{"global":{"lastError":{},"locale":"en","locales":{"data":[{"id":"de","name":"Deutsch"},{"id":"en","name":"English"}],"loading":false,"error":false},"currency":{"id":49,"name":"EUR"},"currencies":{"data":[{"id":49,"name":"EUR"},{"id":124,"name":"RUB"},{"id":153,"name":"UAH"},{"id":155,"name":"USD"}],"loading":false,"error":false},"translations":{"implementations":{"categories":{"en":"Categories","ru":"Категории","_type":"localeString"},"more":{"_type":"localeString","en":"Learn more","ru":"Узнать больше"},"sort-title-asc":{"_type":"localeString","en":"From A to Z","ru":"От А до Я"},"sort-title-desc":{"ru":"от Я до А","_type":"localeString","en":"From Z to A"},"sort-rating-asc":{"ru":"По возрастанию рейтинга","_type":"localeString","en":"Rating ascending"},"sort-rating-desc":{"ru":"По убыванию рейтинга","_type":"localeString","en":"Rating descending"},"sort-discount-asc":{"ru":"По возрастанию скидки","_type":"localeString","en":"Rebate ascending"},"sort-discount-desc":{"ru":"По убыванию скидки","_type":"localeString","en":"Rebate descending"},"user":{"en":"User","ru":"Пользователь","_type":"localeString"},"vendor":{"_type":"localeString","en":"Vendor","ru":"Производитель"},"supplier":{"ru":"Поставщик","_type":"localeString","en":"Supplier"},"status":{"_type":"localeString","en":"Status","ru":"Статус"},"product":{"ru":"Продукт","_type":"localeString","en":"Product"},"no-results":{"ru":"По вашему запросу ничего не найдено, попробуйте изменить запрос.","_type":"localeString","en":"No results found. We didn't find any results with the filter you selected."},"with-reference":{"ru":"С референсом","_type":"localeString","en":"With reference"},"items-found":{"ru":"Внедрений найдено","_type":"localeString","en":"Deployments found"},"canceled":{"ru":"Отменено","_type":"localeString","en":"Canceled"},"deal-canceled":{"en":"Deal canceled","ru":"Сделка отменена","_type":"localeString"},"deal-closed":{"_type":"localeString","en":"Deal closed","ru":"Сделка закрыта"},"deal-in-progress":{"_type":"localeString","en":"Deal in progress","ru":"Сделка в процессе"},"deal-is-planned":{"en":"Deal is planned","ru":"Сделка планируется","_type":"localeString"},"finished":{"_type":"localeString","en":"Finished","ru":"Завершено"},"in-process":{"ru":"Ведется","_type":"localeString","en":"In Process"},"planned":{"en":"Planned","ru":"Планируется","_type":"localeString"},"proof-of-concept":{"en":"Proof of concept","ru":"Пилотный проект","_type":"localeString"},"stopped":{"_type":"localeString","en":"Stopped","ru":"Остановлено"},"date":{"_type":"localeString","en":"Deployment date","ru":"Дата внедрения"},"roi":{"ru":"ROI","_type":"localeString","en":"ROI"},"implementations-fetching-error":{"_type":"localeString","en":"An error has occurred. Please reload the page.","ru":"Произошла ошибка. Перезагрузите пожалуйста страницу."}},"header":{"help":{"_type":"localeString","en":"Help","de":"Hilfe","ru":"Помощь"},"how":{"_type":"localeString","en":"How does it works","de":"Wie funktioniert es","ru":"Как это работает"},"login":{"de":"Einloggen","ru":"Вход","_type":"localeString","en":"Log in"},"logout":{"_type":"localeString","en":"Sign out","ru":"Выйти"},"faq":{"de":"FAQ","ru":"FAQ","_type":"localeString","en":"FAQ"},"references":{"en":"Requests","de":"References","ru":"Мои запросы","_type":"localeString"},"solutions":{"ru":"Возможности","_type":"localeString","en":"Solutions"},"find-it-product":{"ru":"Подбор и сравнение ИТ продукта","_type":"localeString","en":"Selection and comparison of IT product"},"autoconfigurator":{"en":" Price calculator","ru":"Калькулятор цены","_type":"localeString"},"comparison-matrix":{"ru":"Матрица сравнения","_type":"localeString","en":"Comparison Matrix"},"roi-calculators":{"ru":"ROI калькуляторы","_type":"localeString","en":"ROI calculators"},"b4r":{"_type":"localeString","en":"Bonus for reference","ru":"Бонус за референс"},"business-booster":{"ru":"Развитие бизнеса","_type":"localeString","en":"Business boosting"},"catalogs":{"ru":"Каталоги","_type":"localeString","en":"Catalogs"},"products":{"ru":"Продукты","_type":"localeString","en":"Products"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"categories":{"ru":"Категории","_type":"localeString","en":"Categories"},"for-suppliers":{"ru":"Поставщикам","_type":"localeString","en":"For suppliers"},"blog":{"ru":"Блог","_type":"localeString","en":"Blog"},"agreements":{"ru":"Сделки","_type":"localeString","en":"Deals"},"my-account":{"ru":"Мой кабинет","_type":"localeString","en":"My