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font-style: italic;\">Team Huddle</span> Discuss specific parts of tickets with experts from across your company to figure out the best solutions. <span style=\"font-weight: bold; font-style: italic;\">Shared Ownership</span> Share ownership of tickets with other teams without losing visibility into progress being made on the issue. <span style=\"font-weight: bold; font-style: italic;\">Linked Tickets</span> Link related tickets together to keep track of widespread issues and deliver consistent responses. <span style=\"font-weight: bold; font-style: italic;\">Parent-child Ticketing</span> Resolve complex, multi-stage issues faster by splitting them into smaller child tickets. <span style=\"font-weight: bold;\">Support across channels</span> Unify and manage all support-related communications from multiple channels on a single platform. <span style=\"font-weight: bold; font-style: italic;\">Email</span> Convert support emails into trackable tickets in your helpdesk that you can manage and resolve. <span style=\"font-weight: bold; font-style: italic;\">Phone</span> Set up a fully functional call center and record and track calls by converting them into tickets. <span style=\"font-weight: bold; font-style: italic;\">Live chat</span> Assist prospective customers and provide real-time support on your website through live chat. <span style=\"font-weight: bold; font-style: italic;\">Social media</span> Integrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk. <span style=\"font-weight: bold; font-style: italic;\">Website</span> Let customers raise tickets from your website and display related knowledge base articles as they type. <span style=\"font-weight: bold;\">Increase your team’s productivity</span> Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks. <span style=\"font-weight: bold; font-style: italic;\">Ticket dispatch</span> Automatically assign tickets to agents and groups based on keywords, requester or properties. <span style=\"font-weight: bold; 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Use the sales CRM to bring visibility and velocity to your pipeline. <span style=\"font-weight: bold;\">Visual sales pipeline</span> With a single sweep of the eye, locate the deals in each stage of your pipeline. Sort and filter deals to get a better view of your pipeline. <span style=\"font-weight: bold;\">Deal status, at a glance</span> How many deals are under review? What is the value of these deals? Get these insights instantly from the deal stage bar. <span style=\"font-weight: bold;\">Simple drag-and-drop navigation</span> Move deals across your sales pipeline with a simple drag and drop. Like organizing your filing cabinet. <span style=\"font-weight: bold;\">Action-oriented follow-ups</span> Make calls and send emails to prospects right from the deals dashboard. You don’t have to click into each deal to act on it. <span style=\"font-weight: bold;\">Track deals on the go</span> Keep track of your deals from the palm of your hand, with the Freshsales mobile CRM app for Android and iOS. <span style=\"font-weight: bold;\">Deal age</span> Create reports based on time taken to close deals. Optimize your sales process and improve your reps’ performance. <span style=\"font-weight: bold;\">Multiple sales pipelines</span> Selling different products across different markets, with different sales processes? Create multiple pipelines in the sales CRM and keep track of every deal. <span style=\"font-weight: bold;\">Know your visitors in real time</span> When your visitors make key decisions on your website and with your product, don’t miss a beat. Get real-time analytics from the sales CRM to power your next conversation. <span style=\"font-weight: bold;\">Website and in-app tracking</span> Which web pages are your prospects visiting? 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