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Управление ИТ-услугами реализуется поставщиками ИТ-услуг путём использования оптимального сочетания людей, процессов и информационных технологий. Для содействия реализации подхода к управлению ИТ-услугами используется серия документов ITIL.\r\n\r\nВ отличие от более традиционного технологического подхода, ITSM рекомендует сосредоточиться на клиенте и его потребностях, на услугах, предоставляемых пользователю информационными технологиями, а не на самих технологиях. При этом процессная организация предоставления услуг и наличие заранее оговоренных в соглашениях об уровне услуг параметров эффективности (KPI) позволяет ИТ-отделам предоставлять качественные услуги, измерять и улучшать их качество.\r\n\r\nВажным моментом при изложении принципов ITSM является системность. 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В каждом разделе библиотеки приводятся ключевые факторы успеха внедрения того или иного процесса, практические рекомендации при этом превалируют над чисто теоретическими рассуждениями.\r\nИсточник: https://ru.wikipedia.org/wiki/ITSM","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/ITSM.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"Межсетево́й экра́н, сетево́й экра́н — это комплекс аппаратных и программных средств в компьютерной сети, осуществляющий контроль и фильтрацию проходящих через него сетевых пакетов в соответствии с заданными правилами.\r\n\r\nОсновной задачей сетевого экрана является защита сети или отдельных её узлов от несанкционированного доступа. Также сетевые экраны часто называют фильтрами, так как их основная задача — не пропускать (фильтровать) пакеты, не подходящие под критерии, определённые в конфигурации.\r\n\r\nНекоторые сетевые экраны также позволяют осуществлять трансляцию адресов — динамическую замену внутрисетевых (серых) адресов или портов на внешние, используемые за пределами локальной сети, что может обеспечивать дополнительную безопасность.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%9C%D0%B5%D0%B6%D1%81%D0%B5%D1%82%D0%B5%D0%B2%D0%BE%D0%B9_%D1%8D%D0%BA%D1%80%D0%B0%D0%BD","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/Firewall__2_.png"},{"id":542,"title":"UTM - Unified Threat Management Appliance","alias":"utm-unified-threat-management-appliance","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/firewall-hardware.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1508,"logoURL":"https://old.b4r.io/fileadmin/user_upload/F5_BIG-IP_DNS__ranee_Global_Traffic_Manager_-_GTM_.jpg","logo":true,"scheme":false,"title":"F5 BIG-IP DNS, BIG-IP Local Traffic Manager from SecureData","vendorVerified":0,"rating":"1.40","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":0,"alias":"f5-big-ip-dns-big-ip-local-traffic-manager-from-securedata","companyTitle":"SecureData","companyTypes":["supplier"],"companyId":2950,"companyAlias":"securedata","description":"BIG-IP DNS hyperscales up to 100 million responses per second (RPS) to manage rapid increases in DNS queries.\r\nWith a set of features that includes multicore scalability, DNS Express, and IP Anycast integration, BIG-IP DNS handles millions of DNS queries, protects your business from DDoS attacks, and ensures top application performance for users.\r\nBIG-IP DNS delivers a real-time, signed DNSSEC query response and DNS firewall services for attack protection and mitigates complex threats by blocking access to malicious domains.\r\nWorks with what you already have in place.\r\nBIG-IP DNS services integrate with DNS zone management solutions, increase DNS performance at the network edge, and mask the DNS back-end infrastructure.\r\nBIG-IP Local Traffic Manager (LTM) gives you a depth of understanding about your network’s application traffic and control over how it’s handled. It transforms the chaotic volume of network traffic into logically assembled streams of data, and then makes intelligent traffic management decisions, selecting the right destination based on server performance, security, and availability.","shortDescription":"BIG-IP DNS improves the performance and availability of your global applications.\r\nBIG-IP Local Traffic Manager (LTM) gives you a depth of understanding about your network’s application traffic","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":4,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"F5 BIG-IP DNS, BIG-IP Local Traffic Manager from SecureData","keywords":"BIG-IP, traffic, performance, queries, network, your, application, with","description":"BIG-IP DNS hyperscales up to 100 million responses per second (RPS) to manage rapid increases in DNS queries.\rWith a set of features that includes multicore","og:title":"F5 BIG-IP DNS, BIG-IP Local Traffic Manager from SecureData","og:description":"BIG-IP DNS hyperscales up to 100 million responses per second (RPS) to manage rapid increases in DNS queries.\rWith a set of features that includes multicore","og:image":"https://old.b4r.io/fileadmin/user_upload/F5_BIG-IP_DNS__ranee_Global_Traffic_Manager_-_GTM_.jpg"},"eventUrl":"","translationId":1508,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":457,"title":"DDoS Protection","alias":"ddos-protection","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/DDoS-Protection.png"},{"id":443,"title":"Application Delivery Controller (load balancer) - appliance","alias":"application-delivery-controller-load-balancer-appliance","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/application-delivery-load-balancer-appliance.png"},{"id":34,"title":"ITSM - IT Service Management","alias":"itsm-it-service-management","description":"ITSM (IT Service Management, управление ИТ-услугами) — подход к управлению и организации ИТ-услуг, направленный на удовлетворение потребностей бизнеса. Управление ИТ-услугами реализуется поставщиками ИТ-услуг путём использования оптимального сочетания людей, процессов и информационных технологий. Для содействия реализации подхода к управлению ИТ-услугами используется серия документов ITIL.