{"global":{"lastError":{},"locale":"en","locales":{"data":[{"id":"de","name":"Deutsch"},{"id":"en","name":"English"}],"loading":false,"error":false},"currency":{"id":49,"name":"EUR"},"currencies":{"data":[{"id":49,"name":"EUR"},{"id":124,"name":"RUB"},{"id":153,"name":"UAH"},{"id":155,"name":"USD"}],"loading":false,"error":false},"translations":{"product":{"reference-bonus":{"en":"Offer a reference bonus","ru":"Предложить бонус за референс","_type":"localeString"},"configurator":{"_type":"localeString","en":"Сonfigurator","ru":"Конфигуратор"},"i-sell-it":{"ru":"I sell it","_type":"localeString","en":"I sell it"},"i-use-it":{"ru":"I use it","_type":"localeString","en":"I use it"},"roi-calculator":{"en":"ROI-calculator","ru":"ROI-калькулятор","_type":"localeString"},"selling":{"_type":"localeString","en":"Selling","ru":"Продают"},"using":{"_type":"localeString","en":"Using","ru":"Используют"},"show-more-button":{"ru":"Показать еще","_type":"localeString","en":"Show more"},"hide-button":{"en":"Hide","ru":"Скрыть","_type":"localeString"},"supplier-popover":{"en":"supplier","ru":"поставщик","_type":"localeString"},"implementation-popover":{"_type":"localeString","en":"deployment","ru":"внедрение"},"manufacturer-popover":{"ru":"производитель","_type":"localeString","en":"manufacturer"},"short-description":{"en":"Pitch","ru":"Краткое описание","_type":"localeString"},"i-use-it-popover":{"ru":"Внесите свое внедрение и получите бонус от ROI4CIO или поставщика.","_type":"localeString","en":"Make your introduction and get a bonus from ROI4CIO or the supplier."},"details":{"en":"Details","ru":"Детальнее","_type":"localeString"},"description":{"en":"Description","ru":"Описание","_type":"localeString"},"product-features":{"en":"Product features","ru":"Особенности продукта","_type":"localeString"},"categories":{"_type":"localeString","en":"Categories","ru":"Категории"},"solutions":{"_type":"localeString","en":" Problems that solves","ru":"Проблемы которые решает"},"values":{"ru":"Ценности","_type":"localeString","en":"Values"},"сomparison-matrix":{"en":"Comparison matrix","ru":"Матрица сравнения","_type":"localeString"},"testing":{"en":"Testing","ru":"Тестирование","_type":"localeString"},"compare":{"ru":"Сравнить с конкурентами","_type":"localeString","en":"Compare with competitors"},"characteristics":{"ru":"Характеристики","_type":"localeString","en":" Characteristics"},"transaction-features":{"en":"Transaction Features","ru":"Особенности сделки","_type":"localeString"},"average-discount":{"ru":"Средняя скидка партнера","_type":"localeString","en":"Partner average discount"},"deal-protection":{"en":"Deal protection","ru":"Защита сделки","_type":"localeString"},"average-deal":{"en":"Average deal size","ru":"Средний размер сделки","_type":"localeString"},"average-time":{"en":"Average deal closing time","ru":"Средний срок закрытия сделки","_type":"localeString"},"login":{"ru":"Войти","_type":"localeString","en":"Login"},"register":{"ru":"Зарегистрироваться","_type":"localeString","en":"Register"},"to-know-more":{"en":"To know more","ru":"Чтобы узнать больше","_type":"localeString"},"scheme":{"_type":"localeString","en":" Scheme of work","ru":"Схема работы"},"competitive-products":{"ru":"Конкурентные продукты","_type":"localeString","en":" Competitive products"},"implementations-with-product":{"ru":"Внедрения с этим продуктом","_type":"localeString","en":"Deployments with this product"},"user-features":{"_type":"localeString","en":"User features","ru":"Особенности пользователей"},"job-roles":{"en":" Roles of Interested Employees","ru":"Роли заинтересованных сотрудников","_type":"localeString"},"organizational-features":{"en":"Organizational Features","ru":"Организационные особенности","_type":"localeString"},"calculate-price":{"_type":"localeString","en":" Calculate product price","ru":"Рассчитать цену продукта"},"selling-stories":{"ru":"Продающие