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Просмотрите концептуальное отображение понятий и слов, которые говорят клиенты. 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Эти данные используются для бизнес-анализа. Технологии BI обрабатывают большие объемы неструктурированных данных, чтобы найти стратегические возможности для бизнеса.\r\n\r\nЦель BI — интерпретировать большое количество данных, заостряя внимание лишь на ключевых факторах эффективности, моделируя исход различных вариантов действий, отслеживая результаты принятия решений.\r\n\r\nBI поддерживает множество бизнес-решений — от операционных до стратегических. Основные операционные решения включают в себя позиционирование продукта или цен. Стратегические бизнес-решения включают в себя приоритеты, цели и направления в самом широком смысле. BI наиболее эффективен, когда он объединяет данные, полученные из рынка, на котором работает компания (внешние данные), с данными из источников внутри компании, таких как финансовые и операции с данными (внутренние данные). В сочетании, внешние и внутренние данные дают полную картину бизнеса, которая, создает «интеллект» — быстрое понимание, которое не получить из простого набора данных.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/Business_Intelligence","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/business-analytics.png"},{"id":70,"title":"OLAP - online analytical processing","alias":"olap-online-analytical-processing","description":"OLAP (англ. online analytical processing, аналитическая обработка в реальном времени) — технология обработки данных, заключающаяся в подготовке суммарной (агрегированной) информации на основе больших массивов данных, структурированных по многомерному принципу. Реализации технологии OLAP являются компонентами программных решений класса Business Intelligence.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/OLAP","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/OLAP.png"},{"id":76,"title":"CPM - Corporate Performance Management","alias":"cpm-corporate-performance-management","description":"Управление эффективностью деятельности организации (английские термины CPM, BPM, EPM) — это набор управленческих процессов (планирования, организации выполнения, контроля и анализа), которые позволяют бизнесу определить стратегические цели и затем оценивать и управлять деятельностью по достижению поставленных целей при оптимальном использовании имеющихся ресурсов. Это система управления, построенная на принципах управления стоимостью бизнеса.\r\n\r\nУправление эффективностью деятельности' охватывает весь спектр задач в области стратегического, финансового, маркетингового и операционного управления компанией и включает в себя применение таких управленческих технологий, как моделирование стратегии, карты сбалансированных показателей, процессно-ориентированное планирование и функционально-стоимостной анализ, бюджетирование и бизнес-моделирование, консолидированная управленческая отчетность и анализ, мониторинг ключевых показателей деятельности (key performance indicators), связанных со стратегией.\r\n\r\nУправление эффективностью деятельности включает три основных вида деятельности (во всех без исключения областях управления):\r\n\r\nпостановка целей\r\nанализ значений показателей, характеризующих достижение организацией поставленных целей, и\r\nуправляющие воздействия менеджеров по результатам анализа, направленные на улучшение будущей деятельности организации по достижению поставленных целей.\r\nНачиная с 1992 г. на управление эффективностью деятельности очень сильно повлияло развитие концепции Сбалансированной системы показателей. Обычно менеджеры используют сбалансированную систему показателей для того, чтобы цели организации сделать понятными для сотрудников, чтобы определить, как отслеживать достижение целей, и чтобы внедрить механизм, сигнализирующий о необходимости внесения в деятельность организации корректирующих действий. Эти шаги те же, что мы можем видеть в концепции CPM, и как результат, сбалансированная система показателей наиболее часто используется как фундамент системы управления эффективностью в организации.\r\n\r\nИспользуя методы управления эффективностью, собственники стремятся донести стратегию до всех уровней организации, трансформировать стратегию в действия и метрики, измеряющие эти действия, и использовать анализ для поиска причинно-следственных связей, которые, будучи осмысленными, помогают в принятии обоснованных решений.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A3%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5_%D1%8D%D1%84%D1%84%D0%B5%D0%BA%D1%82%D0%B8%D0%B2%D0%BD%D0%BE%D1%81%D1%82%D1%8C%D1%8E_%D0%BE%D1%80%D0%B3%D0%B0%D0%BD%D0%B8%D0%B7%D0%B0%D1%86%D0%B8%D0%B8","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/CPM.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. 