account"},"register":{"en":"Register","ru":"Зарегистрироваться","_type":"localeString"},"comparison-deletion":{"_type":"localeString","en":"Deletion","ru":"Удаление"},"comparison-confirm":{"en":"Are you sure you want to delete","ru":"Подтвердите удаление","_type":"localeString"},"search-placeholder":{"en":"Enter your search term","ru":"Введите поисковый запрос","_type":"localeString"},"my-profile":{"ru":"Мои данные","_type":"localeString","en":"My profile"},"about":{"en":"About Us","_type":"localeString"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4presenter":{"_type":"localeString","en":"Roi4Presenter"},"roi4webinar":{"_type":"localeString","en":"Roi4Webinar"},"sub_it_catalogs":{"_type":"localeString","en":"Find IT product"},"sub_b4reference":{"en":"Get reference from user","_type":"localeString"},"sub_roi4presenter":{"_type":"localeString","en":"Make online presentations"},"sub_roi4webinar":{"_type":"localeString","en":"Create an avatar for the event"},"catalogs_new":{"en":"Products","_type":"localeString"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"},"it_products":{"_type":"localeString","en":"Find and compare IT products"},"it_implementations":{"_type":"localeString","en":"Learn implementation reviews"},"it_companies":{"_type":"localeString","en":"Find vendor and company-supplier"},"it_categories":{"en":"Explore IT products by category","_type":"localeString"},"it_our_products":{"_type":"localeString","en":"Our Products"},"it_it_catalogs":{"_type":"localeString","en":"IT catalogs"}},"footer":{"copyright":{"en":"All rights reserved","de":"Alle rechte vorbehalten","ru":"Все права защищены","_type":"localeString"},"company":{"ru":"О компании","_type":"localeString","en":"My Company","de":"Über die Firma"},"about":{"de":"Über uns","ru":"О нас","_type":"localeString","en":"About us"},"infocenter":{"en":"Infocenter","de":"Infocenter","ru":"Инфоцентр","_type":"localeString"},"tariffs":{"_type":"localeString","en":"Subscriptions","de":"Tarife","ru":"Тарифы"},"contact":{"_type":"localeString","en":"Contact us","de":"Kontaktiere uns","ru":"Связаться с нами"},"marketplace":{"de":"Marketplace","ru":"Marketplace","_type":"localeString","en":"Marketplace"},"products":{"de":"Produkte","ru":"Продукты","_type":"localeString","en":"Products"},"compare":{"de":"Wähle und vergleiche","ru":"Подобрать и сравнить","_type":"localeString","en":"Pick and compare"},"calculate":{"de":"Kosten berechnen","ru":"Расчитать стоимость","_type":"localeString","en":"Calculate the cost"},"get_bonus":{"de":"Holen Sie sich einen Rabatt","ru":"Бонус за референс","_type":"localeString","en":"Bonus for reference"},"salestools":{"de":"Salestools","ru":"Salestools","_type":"localeString","en":"Salestools"},"automatization":{"en":"Settlement Automation","de":"Abwicklungsautomatisierung","ru":"Автоматизация расчетов","_type":"localeString"},"roi_calcs":{"de":"ROI-Rechner","ru":"ROI калькуляторы","_type":"localeString","en":"ROI calculators"},"matrix":{"de":"Vergleichsmatrix","ru":"Матрица сравнения","_type":"localeString","en":"Comparison matrix"},"b4r":{"en":"Rebate 4 Reference","de":"Rebate 4 Reference","ru":"Rebate 4 Reference","_type":"localeString"},"our_social":{"_type":"localeString","en":"Our social networks","de":"Unsere sozialen Netzwerke","ru":"Наши социальные сети"},"subscribe":{"_type":"localeString","en":"Subscribe to newsletter","de":"Melden Sie sich für den Newsletter an","ru":"Подпишитесь на рассылку"},"subscribe_info":{"_type":"localeString","en":"and be the first to know about promotions, new features and recent software reviews","ru":"и узнавайте первыми об акциях, новых возможностях и свежих обзорах софта"},"policy":{"en":"Privacy Policy","ru":"Политика конфиденциальности","_type":"localeString"},"user_agreement":{"ru":"Пользовательское соглашение ","_type":"localeString","en":"Agreement"},"solutions":{"ru":"Возможности","_type":"localeString","en":"Solutions"},"find":{"ru":"Подбор и сравнение ИТ продукта","_type":"localeString","en":"Selection and comparison of IT product"},"quote":{"en":"Price calculator","ru":"Калькулятор цены","_type":"localeString"},"boosting":{"_type":"localeString","en":"Business boosting","ru":"Развитие бизнеса"},"4vendors":{"_type":"localeString","en":"4 vendors","ru":"поставщикам"},"blog":{"_type":"localeString","en":"blog","ru":"блог"},"pay4content":{"en":"we pay for content","ru":"платим за контент","_type":"localeString"},"categories":{"ru":"категории","_type":"localeString","en":"categories"},"showForm":{"_type":"localeString","en":"Show form","ru":"Показать форму"},"subscribe__title":{"ru":"Раз в месяц мы отправляем дайджест актуальных новостей ИТ мира!","_type":"localeString","en":"We send a digest of actual news from the IT world once in a month!"