истории","_type":"localeString","en":" Selling stories"},"materials":{"_type":"localeString","en":"Materials","ru":"Материалы"},"about-product":{"ru":"О продукте","_type":"localeString","en":"About Product"},"or":{"ru":"или","_type":"localeString","en":"or"},"program-sends-data":{"_type":"localeString","en":"Program Sends Data"},"calculate-roi":{"ru":"Рассчитать ROI продукта","_type":"localeString","en":"Calculate Product ROI"},"complementary-categories":{"en":"Complementary Categories","ru":"Схожие категории","_type":"localeString"},"program-receives-data":{"_type":"localeString","en":"Program Receives Data"},"rebate":{"en":"Bonus","ru":"Бонус","_type":"localeString"},"rebate-for-poc":{"_type":"localeString","en":"Bonus 4 POC","ru":"Бонус 4 POC"},"configurator-content":{"_type":"localeString","en":"Calculate price for this product here","ru":"Рассчитайте стоимость продукта"},"configurator-link":{"en":"here","ru":"тут","_type":"localeString"},"vendor-popover":{"en":"vendor","ru":"производитель","_type":"localeString"},"user-popover":{"_type":"localeString","en":"user","ru":"пользователь"},"select-for-presentation":{"_type":"localeString","en":"select product for presentation","ru":"выбрать продукт для презентации"},"auth-message":{"en":"You have to register or login.","ru":"Вам нужно зарегистрироваться или войти.","_type":"localeString"},"add-to-comparison":{"ru":"Добавить в сравнение","_type":"localeString","en":"Add to comparison"},"added-to-comparison":{"en":"Added to comparison","ru":"Добавлено в сравнения","_type":"localeString"},"roi-calculator-content":{"_type":"localeString","en":"Calculate ROI for this product here","ru":"Рассчитайте ROI для данного продукта"},"not-yet-converted":{"_type":"localeString","en":"Data is moderated and will be published soon. Please, try again later.","ru":"Данные модерируются и вскоре будут опубликованы. Попробуйте повторить переход через некоторое время."},"videos":{"ru":"Видео","_type":"localeString","en":"Videos"},"vendor-verified":{"_type":"localeString","en":"Vendor verified","ru":"Подтверждено производителем"},"event-schedule":{"ru":"Расписание событий","_type":"localeString","en":"Events schedule"},"scheduling-tip":{"_type":"localeString","en":"Please, сhoose a convenient date and time and register for the event.","ru":"Выберите удобную дату и время и зарегистрируйтесь на ивент."},"register-to-schedule":{"_type":"localeString","en":"To register for the event please log in or register on the site.","ru":"Для того чтобы зарегистрироваться на ивент пожалуйста авторизируйтесь или зарегистрируйтесь на сайт."},"comparison-matrix":{"ru":"Матрица сравнений","_type":"localeString","en":"Comparison matrix"},"compare-with-competitive":{"en":" Compare with competitive","ru":"Сравнить с конкурентными","_type":"localeString"},"avg-deal-closing-unit":{"ru":"месяцев","_type":"localeString","en":"months"},"under-construction":{"en":"Current feature is still developing to become even more useful for you.","ru":"Данная услуга всё ещё находится в разработке.","_type":"localeString"},"product-presentation":{"_type":"localeString","en":"Product presentation","ru":"Презентация продукта"},"go-to-comparison-table":{"ru":"Перейти к таблице сравнения","_type":"localeString","en":" Go to comparison table"},"see-product-details":{"ru":"Детали","_type":"localeString","en":"See Details"}},"header":{"help":{"ru":"Помощь","_type":"localeString","en":"Help","de":"Hilfe"},"how":{"en":"How does it works","de":"Wie funktioniert es","ru":"Как это работает","_type":"localeString"},"login":{"ru":"Вход","_type":"localeString","en":"Log in","de":"Einloggen"},"logout":{"ru":"Выйти","_type":"localeString","en":"logout"},"faq":{"de":"FAQ","ru":"FAQ","_type":"localeString","en":"FAQ"},"references":{"_type":"localeString","en":"Requests","de":"References","ru":"Мои