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Business Process Management, управление бизнес-процессами) — концепция процессного управления организацией, рассматривающая бизнес-процессы как особые ресурсы предприятия, непрерывно адаптируемые к постоянным изменениям, и полагающаяся на такие принципы, как понятность и видимость бизнес-процессов в организации за счёт моделирования бизнес-процессов с использованием формальных нотаций, использования программного обеспечения моделирования, симуляции, мониторинга и анализа бизнес-процессов, возможность динамического перестроения моделей бизнес-процессов силами участников и средствами программных систем.\r\n\r\nBPM отвечает на вопросы какая, где, когда, зачем и как выполняется работа и кто отвечает за ее выполнение.\r\n\r\nBPMS/BPMT (англ. Business Process Management System/Tool, система (инструмент) управления бизнес-процессами) — технологическое программное обеспечение для поддержки концепции BPM. Среди нотаций моделирования бизнес-процессов в различных решениях используются языки BPMN, EPC (англ. Event-driven Process Chain), IDEF0 и другие. Среди известных нотаций выполнения бизнес-процессов, применяемых в программных системах — BPEL и её диалекты, YAWL (англ.).\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/BPM_(%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D1%87%D0%B5%D1%81%D0%BA%D0%B0%D1%8F_%D0%BA%D0%BE%D0%BD%D1%86%D0%B5%D0%BF%D1%86%D0%B8%D1%8F)","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/Screenshot_49.png"},{"id":221,"title":"Process Automation Middleware","alias":"process-automation-middleware","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/process-automation.png"},{"id":333,"title":"Collaborative Product Data Management","alias":"collaborative-product-data-management","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/collective-product-development-management-system.png"},{"id":70,"title":"OLAP - online analytical processing","alias":"olap-online-analytical-processing","description":"OLAP (англ. online analytical processing, аналитическая обработка в реальном времени) — технология обработки данных, заключающаяся в подготовке суммарной (агрегированной) информации на основе больших массивов данных, структурированных по многомерному принципу. Реализации технологии OLAP являются компонентами программных решений класса Business Intelligence.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/OLAP","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/OLAP.png"},{"id":347,"title":"Production Planning","alias":"production-planning","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/production-planning.png"},{"id":150,"title":"Workforce Performance Management","alias":"workforce-performance-management","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/employee-performance-management.png"},{"id":363,"title":"Project and Portfolio Management","alias":"project-and-portfolio-management","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/project-management.png"},{"id":170,"title":"APS - Advanced Planning and Scheduling","alias":"aps-advanced-planning-and-scheduling","description":"Advanced planning and scheduling (APS, also known as advanced manufacturing) refers to a manufacturing management process by which raw materials and production capacity are optimally allocated to meet demand. APS is especially well-suited to environments where simpler planning methods cannot adequately address complex trade-offs between competing priorities. Production scheduling is intrinsically very difficult due to the (approximately) factorial dependence of the size of the solution space on the number of items/products to be manufactured.\r\n\r\nSource: https://en.wikipedia.org/wiki/Advanced_planning_and_scheduling","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/APS.png"},{"id":273,"title":"Team Collaborative Applications","alias":"team-collaborative-applications","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/team-collaboration-applications.png"},{"id":409,"title":"Content Collaboration","alias":"content-collaboration","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/content-collaboration.png"},{"id":419,"title":"Services Resource Planning Applications","alias":"services-resource-planning-applications","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/service-resource-management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"blackboard-collaborate":{"id":2023,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Blackboard__logo_.png","logo":true,"scheme":false,"title":"Blackboard Collaborate","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"supplierPartnersCount":0,"alias":"blackboard-collaborate","companyTitle":"Blackboard","companyTypes":["supplier","vendor"],"companyId":4505,"companyAlias":"blackboard","description":"<p>Blackboard Collaborate is a simple, convenient and reliable online collaborative learning solution. 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And with broadened device support, including Chromebooks, participation is possible anytime, anywhere.</p>","shortDescription":"The Collaborate is a fully redesigned, high-quality, browser-based web conferencing solution that makes distance teaching and learning simple, crystal clear, and worry free.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Blackboard Collaborate","keywords":"learning, solution, simple, Collaborate, redesigned, makes, teaching, fully","description":"Blackboard Collaborate is a simple, convenient and reliable online collaborative learning solution. This fully redesigned solution delivers a level of","og:title":"Blackboard Collaborate","og:description":"Blackboard Collaborate is a simple, convenient and reliable online collaborative learning solution. 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Users will need a BlueJeans account license in order to schedule meetings with the Add-in.</p>","shortDescription":"BlueJeans Meetings allows licensed users to easily schedule video meetings directly in Outlook.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"BlueJeans Meetings","keywords":"BlueJeans, meetings, video, schedule, Meetings, meeting, users, Add-in","description":"BlueJeans Meetings allows licensed users to easily schedule video meetings directly in Outlook. BlueJeans is a global platform for delivering exceptional","og:title":"BlueJeans Meetings","og:description":"BlueJeans Meetings allows licensed users to easily schedule video meetings directly in Outlook. 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Circuit relies on a secure web browser for connection to the cloud, and the browser uses the WebRTC protocol for real-time collaboration.\r\n\r\nUnlimited User Capacity\r\nFor agencies that view communications as a strategic imperative, Circuit by Unify can overlay a diverse blend of communications platforms to deliver a truly unified view that provides a seamless flow of critical information that unifies agency communications and business processes. Circuit delivers up to 20 GB of storage and solutions per user group with unlimited user capacity.