\r\n\r\nВ отличие от более традиционного технологического подхода, ITSM рекомендует сосредоточиться на клиенте и его потребностях, на услугах, предоставляемых пользователю информационными технологиями, а не на самих технологиях. При этом процессная организация предоставления услуг и наличие заранее оговоренных в соглашениях об уровне услуг параметров эффективности (KPI) позволяет ИТ-отделам предоставлять качественные услуги, измерять и улучшать их качество.\r\n\r\nВажным моментом при изложении принципов ITSM является системность. При изложении каждого составного элемента ITSM (управление инцидентами, управление конфигурациями, управление безопасностью и т. д.) в обязательном порядке прослеживается его взаимосвязь и координация с остальными элементами (службами, процессами) и при этом даются необходимые практические рекомендации.\r\n\r\nITIL не является конкретным алгоритмом или руководством к действию, но она описывает передовой опыт (best practices) и предлагает рекомендации по организации процессного подхода и управления качеством предоставления услуг. Это позволяет оторваться от особенностей данного конкретного предприятия в данной конкретной отрасли. Вместе с тем, несмотря на определённую абстрактность, ITIL всячески нацелено на практическое использование. В каждом разделе библиотеки приводятся ключевые факторы успеха внедрения того или иного процесса, практические рекомендации при этом превалируют над чисто теоретическими рассуждениями.\r\nИсточник: https://ru.wikipedia.org/wiki/ITSM","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/ITSM.png"},{"id":42,"title":"UTM - Unified threat management","alias":"utm-unified-threat-management","description":"Межсетево́й экра́н, сетево́й экра́н — это комплекс аппаратных и программных средств в компьютерной сети, осуществляющий контроль и фильтрацию проходящих через него сетевых пакетов в соответствии с заданными правилами.\r\n\r\nОсновной задачей сетевого экрана является защита сети или отдельных её узлов от несанкционированного доступа. Также сетевые экраны часто называют фильтрами, так как их основная задача — не пропускать (фильтровать) пакеты, не подходящие под критерии, определённые в конфигурации.\r\n\r\nНекоторые сетевые экраны также позволяют осуществлять трансляцию адресов — динамическую замену внутрисетевых (серых) адресов или портов на внешние, используемые за пределами локальной сети, что может обеспечивать дополнительную безопасность.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%9C%D0%B5%D0%B6%D1%81%D0%B5%D1%82%D0%B5%D0%B2%D0%BE%D0%B9_%D1%8D%D0%BA%D1%80%D0%B0%D0%BD","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/Firewall__2_.png"},{"id":542,"title":"UTM - Unified Threat Management Appliance","alias":"utm-unified-threat-management-appliance","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/firewall-hardware.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":234,"logoURL":"https://old.b4r.io/fileadmin/user_upload/PineApp_Mail-SeCure.jpg","logo":true,"scheme":false,"title":"PineApp Mail SeCure","vendorVerified":0,"rating":"1.40","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":0,"alias":"pineapp-mail-secure","companyTitle":"Cybonet","companyTypes":["supplier","vendor"],"companyId":2085,"companyAlias":"cybonet","description":"<span style=\"font-weight: bold; \">Features</span>\r\n\r\nSecurity Perimeter PineApp ZDSTM.\r\n\r\nAnti-Spam.\r\n\r\nAntivirus.\r\n\r\nBackscatter Prevention.\r\n\r\nLoad Balancing.\r\n\r\nAnti-Spoofing.\r\n\r\nMail server (optional).\r\n\r\n\r\n\r\n<span style=\"font-weight: bold; \">Four series of </span><span style=\"font-weight: bold; \">Mail-SeCure</span><span style=\"font-weight: bold; \">:</span>\r\n\r\nMail-SeCure 1000: up to 50 mail users in your organization.\r\n\r\nMail-SeCure 2000 to 500 mail users.\r\n\r\nMail-SeCure 3000: up to 1500 mail users.\r\n\r\nMail-SeCure 5000: 10 000 email users.","shortDescription":"PineApp Mail-SeCure is an integrated hardware and software solution protects your organization from both targeted and non-targeted threats associated with e-mail.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":15,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"PineApp Mail SeCure","keywords":"Mail-SeCure, users, mail, PineApp, Mail, your, 2000, email","description":"Features\r\rSecurity Perimeter PineApp ZDSTM.\r\rAnti-Spam.\r\rAntivirus.\r\rBackscatter Prevention.\r\rLoad Balancing.\r\rAnti-Spoofing.\r\rMail server (optional).\r\r\r\rFour","og:title":"PineApp Mail SeCure","og:description":"Features\r\rSecurity Perimeter PineApp ZDSTM.\r\rAnti-Spam.\r\rAntivirus.\r\rBackscatter Prevention.\r\rLoad Balancing.\r\rAnti-Spoofing.\r\rMail server (optional).\r\r\r\rFour","og:image":"https://old.b4r.io/fileadmin/user_upload/PineApp_Mail-SeCure.jpg"},"eventUrl":"","translationId":235,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":443,"title":"Application Delivery Controller (load balancer) - appliance","alias":"application-delivery-controller-load-balancer-appliance","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/application-delivery-load-balancer-appliance.png"},{"id":556,"title":"Antispam - Appliance","alias":"antispam-appliance","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/antispam-hardware.