запросы"},"solutions":{"_type":"localeString","en":"Solutions","ru":"Возможности"},"find-it-product":{"_type":"localeString","en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта"},"autoconfigurator":{"_type":"localeString","en":" Price calculator","ru":"Калькулятор цены"},"comparison-matrix":{"en":"Comparison Matrix","ru":"Матрица сравнения","_type":"localeString"},"roi-calculators":{"_type":"localeString","en":"ROI calculators","ru":"ROI калькуляторы"},"b4r":{"ru":"Бонус за референс","_type":"localeString","en":"Bonus for reference"},"business-booster":{"_type":"localeString","en":"Business boosting","ru":"Развитие бизнеса"},"catalogs":{"en":"Catalogs","ru":"Каталоги","_type":"localeString"},"products":{"en":"Products","ru":"Продукты","_type":"localeString"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"companies":{"en":"Companies","ru":"Компании","_type":"localeString"},"categories":{"_type":"localeString","en":"Categories","ru":"Категории"},"for-suppliers":{"ru":"Поставщикам","_type":"localeString","en":"For suppliers"},"blog":{"en":"Blog","ru":"Блог","_type":"localeString"},"agreements":{"en":"Deals","ru":"Сделки","_type":"localeString"},"my-account":{"en":"My account","ru":"Мой кабинет","_type":"localeString"},"register":{"_type":"localeString","en":"Register","ru":"Зарегистрироваться"},"comparison-deletion":{"en":"Deletion","ru":"Удаление","_type":"localeString"},"comparison-confirm":{"en":"Are you sure you want to delete","ru":"Подтвердите удаление","_type":"localeString"},"search-placeholder":{"ru":"Введите поисковый запрос","_type":"localeString","en":"Enter your search term"},"my-profile":{"en":"My Profile","ru":"Мои Данные","_type":"localeString"},"about":{"en":"About Us","_type":"localeString"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4presenter":{"en":"Roi4Presenter","_type":"localeString"},"roi4webinar":{"en":"Roi4Webinar","_type":"localeString"},"sub_it_catalogs":{"en":"Find IT product","_type":"localeString"},"sub_b4reference":{"_type":"localeString","en":"Get reference from user"},"sub_roi4presenter":{"_type":"localeString","en":"Make online presentations"},"sub_roi4webinar":{"_type":"localeString","en":"Create an avatar for the event"},"catalogs_new":{"en":"Products","_type":"localeString"},"b4reference":{"_type":"localeString","en":"Bonus4Reference"},"it_products":{"en":"Find and compare IT products","_type":"localeString"},"it_implementations":{"_type":"localeString","en":"Learn implementation reviews"},"it_companies":{"_type":"localeString","en":"Find vendor and company-supplier"},"it_categories":{"_type":"localeString","en":"Calculate ROI and price"},"it_our_products":{"en":"Our Products","_type":"localeString"},"it_it_catalogs":{"en":"IT catalogs","_type":"localeString"}},"footer":{"copyright":{"de":"Alle rechte vorbehalten","ru":"Все права защищены","_type":"localeString","en":"All rights reserved"},"company":{"_type":"localeString","en":"My Company","de":"Über die Firma","ru":"О компании"},"about":{"ru":"О нас","_type":"localeString","en":"About us","de":"Über uns"},"infocenter":{"en":"Infocenter","de":"Infocenter","ru":"Инфоцентр","_type":"localeString"},"tariffs":{"en":"Subscriptions","de":"Tarife","ru":"Тарифы","_type":"localeString"},"contact":{"de":"Kontaktiere uns","ru":"Связаться с нами","_type":"localeString","en":"Contact us"},"marketplace":{"_type":"localeString","en":"Marketplace","de":"Marketplace","ru":"Marketplace"},"products":{"en":"Products","de":"Produkte","ru":"Продукты","_type":"localeString"},"compare":{"de":"Wähle und vergleiche","ru":"Подобрать и сравнить","_type":"localeString","en":"Pick and compare"},"calculate":{"de":"Kosten berechnen","ru":"Расчитать стоимость","_type":"localeString","en":"Calculate the cost"},"get_bonus":{"_type":"localeString","en":"Bonus for reference","de":"Holen Sie sich einen Rabatt","ru":"Бонус за референс"},"salestools":{"ru":"Salestools","_type":"localeString","en":"Salestools","de":"Salestools"},"automatization":{"_type":"localeString","en":"Settlement