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DiaManT® позволяет выполнять истинные сквозные разговоры на естественном языке. По сравнению с другими поставщиками, которые обеспечивают только управление вызовами с помощью жестко структурированного ПРЯМОГО ДИАЛОГА, клиенты DiaManT® могут свободно разговаривать и нет заранее определенного потока или структуры, за которыми они должны следовать. С DiaManT® существует одно приложение, которое определяет как цель вызывающего, так и доставку самообслуживания, поэтому общение с клиентом полностью неструктурировано, а это означает, что ваши клиенты никогда не будут слышать такие вещи, как «сказать, что главное меню вернуться», - они просто говорят, и DiaManT® слушает, понимает и заботится.</p>","shortDescription":"Платформа, которая обеспечивает инфраструктуру и основные возможности, позволяющие использовать многоканальный диалог","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":3,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"DiaManT®","keywords":"DiaManT®, клиенты, обеспечивает, цель, определяет, которое, приложение, вызывающего","description":"Платформа обеспечивает инфраструктуру и основные возможности, позволяющие использовать многоканальный разговорный процесс, выступая в качестве единой точки","og:title":"DiaManT®","og:description":"Платформа обеспечивает инфраструктуру и основные возможности, позволяющие использовать многоканальный разговорный процесс, выступая в качестве единой точки","og:image":"https://old.b4r.io/fileadmin/content/diamant_logo.png"},"eventUrl":"","translationId":2621,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":213,"title":"Integration Middleware","alias":"integration-middleware","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/integration-middleware.png"},{"id":492,"title":"Enterprise Service Bus Middleware","alias":"enterprise-service-bus-middleware","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/intermediate-enterprise-services-bus.png"},{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/crm.png"},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. 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It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/contact-center.png"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. 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Прозрачность в реальном времени для всех взаимодействий с клиентом DiaManT® для контроля качества и определения возможных областей улучшения.</p>\r\n<p style=\"text-align: justify;\">Функции omDRTviewer®</p>\r\n<p style=\"text-align: justify;\">Бизнес-пользователи могут просмотреть полную информацию о взаимодействии:</p>\r\n<ul> <li>Что пользователь сказал или набрал</li> <li>Что было транскрибировано (для взаимодействия с deepASR®)</li> <li>Что система поняла</li> <li>Какие действия были предприняты</li> <li>Общая информация о взаимодействии</li> </ul>","shortDescription":"DRTviewer® - это веб-инструмент, обеспечивающий прозрачность в реальном времени для всех взаимодействий клиентов на DiaManT® независимо от канала.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":20,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"omDRTviewer®","keywords":"взаимодействии, времени, могут, omDRTviewer®, пользователь, информацию, Функции, улучшения","description":"С помощью инструмента DRTviewer® бизнес-пользователи могут отслеживать живые сеансы в режиме реального времени, а также просматривать исторические диалоги.","og:title":"omDRTviewer®","og:description":"С помощью инструмента DRTviewer® бизнес-пользователи могут отслеживать живые сеансы в режиме реального времени, а также просматривать исторические диалоги.","og:image":"https://old.b4r.io/fileadmin/content/DRT_Viewer.png"},"eventUrl":"","translationId":2630,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. 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После публикации ваше приложение будет обрабатывать голосовой или текстовый ввод в диалоговом интерфейсе с конечными пользователями.","shortDescription":"С помощью deepNLUStudio® вы можете создавать, управлять и редактировать диалоговые сценарии в течение нескольких минут, а также создавать расширенные диалоги для управления потоком беседы с клиентами.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":1,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"deepNLUStudio®","keywords":"deepNLUStudio®, Создавайте, будет, голосовой, обрабатывать, публикации, После, ваше","description":"Создавайте и управляйте семантическими интерпретационными моделями и онтологиями, которые будут способствовать естественному пониманию вашего приложения.","og:title":"deepNLUStudio®","og:description":"Создавайте и управляйте семантическими интерпретационными моделями и онтологиями, которые будут способствовать естественному пониманию вашего приложения.","og:image":"https://old.b4r.io/fileadmin/content/DeepNLUStudio.png"},"eventUrl":"","translationId":2632,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":492,"title":"Enterprise Service Bus Middleware","alias":"enterprise-service-bus-middleware","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/intermediate-enterprise-services-bus.png"},{"id":221,"title":"Process Automation Middleware","alias":"process-automation-middleware","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/process-automation.png"},{"id":164,"title":"Billing","alias":"billing","description":"Electronic billing or electronic bill payment and presentment, is when a company, organization, or group sends its bills over the internet, and customers pay the bills electronically\r\n\r\nSource: https://en.wikipedia.org/wiki/Electronic_billing","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/Billing.png"},{"id":188,"title":"EDI - Electronic Data Interchange","alias":"edi-electronic-data-interchange","description":"Electronic Data Interchange (EDI) is an electronic communication method that provides standards for exchanging data via any electronic means. 