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]},{"id":1581,"logoURL":"https://old.b4r.io/fileadmin/user_upload/IMPERVA_Incapsula.png","logo":true,"scheme":false,"title":"Imperva Incapsula","vendorVerified":0,"rating":"1.70","implementationsCount":1,"suppliersCount":0,"supplierPartnersCount":2,"alias":"imperva-incapsula","companyTitle":"Imperva","companyTypes":["vendor"],"companyId":207,"companyAlias":"imperva","description":"<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Incapsula can protect your organization against any DDoS threat.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">WEBSITE PROTECTION</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Always-on DDoS protection that automatically detects and mitigates attacks targeting websites and web applications.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Website Protection is an optional DDoS mitigation service that can be added to any Website Security subscription.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">INFRASTRUCTURE PROTECTION</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">On-demand or always-on protection against DDoS attacks that directly target your network infrastructure.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Infrastructure Protection can be used to defend entire subnets.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">NAME SERVER PROTECTION</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Always-on DDoS protection for your Name Server (NS) that protects DNS servers against network and application layer assaults.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Name Server Protection also accelerates DNS responses.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">ALL-INCLUSIVE DDOS PROTECTION</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Incapsula DDoS protection supports Unicast and Anycast technologies to power a many-to-many defense methodology. This automatically detects and mitigates attacks exploiting application and server vulnerabilities, hit-and-run events and large botnets.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">10-SECOND MITIGATION SLA</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">When DDoS strikes, it takes target services moments to go down and hours to recover. Incapsula is the only service to offer a SLA-backed guarantee to detect and block all attacks in under 10 seconds.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">HIGH-CAPACITY NETWORK</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Our high-capacity global network holds over (Terabits per second) of on-demand scrubbing capacity and can process 30 billion attack packets per second. Incapsula network has successfully defended clients against some of the largest attacks on record.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">ATTACK VISIBILITY</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Incapsula shows you attacks as they are happening and gives you actionable insight into Layer 7 attacks. Incapsula security dashboard lets you quickly analyze attacks and lets you adjust security policies on-the-fly to stop web application attacks.</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">BLOCK ANY TYPE OF DDOS ATTACK</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \">Incapsula proxies all web requests to block DDoS attacks from being relayed to client origin servers. Incapsula detects and mitigates any type of attack, including:</span>\r\n<span style=\"color: rgb(0, 0, 0); font-family: Verdana, sans-serif; font-size: 12px; \"><br /></span>\r\n<ul><li>TCP SYN+ACK</li><li>TCP FIN</li><li>TCP RESET</li><li>TCP ACK</li><li>TCP ACK+PSH</li><li>TCP Fragment</li><li>UDP</li><li>Slowloris</li><li>Spoofing</li><li>ICMP</li><li>IGMP</li><li>HTTP Flood</li><li>Brute Force</li><li>Connection Flood</li><li>DNS Flood</li><li>NXDomain</li><li>Mixed SYN + UDP or ICMP + UDP Flood</li><li>Ping of Death</li><li>Smurf</li><li>Reflected ICMP & UDP</li><li>As well as other attacks</li></ul>","shortDescription":"Incapsula is guaranteed to mitigate any DDoS attack in under 10 seconds, regardless of its size and without getting in the way of legitimate traffic. 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Помимо торговых сетей, бизнес-интересы группы компаний включают производство продуктов питания, банковский и ресторанный бизнес. С начала своего основания в далеком 1997 году Fozzy Group фокусируется на инновационном развитии бизнеса, создавая новые возможности для рынка и отрасли в целом.\r\nПредпосылки проекта\r\nКомпании национального масштаба важно поддерживать бизнес-процессы под постоянным контролем, а сделать это возможно только в случае безупречной работы информационных систем и приложений.\r\nПосле новости о прекращении выпуска балансировщика нагрузки Cisco ACE в Fozzy Group озаботились подбором нового решения. Практические испытания, проведенные партнером по вопросам внедрения ИТ, компанией "ИТ-Интегратор", подтвердили, что оптимальным и наиболее точно отвечающим запросам заказчика решением является система BIG-IP Local Traffic Manager (LTM) от компании F5 Networks.\r\nПолученные результаты\r\nГлавная задача LTM - полноценно управлять трафиком в цепочке «пользователь-сервер приложений», создавая достаточный уровень защиты и оптимизируя нагрузку на корпоративные хранилища. 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