1%87%D0%BD%D1%8B%D0%B5_%D0%B2%D1%8B%D1%87%D0%B8%D1%81%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F#.D0.98.D0.BD.D1.84.D1.80.D0.B0.D1.81.D1.82.D1.80.D1.83.D0.BA.D1.82.D1.83.D1.80.D0.B0_.D0.BA.D0.B0.D0.BA_.D1.83.D1.81.D0.BB.D1.83.D0.B3.D0.B0\r\n\r\n","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/IaaS_-_infrastructure_as_a_service.png"},{"id":5,"title":"Security Software","alias":"security-software","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/data_security.png"},{"id":485,"title":"Web security","alias":"web-security","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/web_security.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[],"startDate":"2019-12-23","endDate":"2019-12-28","dealDate":"0000-00-00","price":20000,"status":"planned","statusLabel":"Planned","isImplementation":true,"isAgreement":false,"confirmed":0,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":260,"title":"Generate Business Reports"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":342,"title":"Total high cost of ownership of IT infrastructure (TCO)"},{"id":400,"title":"High costs"},{"id":356,"title":"High costs of routine operations"},{"id":366,"title":"IT infrastructure consumes a lot of power"}]}},"categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. Unified communications, UC) — это технология, представляющая собой интеграцию услуг реального времени таких как: мгновенные сообщения (чат), информация о присутствии (presence), телефония (включая IP-телефонию), видеоконференция, совместная работа над документами, управление вызовами и распознаванием речи с унифицированными почтовыми системами (голосовая почта, электронная почта, SMS и факс).\r\n\r\nУнифицированные коммуникации, как правило, не является одним продуктом, но представляет собой набор продуктов, которые обеспечивают потребителя единым интерфейсом и возможностью доступа к услугам на различных коммуникационных устройствах (стационарный телефон, мобильный телефон, компьютер, ноутбук и др.)","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/unified-communications.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/contact-center.png"},{"id":54,"title":"MDM - master data management","alias":"mdm-master-data-management","description":"Управление основными данными, управление мастер-данными (англ. Master Data Management, MDM) — совокупность процессов и инструментов для постоянного определения и управления основными данными компании (в том числе справочными). Можно встретить и другое название — управление справочными данными (англ. Reference Data Management, RDM).\r\n\r\nМастер-данные — это данные с важнейшей для ведения бизнеса информацией: о клиентах, продуктах, услугах, персонале, технологиях, материалах и так далее. Они относительно редко изменяются и не являются транзакционными.\r\n\r\nЦель управления основными данными — удостовериться в отсутствии повторяющихся, неполных, противоречивых данных в различных областях деятельности организации. Пример некачественного управления основными данными — это работа банка с клиентом, который уже использует кредитный продукт, однако по-прежнему получает предложения взять такой кредит. Причина неправильного поведения — отсутствие актуальных данных о клиенте в отделе по работе с клиентами.\r\n\r\nПодходом управления основными данными предусматриваются такие процессы как сбор, накопление, очистка данных, их сопоставление, консолидация, проверка качества и распространение данных в организации, обеспечение их последующей согласованности и контроль использования в различных операционных и аналитических приложениях.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A3%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5_%D0%BE%D1%81%D0%BD%D0%BE%D0%B2%D0%BD%D1%8B%D0%BC%D0%B8_%D0%B4%D0%B0%D0%BD%D0%BD%D1%8B%D0%BC%D0%B8","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/MDM.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"Voice over Internet Protocol (Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\n\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\nSource: https://en.wikipedia.org/wiki/Voice_over_IP","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/voip_server__1_.png"},{"id":174,"title":"System and Network Management Software","alias":"system-and-network-management-software","description":"Software-defined networking (SDN) is an approach to computer networking that allows network administrators to manage network services through abstraction of lower-level functionality. SDN is meant to address the fact that the static architecture of traditional networks doesn't support the dynamic, scalable computing and storage needs of more modern computing environments such as data centers. This is done by decoupling or disassociating the system that makes decisions about where traffic is sent (the control plane) from the underlying systems that forward traffic to the selected destination (the data plane).