Automation","de":"Abwicklungsautomatisierung","ru":"Автоматизация расчетов"},"roi_calcs":{"_type":"localeString","en":"ROI calculators","de":"ROI-Rechner","ru":"ROI калькуляторы"},"matrix":{"en":"Comparison matrix","de":"Vergleichsmatrix","ru":"Матрица сравнения","_type":"localeString"},"b4r":{"en":"Rebate 4 Reference","de":"Rebate 4 Reference","ru":"Rebate 4 Reference","_type":"localeString"},"our_social":{"_type":"localeString","en":"Our social networks","de":"Unsere sozialen Netzwerke","ru":"Наши социальные сети"},"subscribe":{"ru":"Подпишитесь на рассылку","_type":"localeString","en":"Subscribe to newsletter","de":"Melden Sie sich für den Newsletter an"},"subscribe_info":{"ru":"и узнавайте первыми об акциях, новых возможностях и свежих обзорах софта","_type":"localeString","en":"and be the first to know about promotions, new features and recent software reviews"},"policy":{"ru":"Политика конфиденциальности","_type":"localeString","en":"Privacy Policy"},"user_agreement":{"ru":"Пользовательское соглашение ","_type":"localeString","en":"Agreement"},"solutions":{"en":"Solutions","ru":"Возможности","_type":"localeString"},"find":{"_type":"localeString","en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта"},"quote":{"ru":"Калькулятор цены","_type":"localeString","en":"Price calculator"},"boosting":{"en":"Business boosting","ru":"Развитие бизнеса","_type":"localeString"},"4vendors":{"ru":"поставщикам","_type":"localeString","en":"4 vendors"},"blog":{"en":"blog","ru":"блог","_type":"localeString"},"pay4content":{"ru":"платим за контент","_type":"localeString","en":"we pay for content"},"categories":{"ru":"категории","_type":"localeString","en":"categories"},"showForm":{"ru":"Показать форму","_type":"localeString","en":"Show form"},"subscribe__title":{"_type":"localeString","en":"We send a digest of actual news from the IT world once in a month!","ru":"Раз в месяц мы отправляем дайджест актуальных новостей ИТ мира!"},"subscribe__email-label":{"_type":"localeString","en":"Email","ru":"Email"},"subscribe__name-label":{"ru":"Имя","_type":"localeString","en":"Name"},"subscribe__required-message":{"ru":"Это поле обязательное","_type":"localeString","en":"This field is required"},"subscribe__notify-label":{"en":"Yes, please, notify me about news, events and propositions","ru":"Да, пожалуйста уведомляйте меня о новостях, событиях и предложениях","_type":"localeString"},"subscribe__agree-label":{"_type":"localeString","en":"By subscribing to the newsletter, you agree to the %TERMS% and %POLICY% and agree to the use of cookies and the transfer of your personal data","ru":"Подписываясь на рассылку, вы соглашаетесь с %TERMS% и %POLICY% и даете согласие на использование файлов cookie и передачу своих персональных данных*"},"subscribe__submit-label":{"ru":"Подписаться","_type":"localeString","en":"Subscribe"},"subscribe__email-message":{"ru":"Пожалуйста, введите корректный адрес электронной почты","_type":"localeString","en":"Please, enter the valid email"},"subscribe__email-placeholder":{"ru":"username@gmail.com","_type":"localeString","en":"username@gmail.com"},"subscribe__name-placeholder":{"ru":"Имя Фамилия","_type":"localeString","en":"Last, first name"},"subscribe__success":{"en":"You are successfully subscribed! Check you mailbox.","ru":"Вы успешно подписаны на рассылку. Проверьте свой почтовый ящик.","_type":"localeString"},"subscribe__error":{"ru":"Не удалось оформить подписку. Пожалуйста, попробуйте позднее.","_type":"localeString","en":"Subscription is unsuccessful. Please, try again later."