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By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Integration with Outlook activities, track emails and other activities in your projects</li>\r\n<li>Integration to SharePoint for document management</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Start from one of your predefined project model</li>\r\n<li>Add project activities for each unique project</li>\r\n<li>With the ability to follow the people who are relevant to the project</li>\r\n<li>Spread the responsibility on project activities and project logs</li>\r\n<li>Time reporting on projects and/or project activities</li>\r\n<li>Do follow-up on the budget and hours towards activities and timesheets</li>\r\n<li>- Analyze and visualize through views, graphs and dashboards</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">User experience</span>\r\n<ul>\r\n<li>Access to the same information with the possibility of access control through security roles</li>\r\n<li>Connect to SharePoint for an integrated experience</li>\r\n<li>Visualize to illustrate the project's success or warning signs</li>\r\n<li>Simple time reporting</li>\r\n</ul>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">RESOURCE PLANNING</span> With Absalon resource planning, resources can be booked for projects in different plans. 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By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Follow-up on contractual commitments for SLA</li>\r\n<li>Case registration with automatic update of entitlement terms, e.g. number of cases or hours, according to agreement</li>\r\n<li>Business Process Flow with guiding steps in order to complete the support process</li>\r\n<li>Cases automatically created based on in-coming email</li>\r\n<li>Support for case management through queues, and automatic routing of cases to queues</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Dynamic defined process for case management and follow-up. 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