\r\n\r\nSDN was commonly associated with the OpenFlow protocol (for remote communication with network plane elements for the purpose of determining the path of network packets across network switches) since the latter's emergence in 2011. Since 2012, however, many companies have moved away from OpenFlow as a single-solution, and have embraced a number of different techniques. These include Cisco's Open Network Environment and Nicira’s Network virtualization platform.\r\n\r\nSD-WAN is an emerging Wide Area Networking (WAN) technology that is an implementation of software-defined networking.\r\n\r\nSource: https://en.wikipedia.org/wiki/Software-defined_networking","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/system-and-network-management-software.png"},{"id":293,"title":"System Software","alias":"system-software","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/system-software.png"},{"id":39,"title":"IaaS - Infrastructure as a Service","alias":"iaas-infrastructure-as-a-service","description":"Инфраструктура как услуга (IaaS, англ. Infrastructure-as-a-Service) предоставляется как возможность использования облачной инфраструктуры для самостоятельного управления ресурсами обработки, хранения, сетями и другими фундаментальными вычислительными ресурсами, например, потребитель может устанавливать и запускать произвольное программное обеспечение, которое может включать в себя операционные системы, платформенное и прикладное программное обеспечение. Потребитель может контролировать операционные системы, виртуальные системы хранения данных и установленные приложения, а также обладать ограниченным контролем за набором доступных сетевых сервисов (например, межсетевым экраном, DNS). Контроль и управление основной физической и виртуальной инфраструктурой облака, в том числе сети, серверов, типов используемых операционных систем, систем хранения осуществляется облачным провайдером.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%9E%D0%B1%D0%BB%D0%B0%D1%87%D0%BD%D1%8B%D0%B5_%D0%B2%D1%8B%D1%87%D0%B8%D1%81%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F#.D0.98.D0.BD.D1.84.D1.80.D0.B0.D1.81.D1.82.D1.80.D1.83.D0.BA.D1.82.D1.83.D1.80.D0.B0_.D0.BA.D0.B0.D0.BA_.D1.83.D1.81.D0.BB.D1.83.D0.B3.D0.B0\r\n\r\n","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/IaaS_-_infrastructure_as_a_service.png"},{"id":5,"title":"Security Software","alias":"security-software","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/data_security.png"},{"id":485,"title":"Web security","alias":"web-security","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/web_security.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"-1","projectWasPut":"-1","price":20000,"source":{"url":"http://roi-redesign.my-dev.org/moi-kabinet/moi-vnedrenija/dobavit-vnedrenie/","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},{"id":744,"title":"VNEDR1","description":"","alias":"vnedr1","roi":0,"seo":{"title":"VNEDR1","keywords":"","description":"","og:title":"VNEDR1","og:description":""},"deal_info":"","user":{"id":203,"title":"State Savings Bank of Ukraine","logoURL":"https://old.b4r.io/uploads/roi/company/oschadbank.png","alias":"oshchadbank","address":"","roles":[],"description":"The Public Joint-Stock Company “State Savings Bank of Ukraine” was established in compliance with Decree of the Cabinet of Ministers of Ukraine of May 21, 1999, N 866","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":88,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.oschadbank.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"State Savings Bank of Ukraine","keywords":"Ukraine, Decree, Cabinet, Ministers, 1999, with, established, Company","description":"The Public Joint-Stock Company “State Savings Bank of Ukraine” was established in compliance with Decree of the Cabinet of Ministers of Ukraine of May 21,","og:title":"State Savings Bank of Ukraine","og:description":"The Public Joint-Stock Company “State Savings Bank of Ukraine” was established in compliance with Decree of the Cabinet of Ministers of Ukraine of May 21,","og:image":"https://old.b4r.io/uploads/roi/company/oschadbank.png"},"eventUrl":""},"supplier":{"id":2193,"title":"1C Soft","logoURL":"https://old.b4r.io/uploads/roi/company/1soft.jpg","alias":"1c-soft","address":"","roles":[],"description":"Company «1C Soft» is the official representative in Kazakhstan of 1C and offers to buy licensed software from dozens of developers in the most transparent and favorable terms. 