},"roi4presenter":{"en":"Roi4Presenter","de":"roi4presenter","ru":"roi4presenter","_type":"localeString"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4webinar":{"_type":"localeString","en":"Pitch Avatar"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"}},"breadcrumbs":{"home":{"ru":"Главная","_type":"localeString","en":"Home"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"products":{"en":"Products","ru":"Продукты","_type":"localeString"},"implementations":{"_type":"localeString","en":"Deployments","ru":"Внедрения"},"login":{"_type":"localeString","en":"Login","ru":"Вход"},"registration":{"ru":"Регистрация","_type":"localeString","en":"Registration"},"b2b-platform":{"en":"B2B platform for IT buyers, vendors and suppliers","ru":"Портал для покупателей, поставщиков и производителей ИТ","_type":"localeString"}},"comment-form":{"title":{"ru":"Оставить комментарий","_type":"localeString","en":"Leave comment"},"firstname":{"en":"First name","ru":"Имя","_type":"localeString"},"lastname":{"ru":"Фамилия","_type":"localeString","en":"Last name"},"company":{"ru":"Компания","_type":"localeString","en":"Company name"},"position":{"ru":"Должность","_type":"localeString","en":"Position"},"actual-cost":{"_type":"localeString","en":"Actual cost","ru":"Фактическая стоимость"},"received-roi":{"ru":"Полученный ROI","_type":"localeString","en":"Received ROI"},"saving-type":{"_type":"localeString","en":"Saving type","ru":"Тип экономии"},"comment":{"ru":"Комментарий","_type":"localeString","en":"Comment"},"your-rate":{"ru":"Ваша оценка","_type":"localeString","en":"Your rate"},"i-agree":{"en":"I agree","ru":"Я согласен","_type":"localeString"},"terms-of-use":{"_type":"localeString","en":"With user agreement and privacy policy","ru":"С пользовательским соглашением и политикой конфиденциальности"},"send":{"_type":"localeString","en":"Send","ru":"Отправить"},"required-message":{"ru":"{NAME} - это обязательное поле","_type":"localeString","en":"{NAME} is required filed"}},"maintenance":{"title":{"ru":"На сайте проводятся технические работы","_type":"localeString","en":"Site under maintenance"},"message":{"en":"Thank you for your understanding","ru":"Спасибо за ваше понимание","_type":"localeString"}}},"translationsStatus":{"product":"success"},"sections":{},"sectionsStatus":{},"pageMetaData":{"product":{"meta":[{"name":"og:type","content":"website"},{"name":"og:image","content":"https://roi4cio.com/fileadmin/templates/roi4cio/image/roi4cio-logobig.jpg"}],"translatable_meta":[{"name":"og:title","translations":{"en":"Example product","ru":"Конкретный продукт","_type":"localeString"}},{"name":"og:description","translations":{"en":"Description for one product","ru":"Описание для конкретного продукта","_type":"localeString"}},{"translations":{"ru":"Продукт","_type":"localeString","en":"Product"},"name":"title"},{"name":"description","translations":{"ru":"Описание продукта","_type":"localeString","en":"Product description"}},{"translations":{"ru":"Ключевые слова продукта","_type":"localeString","en":"Product keywords"},"name":"keywords"}],"title":{"ru":"ROI4CIO: Продукт","_type":"localeString","en":"ROI4CIO: Product"}}},"pageMetaDataStatus":{"product":"success"},"subscribeInProgress":false,"subscribeError":false},"auth":{"inProgress":false,"error":false,"checked":true,"initialized":false,"user":{},"role":null,"expires":null},"products":{"productsByAlias":{"ibm-control-desk":{"id":463,"logoURL":"https://old.b4r.io/fileadmin/user_upload/IBM_LOGO.png","logo":true,"schemeURL":"https://old.b4r.io/fileadmin/user_upload/IBM_Control_Desk_Scheme.jpg","scheme":true,"title":"IBM Control Desk","vendorVerified":0,"rating":"2.40","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":223,"alias":"ibm-control-desk","companyTitle":"IBM","companyTypes":["supplier","vendor"],"companyId":177,"companyAlias":"ibm","description":"Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.\r\nChoose the delivery model: on premise or SaaS - Cloud (software as a service). Then seamlessly change the delivery model as your business needs evolve.\r\n\r\nService request management\r\nPrioritizes incident response based on business service impact.