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Основан в 1989 году. Банк прочно зарекомендовал себя на рынке как лидер в сфере финансовых инноваций.\r\nВходит в число основателей национальной карточной системы «БEЛКАРТ», является инициатором внедрения в банковскую сферу Беларуси современных разработок в области безналичных расчетов и систем дистанционного обслуживания. Первым в стране выпустил международные пластиковые карты Visa и MasterCard.\r\nПРЕДПОСЫЛКИ ДЛЯ РЕАЛИЗАЦИИ ПРОЕКТА\r\n• Рост нагрузки контакт-центра банка (более шестидесяти тысяч обработанных обращений по телефону в месяц)\r\n• Увеличение количества запросов, требующих подтверждения личности (порядка 70%)\r\n• Существенное количество времени, необходимое для подтверждения личности одного клиента традиционными способами (30-40 секунд)\r\n• Попытки получения персональной информации клиентов банка третьими лицами\r\n\r\nВысокотехнологичное решение для биометрической аутентификации личности клиента по голосу, основанное на уникальных запатентованных технологиях VoiceKey.\r\nООО «ЦРТ» был выбран в качестве поставщика по результатам двухэтапного тендера для банков группы РБИ.\r\n«Важным критерием выбора системы подтверждения личности для банка было обеспечение удобства клиента. VoiceKey полностью удовлетворяет данному критерию: от клиента не требуется ничего, кроме мобильного или стационарного телефона и собственного голоса. Руководство банка ожидает существенного улучшения показателей доступности контакт-центра за счет сокращения времени, необходимого для подтверждения личности клиента. Выражаем благодарность ЦРТ за вклад в повышение качества дистанционного обслуживания банка и содействии в укреплении имиджа «Приорбанк» ОАО как наиболее инновационного, технологичного банка в Республике Беларусь».\r\nСергей Иванович Шишов, Заместитель Председателя Правления «Приорбанк» ОАО\r\nРЕШЕНИЕ\r\nКАК СИСТЕМА РАБОТАЕТ\r\n1. При каждом вызове (входящем или исходящем) в момент начала разговора с оператором запускается проверка пользователя в фоновом режиме и собираются данные о его голосе.\r\n2. В режиме реального времени создается модель голоса и сравнивается с эталоном. Весь процесс занимает несколько секунд.\r\n3. Результат подтверждения личности по голосу появляется на экране монитора оператора КЦ.\r\nПРЕИМУЩЕСТВА\r\n• Больше не нужно вспоминать номер карты, паспорта, кодовое слово или другую идентификационную информацию. Теперь, чтобы получить персональную информацию по своим счетам или операциям, достаточно только голоса.\r\n• Голос – уникальная характеристика человека, которую потерять или передать другому нельзя. Искусственный голос (например, записанный на диктофон) или звонок пародиста система распознает мгновенно и сообщит, что верификация не пройдена.\r\n• Система языконезависима, поэтому клиент банка может говорить на любом доступном ему языке. Это делает голосовую биометрию не только гораздо удобнее традиционных способов подтверждения личности, но и в разы надежнее.\r\n\r\n","alias":"voicekey-dlja-banka","roi":0,"seo":{"title":"VoiceKey для банка","keywords":"личности, клиента, банка, подтверждения, времени, голосу, VoiceKey, клиентов","description":"ВНЕДРЕНИЕ ГОЛОСОВОЙ БИОМЕТРИИ VOICEKEY, КОНТАКТ-ЦЕНТР «ПРИОРБАНК» ОАО (АВСТРИЙСКАЯ БАНКОВСКАЯ ГРУППА RAIFFEISEN BANK INTERNATIONAL AG)\rОтрасль\rФинансы\rЗадача","og:title":"VoiceKey для банка","og:description":"ВНЕДРЕНИЕ ГОЛОСОВОЙ БИОМЕТРИИ VOICEKEY, КОНТАКТ-ЦЕНТР «ПРИОРБАНК» ОАО (АВСТРИЙСКАЯ БАНКОВСКАЯ ГРУППА RAIFFEISEN BANK INTERNATIONAL AG)\rОтрасль\rФинансы\rЗадача"},"deal_info":"","user":{"id":1076,"title":"Priorbank","logoURL":"https://old.b4r.io/uploads/roi/company/Priorbank.png","alias":"priorbank","address":"","roles":[],"description":"Priorbank is a leading commercial bank in Belarus\r\n\r\n \r\nWe were one of the first started working in the financial market of Belarus. 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It’s based on voice biometrics technologies as voice becomes the most reliable way of user verification in terms of remote services. This is the only attribute that can’t be stolen or counterfeited.\r\nSpeechPro presents VoiceKey.OnePass VoiceKey.OnePass VoiceKey.WEBACCESS: Voice + Face Biometric Authentication Online SpeechPro presents VoiceKey.OnePass VoiceKey.OnePass\r\nAvaya testedProduct of the year for call centers CCG Call Center Awards, 2013\r\nSECURITY: TOP PERSONAL DATA PROTECTION TECHNOLOGIES\r\nExisting ways of user verification are based on certain piece of knowledge or information that only user has access to (login, password and other identification details). Nevertheless, this information can be easily stolen or passed on to a third party. VoiceKey resolves this issue by using customer voice as the only way to access within any system. Moreover, voice can be used for efficient fraud prevention among call center clients.\r\n\r\nCONVENIECE: EASY REMOTE ACCESS\r\nVoiceKey makes the process of remote interaction between company and user easy, fast and convenient. There’s no need to memorize a lot of information such as passwords, code words etc. The software applies voice characteristics for customer verification regardless of the remote access method (phone, Internet resources, special mobile applications etc.)\r\n\r\nEFFICIENCY: ACCESS BECOMES QUICKER\r\nAs the amount of services provided through call centers is increasing, companies face the necessity to process more and more incoming and outgoing calls. A call center agent has to spend from 20 to 30 seconds on customer verification using traditional methods which leads to higher expenditures for processing each call. VoiceKey software enables to perform user verification automatically or in background mode. 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Анализ работы КЦ РЖД позволил выявить наиболее востребованные тематики обращений клиентов, которые было решено обрабатывать в автоматическом режиме.\r\n\r\nДля достижения более высокого уровня эффективности было принято решение использовать речевые технологии, так как применение в IVR-системе технологии DTMF не отвечало требованиям желаемого уровня автоматизации.\r\n\r\nРешение\r\n\r\nВ контактном центре РЖД было реализовано IVR-меню с голосовым управлением (call steering), которое позволяет распознавать тематику обращения клиента. В случае если информация может быть предоставлена в автоматическом режиме, абонент переводится в соответствующий сервис голосового самообслуживания.\r\n\r\nЕсли информацию невозможно предоставить в автоматическом режиме, то вызов переводится на оператора требуемой квалификации (skill group) с соответствующими комментариями (что спросил клиент) в АРМ оператора.\r\n\r\nСистема собирает необходимую справочную информацию в базе данных РЖД и зачитывает ее синтезированным голосом абоненту.\r\n\r\nРезультат\r\n\r\nОдин только сервис «Поезда дальнего следования» принимает и обрабатывает до 30000 вызовов в сутки (половина от всех вызовов в КЦ). 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