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Always available a wide range of programs, everything that can be needed at work or at home, will be found. carried out maintenance if necessary.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":33,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":5,"vendorImplementationsCount":0,"vendorPartnersCount":1,"supplierPartnersCount":1,"b4r":0,"categories":{},"companyUrl":"http://www.1csoft.kz/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"1C Soft","keywords":"will, official, software, with, Soft, convenient, available, Always","description":"Company «1C Soft» is the official representative in Kazakhstan of 1C and offers to buy licensed software from dozens of developers in the most transparent and","og:title":"1C Soft","og:description":"Company «1C Soft» is the official representative in Kazakhstan of 1C and offers to buy licensed software from dozens of developers in the most transparent and","og:image":"https://old.b4r.io/uploads/roi/company/1soft.jpg"},"eventUrl":""},"vendors":[{"id":163,"title":"Microsoft","logoURL":"https://old.b4r.io/uploads/roi/company/ms_dshchpshch.png","alias":"microsoft","address":"Microsoft","roles":[],"description":"Microsoft Corporation - ведущий мировой разработчик. Компания разрабатывает, лицензирует и поддерживает ряд программных продуктов, услуг и устройств: программные системы и приложения для персональных компьютеров; аппаратные средства для компьютерных, мобильных и игровых систем; облачные сервисы; услуги электронной почты; компьютерная периферия (устройства ввода / вывода); портативные медиаплееры. Корпорация Microsoft, зарегистрированная 22 сентября 1993 года, является технологической компанией. Корпоративный штаб и научно-исследовательский центр в штаб-квартире корпорации Microsoft находится в Редмонде, штат Вашингтон, и имеет офисы в более чем 60 странах, а также исследовательские лаборатории в Кембридже, Англия (1997 год); Пекин, Китай (1998 год); Аахен, Германия (2003 год); Садашивнагар, Бангалор, Индия (2005 год); Каир, Египет (2006 год); Кембридж, Массачусетс (2008 год); Герцлия, Израиль (2011 год); И Нью-Йорк, Нью-Йорк (2012 год). 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Расширяемость для профессиональных разработчиков изначально встроена в платформу, позволяя разработчикам без проблем добавлять новые возможности в приложения с помощью решения "Функции Azure" или использовать настраиваемые соединители для подключения к пользовательским системам или системам предыдущих версий.\r\nМощная встроенная служба данных\r\nЭффективная встроенная служба Common Data Service for Apps обеспечивает такие возможности, как расширенная настройка, бизнес-логика и безопасность. Благодаря модели общих данных данные хранятся в удобном стандартном формате и всегда готовы к использованию.\r\nПодключение приложений к данным\r\nДанные — это суть любого приложения. 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(Coming soon)\r\n<span style=\"font-weight: bold;\">Intelligently Built</span>\r\nSeeing AI is a Microsoft research project that brings together the power of the cloud and AI to deliver an intelligent app, designed to help you navigate your day.\r\nA smiling man holding a white cane in one hand, and a smart phone in the other\r\n<span style=\"font-weight: bold;\">Turns the visual world into an audible experience</span>\r\nWith this intelligent camera app, just hold up your phone and hear information about the world around you\r\nA smart phone with Seeing AI app running and pointing towards a person at a restaurant. The app suggests she is a 25 year old woman with black hair looking happy. Credit: Tyler Mussetter\r\n<span style=\"font-weight: bold;\">Recognize friends and their facial expressions</span>\r\nRecognize and locate the faces of people you're with, as well as facial characteristics, approximate age, emotion, and more\r\nClose up of a smart phone with Seeing AI app set to the Short Text channel and pointing towards an envelope to capture the name and address. Credit: Tyler Mussetter\r\n<span style=\"font-weight: bold;\">Read text quickly</span>\r\nHear short snippets of text instantly and get audio guidance to capture full documents","shortDescription":"Microsoft Seeing AI is a free app that narrates the world around you. 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