\r\nSpeeds problem resolution with a searchable solutions knowledge base and embedded remote diagnostics. Agents can remotely take over workstations and chat with users for faster request fulfillment.\r\nProvides ticket templates and pre-populates work order fields with service request information through integration with telephony software from Genesys and Cisco.\r\nAutomatically classifies tickets based on keywords and detail fields. It can synchronize tickets through bi-directional integration with BMC Remedy and HP Service Center.\r\nProcesses emails into inbound service requests. Service requests can be created, viewed and approved using Blackberry, Apple iOS and Android devices.\r\n\r\nA powerful interaction engine\r\nTooling includes full reconciliation of data loaded into the Configuration Management Database (CMDB).\r\nProvides the Configuration Management Database with complete reconciliation, ITIL-based workflows for all processes, single calendar for scheduling changes for resource availability, blackout periods and change windows.\r\nAutomated impact analysis and “what if” engine enables a customer to prevent outages caused by changes.\r\nCompliance policy enforcement tracks and records changes throughout the organization. It manages the desired states of configuration items (CIs) applications and service configurations to help validate compliance.\r\nCreate responsive design and mobile-friendly emails.\r\n\r\nIT asset lifecycle management\r\nProvides a current, proactively managed authorized repository of assets. Tracks and controls hardware assets installations, moves, additions and changes. It also manages a complete view of software entitlements.\r\nIntegration with IBM Endpoint Manager provides an accurate inventory of deployed software. It automates license tracking to help meet compliance requirements. It reduces the time, cost and risk associated with compliance audits.\r\nGenerates asset reports to help identify inactive assets or redeploy underutilized assets.\r\nIntegration with several common purchasing solutions provides full lifecycle management of every IT asset - including the associated contracts.\r\nGuards against unnecessary reorder of licenses. When you retire an asset all associated software licenses are freed up. Asset tables reflect the data and make licenses available for reuse.\r\n\r\nService catalog\r\nPublishes a list of available services for users to search and order. Automates the fulfillment of service requests with runbook automation - minimizing manual intervention to deliver user requests.\r\nAssociates cost information can now be added to services. Users can understand how much services cost and manage their services consumption accordingly.\r\nSupports service entitlement - allowing service catalog entries based on a group or business unit.\r\nProvides service definition templates for common service items - saving time and reducing catalog development costs.\r\nProvides job plan templates - reducing the cost of creating work orders.\r\n\r\nSupport for service providers\r\nMultiple billing methods gives visibility into all of the costs of providing service support and service delivery. Customers gain transparency into their service usage.\r\nA repository for customer agreements enables entitlement checks. These checks ensure that customers are entitled to requested services and are correctly charged.\r\nResponse plans for requests automatically assign the appropriate person or response team to handle each request. Interactive, action-based workflows enable automated service delivery to help provide consistency.\r\nMulti-customer operations allow you to run multiple customers in one instance. It segregates customer data and helps reduce the cost of maintenance and upkeep.