\r\n\r\n\r\n\r\nEverything in One Place\r\nIn Circuit, all your relevant files and information are centralized and stored right within the conversation where they were shared. This way everything related to a project or topic stays within context. Now you can manage, track, search and organize content much more efficiently.\r\n\r\nEverything you need for success\r\nDiscovering. Circuit offers context, finding what you need, what you discussed, what you shared, and what you missed.\r\n\r\nCreating. Circuit inspires teamwork, bringing minds together to invent, build and solve.\r\n\r\nSharing. Circuit unites, keeping you connected and on top of what really matters.\r\n\r\nMoving. Circuit travels with you, freeing you to work where you want, when you want, and how you want.\r\nIt’s easy to use\r\nInstant access to people, knowledge and content keeps you engaged, organized and informed.\r\n\r\nIt’s mobile \r\nUse your browser, iPhone®, iPad® or AndroidTM and swipe your calls from one device to another.\r\n\r\nIt’s social\r\nStimulate creativity, cooperation and problem solving with online communities.\r\n\r\nIt’s secure\r\nHave peace of mind knowing that all your conversations and data are secure.\r\n","shortDescription":"Circuit brings voice, video, screenshare, chat, and file sharing into a single view accessible from any device. 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With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations. <span style=\"font-weight: bold;\">Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:</span>\r\n<ul>\r\n<li>Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)</li>\r\n<li>Cisco Unified Customer Voice Portal (for speech-enabled self-service)</li>\r\n<li>Cisco Unified Intelligence Center (for comprehensive reporting)</li>\r\n<li>Cisco Finesse web-based agent/supervisor desktop</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Key media capabilities of Packaged CCE include:</span>\r\n<ul>\r\n<li>Support for inbound and outbound voice</li>\r\n<li>Built-in email and chat</li>\r\n<li>Social media customer care</li>\r\n<li>Support for inbound video</li>\r\n<li>Audio and video recording</li>\r\n<li>Powerful application programming interfaces for integrating task and outbound routing</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Packaged CCE's usability advantages include:</span>\r\n<ul>\r\n<li>Blade server support</li>\r\n<li>Web-based administration</li>\r\n<li>Simplified log collection and trace level management</li>\r\n<li>Built-in real-time system health check</li>\r\n<li>Live data real-time reporting</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Business benefits of Packaged CCE include:</span>\r\n<ul>\r\n<li>Enhanced customer experiences through all contact channels</li>\r\n<li>Optimized engagement with mobile and video callers</li>\r\n<li>Cost reduction by using your existing communications infrastructure</li>\r\n<li>Increased employee productivity and lower support costs</li>\r\n<li>Flexible addition of new capabilities through standard web APIs</li>\r\n</ul>\r\n","shortDescription":"Cisco Packaged Contact Center Enterprise (Packaged CCE) is an Easy-to-Deploy Omnichannel Contact Center, customer care solution helps businesses and organizations deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Packaged Contact Center Enterprise","keywords":"Packaged, Cisco, Unified, Center, customer, video, Contact, include","description":"Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller","og:title":"Cisco Packaged Contact Center Enterprise","og:description":"Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller","og:image":"https://old.b4r.io/fileadmin/user_upload/cisco_logo.png"},"eventUrl":"","translationId":935,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[{"id":3,"title":"CRM"}],"testingArea":"","categories":[{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/contact-center.png"},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"Voice over Internet Protocol (Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\n\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\nSource: https://en.wikipedia.org/wiki/Voice_over_IP","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/voip_server__1_.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},"cisco-telepresence-server":{"id":70,"logoURL":"https://old.b4r.io/fileadmin/content/Cisco_01.png","logo":true,"scheme":false,"title":"Cisco TelePresence Server","vendorVerified":0,"rating":"2.40","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":273,"alias":"cisco-telepresence-server","companyTitle":"Cisco","companyTypes":["supplier","vendor"],"companyId":170,"companyAlias":"cisco","description":"<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Features and Capabilities</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">With TelePresence Server, anyone can join a meeting using video, audio, and content sharing, from any mobile, desktop, or room system, anywhere. People can meet the way they want—in one-on-one discussions; in personal, always-on meeting rooms; or in scheduled meetings.</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">You can expand your on-premises videoconferencing deployment to a hybrid premises-and-cloud model by extending meetings to Cisco WebEx Meeting Center users. Anyone can join the same meeting from a standards-based video or WebEx-equipped device.</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Features</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Business-Quality, Highly Scalable Conferencing</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Enjoy effective collaboration through video, audio, and content sharing for meetings that can include hundreds of participants. Enjoy a superior experience on any device using mobile, desktop, or room systems.</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Intuitive, User-Selectable Layouts and In-Meeting Controls</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">A comprehensive range of controls and indicators helps you customize your meeting experience. Use them to define security controls, choose your favorite layout, and easily see who is in your meeting.</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Flexible Deployment Options</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">You can choose between a virtualized setup on:</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Cisco Business Edition platforms</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Optimized Cisco UCS platforms, such as the new high-capacity Cisco Meeting Server 1000 and Multiparty Media 410v Blade Server</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Or choose a dedicated hardware option, such as a Cisco Multiparty Media 300 Series appliance or the Cisco MSE 8000 chassis with the Multiparty Media 820 blade, for a high-capacity solution.</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Use TelePresence Server to:</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \"><br /></span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Extend video collaboration to all employees, from mobile-, desktop-, or room-based systems</span>\r\n<span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 16px; \">Boost team productivity and effectiveness</span>\r\n<span style=\"color: rgb(51, 51, 51); 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