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The formatted data representing the documents may be transmitted from originator to recipient via telecommunications or physically transported on electronic storage media.\" It distinguishes mere electronic communication or data exchange, specifying that \"in EDI, the usual processing of received messages is by computer only. Human intervention in the processing of a received message is typically intended only for error conditions, for quality review, and for special situations. 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Управляемая информация (контент) предполагает слабую структурированность: это могут быть файлы различных форматов, электронные документы с различными наборами полей.\r\n\r\nECM-система — программное обеспечение для управления корпоративным контентом. Часто ECM-системы считаются особой разновидностью систем управления содержимым. На постсоветском пространстве понятие ECM-системы зачастую трактуется как сходное с понятием «системы электронного документооборота» (СЭД).\r\n\r\nПо определению Gartner, ECM — это стратегическая инфраструктура и техническая архитектура для поддержки единого жизненного цикла неструктурированной информации (контента) различных типов и форматов. Gartner определяет современные ECM-системы как программные решения, реализующие следующие ключевые компоненты:\r\n\r\nуправление документами — экспорт, импорт, контроль версий, безопасность и службы библиотек для деловых документов;\r\nуправление образами документов (англ. document imaging) — захват, преобразование и управление бумажными документами;\r\nуправление записями (или, в соответствии с последним переводом стандарта IEEE 15489 — ГОСТ Р ИСО 15489-1-2007, «управление документами») — долгосрочное архивирование, автоматизация политик хранения и соответствия нормам регулирующих органов, обеспечение соответствия законодательным и отраслевым нормам;\r\nуправление потоками работ (workflow) — поддержка бизнес-процессов, передача контента по маршрутам, назначение рабочих задач и состояний, создание журналов аудита;\r\nуправление веб-контентом (WCM) — автоматизация роли веб-мастера, управление динамическим контентом и взаимодействием пользователей;\r\nуправление мультимедиаконтентом (DAM) — управление графическими, видео и аудиофайлами, различными маркетинговыми материалами, например, флеш-баннерами, рекламными роликами;\r\nуправление знаниями (knowledge management) — поддержка систем для накопления и доставки релевантной для бизнеса информации;\r\nдокументоориентированное взаимодействие (collaboration) — совместное использование документов пользователями и поддержка проектных команд.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A3%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5_%D0%BA%D0%BE%D1%80%D0%BF%D0%BE%D1%80%D0%B0%D1%82%D0%B8%D0%B2%D0%BD%D1%8B%D0%BC_%D0%BA%D0%BE%D0%BD%D1%82%D0%B5%D0%BD%D1%82%D0%BE%D0%BC","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/EDMS.png"},{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. 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Решение позволяет "Киевстар" предоставлять своим абонентам дополнительные услуги, в том числе создание единой виртуальной АТС корпоративных и мобильных телефонов с общим номерным планом.\r\n\r\nВ рамках проекта была выполнена интеграция FMC решения с существующими информационными системами и мобильной сетью "Киевстар". Следующими этапами планируется дальнейшее развитие конвергентных услуг, включающее расширение набора голосовых и неголосовых коммуникационных функций.\r\n\r\n""Приоком" выступил в роли генерального подрядчика, основными обязанностями которого были контроль и обеспечение выполнения всего проекта. Благодаря нашему многолетнему опыту интеграционных работ, пониманию бизнес-процессов "Киевстар" и оперативной поддержке нашего партнера Iskratel интеграция IBC/FMC была проведена успешно в оговоренные сроки" - отметил Председатель Правления "Приоком", Владислав Бобошко.\r\n\r\nАндрей Жуковский, директор бизнес-подразделения по развитию услуг "Киевстар": "Благодаря совместным усилиям объединенной команды "Приоком", Iskratel и "Киевстар" стало возможным объединить фиксированную и мобильную связь в рамках корпоративных тарифных планов. Первые инновационные решения на базе FMC уже стали доступны бизнес-клиентам "Киевстар". 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