\r\nA versatile reporting engine generates reports, displays key performance indicators on dashboards and provides ad hoc query functionality. A query wizard allows users to define and schedule their own reports.","shortDescription":"IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.","type":"Software","isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"IBM Control Desk","keywords":"service, with, software, Provides, services, cost, requests, into","description":"Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.\rChoose","og:title":"IBM Control Desk","og:description":"Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.\rChoose","og:image":"https://old.b4r.io/fileadmin/user_upload/IBM_LOGO.png"},"eventUrl":"","translationId":464,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":329,"title":"Problem Management Software","alias":"problem-management-software","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/problem-management.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":["Reduce Costs","Enhance Staff Productivity","Ensure Security and Business Continuity","Improve Customer Service","Reduce Production Timelines","Support Decision Making","Ensure Compliance"],"implementations":[{"id":95,"title":"IBM Control Desk для розничной торговли нефтепродуктами","url":"https://old.b4r.io/vnedrenija/vnedrenie/ibm-control-desk-dlja-roznichnoi-torgovli-nefteproduktami/"}],"presenterCodeLng":"","productImplementations":[{"id":95,"title":"IBM Control Desk для розничной торговли нефтепродуктами","description":"ITSM - это методология менеджмента ИТ-сервисов, используемая профессиональными компаниями.\r\n\r\n“Концерн Галнафтогаз” необходимо было обновленное решение автоматизации ITSM-процессов. Имеющееся решение имело ряд ограничений: \r\nнеточность учета работ, которые выполняются сотрудниками и подрядчиками по выполнению услуг по контракту;\r\nкритично важные SLA сложно поддавались контролю ; \r\nне было возможности автоматизировать базовые ITIL процессы; \r\nуправление массовыми инцидентами автоматизировано в недостаточном порядке; \r\nнеобходимость личного кабинета пользователя для самообслуживания для пользователя и многое другое.\r\n\r\nКоличество пользователей корпоративной ИТ-службы: 6 000 и более.\r\nРешение: IBM SmartCloud Control Desk\r\nИнтегратор: “ИТ-Интегратор”.\r\nВремя реализации: 5 месяцев (от проекта до ввода в эксплуатацию) Декабрь 2015-Февраль 2016\r\n\r\nРеализацию проекта поделили на несколько спринтов, которые демонстрировали Концерну по завершению с новым функционалом, формированием списка требований и дополнений.\r\n\r\nИнтегрировались с существующими системами компании, в частности Active Directory, MS Exchange, SAP ERP, корпоративным порталом Sharepoint и с внешними информационными системами. \r\n\r\nДостигнутый результат:\r\nвозможность регистрации пользователями самостоятельно в личном кабинете;\r\nконтроль выполнения заявок, сроков их выполнения, work flow, ответственного сотрудника за исполнение заявки или группы сотрудников;\r\nвозможность постановки дополнительных вопросов,\r\nпроведение оценки качества реализации заявки и удовлетворенности клиентов;\r\nоптимально эффективный инструмент для аналитики;\r\nинтерактивный мониторинг процессов,\r\nотслеживание аномальных ситуаций.","alias":"ibm-control-desk-dlja-roznichnoi-torgovli-nefteproduktami","roi":0,"seo":{"title":"IBM Control Desk для розничной торговли нефтепродуктами","keywords":"выполнения, пользователя, Control, возможность, было, решение, Desk, проекта","description":"ITSM - это методология менеджмента ИТ-сервисов, используемая профессиональными компаниями.\r\r“Концерн Галнафтогаз” необходимо было обновленное решение","og:title":"IBM Control Desk для розничной торговли нефтепродуктами","og:description":"ITSM - это методология менеджмента ИТ-сервисов, используемая профессиональными компаниями.\r\r“Концерн Галнафтогаз” необходимо было обновленное решение"},"deal_info":"","user":{"id":308,"title":"Сoncern Galnaftogaz","logoURL":"https://old.b4r.io/uploads/roi/company/okko.png","alias":"koncern-galnaftogaz","address":"Mailing address 72 Heroiv UPA Str. L’viv, Ukraine, 79018 Registered address 1 Plastova Str. L’viv, Ukraine, 79056","roles":[],"description":""Сoncern Galnaftogaz"\r\n \r\nСoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and services thro","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":4,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"https://www.okko.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Сoncern Galnaftogaz","keywords":"Сoncern, Galnaftogaz, fuel, services, thro, retail, goods, consumer","description":""Сoncern Galnaftogaz"\r \rСoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and","og:title":"Сoncern Galnaftogaz","og:description":""Сoncern Galnaftogaz"\r \rСoncern Galnaftogaz is the leading Ukrainian company, basic activity of which is retail of fuel and consumer goods and","og:image":"https://old.b4r.io/uploads/roi/company/okko.png"},"eventUrl":""},"supplier":{"id":248,"title":"IT INTEGRATOR","logoURL":"https://old.b4r.io/uploads/roi/company/IT-Integrator_logo.png","alias":"it-integrator","address":"Киев, ул. Смоленская, 31-33, 3 корпус тел. (044) 538-00-69","roles":[],"description":"Ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. By focusing its activities on advanced technologies, the company offers its customers a wide range of products and services designed to increase efficiency. The company promotes the formation of IT literacy for the development of the Ukrainian economy.\r\n\r\n"IT-Integrator", focusing on the needs of customers, does not limit its target audience and provides services to both corporate segment, as well as representatives of small and medium-sized businesses, picking up with the best solution depending on the specific activity of the company.","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":185,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":6,"vendorImplementationsCount":1,"vendorPartnersCount":9,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://it-integrator.ua/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IT INTEGRATOR","keywords":"company, customers, focusing, services, wide, Ukrainian, range, segment","description":"Ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. By focusing its","og:title":"IT INTEGRATOR","og:description":"Ukrainian system integrator, has a wide product range and high competencies in the field of IT. The company was founded December 5, 2000. By focusing its","og:image":"https://old.b4r.io/uploads/roi/company/IT-Integrator_logo.png"},"eventUrl":""},"vendors":[{"id":177,"title":"IBM","logoURL":"https://old.b4r.io/uploads/roi/company/IBM_LOGO_01.png","alias":"ibm","address":"","roles":[],"description":"IBM manufactures and markets computer hardware, middleware and software and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.","companyTypes":[],"products":{},"vendoredProductsCount":38,"suppliedProductsCount":38,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":11,"vendorPartnersCount":0,"supplierPartnersCount":223,"b4r":0,"categories":{},"companyUrl":"www.ibm.com","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"IBM","keywords":"ranging, areas, from, mainframe, nanotechnology, computers, services, infrastructure","description":"IBM manufactures and markets computer hardware, middleware and software and offers infrastructure, hosting and consulting services in areas ranging from","og:title":"IBM","og:description":"IBM manufactures and markets computer hardware, middleware and software and offers infrastructure, hosting and consulting services in areas ranging from","og:image":"https://old.b4r.io/uploads/roi/company/IBM_LOGO_01.png"},"eventUrl":""}],"products":[],"countries":[],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{},"categories":[],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"","title":"-"}},"comments":[],"referencesCount":0}]}},"aliases":{},"links":{},"meta":{},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}