},"subscribe__email-label":{"en":"Email","ru":"Email","_type":"localeString"},"subscribe__name-label":{"en":"Name","ru":"Имя","_type":"localeString"},"subscribe__required-message":{"ru":"Это поле обязательное","_type":"localeString","en":"This field is required"},"subscribe__notify-label":{"ru":"Да, пожалуйста уведомляйте меня о новостях, событиях и предложениях","_type":"localeString","en":"Yes, please, notify me about news, events and propositions"},"subscribe__agree-label":{"_type":"localeString","en":"By subscribing to the newsletter, you agree to the %TERMS% and %POLICY% and agree to the use of cookies and the transfer of your personal data","ru":"Подписываясь на рассылку, вы соглашаетесь с %TERMS% и %POLICY% и даете согласие на использование файлов cookie и передачу своих персональных данных*"},"subscribe__submit-label":{"ru":"Подписаться","_type":"localeString","en":"Subscribe"},"subscribe__email-message":{"en":"Please, enter the valid email","ru":"Пожалуйста, введите корректный адрес электронной почты","_type":"localeString"},"subscribe__email-placeholder":{"ru":"username@gmail.com","_type":"localeString","en":"username@gmail.com"},"subscribe__name-placeholder":{"ru":"Имя Фамилия","_type":"localeString","en":"Last, first name"},"subscribe__success":{"en":"You are successfully subscribed! Check you mailbox.","ru":"Вы успешно подписаны на рассылку. Проверьте свой почтовый ящик.","_type":"localeString"},"subscribe__error":{"ru":"Не удалось оформить подписку. Пожалуйста, попробуйте позднее.","_type":"localeString","en":"Subscription is unsuccessful. Please, try again later."},"roi4presenter":{"ru":"roi4presenter","_type":"localeString","en":"Roi4Presenter","de":"roi4presenter"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4webinar":{"_type":"localeString","en":"Pitch Avatar"},"b4reference":{"_type":"localeString","en":"Bonus4Reference"}},"breadcrumbs":{"home":{"ru":"Главная","_type":"localeString","en":"Home"},"companies":{"_type":"localeString","en":"Companies","ru":"Компании"},"products":{"ru":"Продукты","_type":"localeString","en":"Products"},"implementations":{"_type":"localeString","en":"Deployments","ru":"Внедрения"},"login":{"ru":"Вход","_type":"localeString","en":"Login"},"registration":{"ru":"Регистрация","_type":"localeString","en":"Registration"},"b2b-platform":{"_type":"localeString","en":"B2B platform for IT buyers, vendors and suppliers","ru":"Портал для покупателей, поставщиков и производителей ИТ"}},"comment-form":{"title":{"_type":"localeString","en":"Leave comment","ru":"Оставить комментарий"},"firstname":{"_type":"localeString","en":"First name","ru":"Имя"},"lastname":{"_type":"localeString","en":"Last name","ru":"Фамилия"},"company":{"_type":"localeString","en":"Company name","ru":"Компания"},"position":{"en":"Position","ru":"Должность","_type":"localeString"},"actual-cost":{"ru":"Фактическая стоимость","_type":"localeString","en":"Actual cost"},"received-roi":{"ru":"Полученный ROI","_type":"localeString","en":"Received ROI"},"saving-type":{"_type":"localeString","en":"Saving type","ru":"Тип экономии"},"comment":{"ru":"Комментарий","_type":"localeString","en":"Comment"},"your-rate":{"ru":"Ваша оценка","_type":"localeString","en":"Your rate"},"i-agree":{"ru":"Я согласен","_type":"localeString","en":"I agree"},"terms-of-use":{"ru":"С пользовательским соглашением и политикой конфиденциальности","_type":"localeString","en":"With user agreement and privacy policy"},"send":{"ru":"Отправить","_type":"localeString","en":"Send"},"required-message":{"en":"{NAME} is required filed","ru":"{NAME} - это обязательное поле","_type":"localeString"}},"maintenance":{"title":{"_type":"localeString","en":"Site under maintenance","ru":"На сайте проводятся технические работы"},"message":{"ru":"Спасибо за ваше понимание","_type":"localeString","en":"Thank you for your understanding"}},"filters":{"from":{"ru":"от","_type":"localeString","en":"from"},"to":{"ru":"до","_type":"localeString","en":"to"},"filter-price-title":{"ru":"Фильтр по цене","_type":"localeString","en":"Filter by price"},"view-type-label":{"ru":"Вид","_type":"localeString","en":"View"},"sort-type-label":{"ru":"Сортировка","_type":"localeString","en":"Sorting"},"category":{"ru":"Категория","_type":"localeString","en":"Category"},"follow":{"ru":"Следить","_type":"localeString","en":"Follow"},"add-product":{"ru":"Добавить продукт","_type":"localeString","en":"Add Product"},"show-all":{"en":"Show all","ru":"Показать все","_type":"localeString"},"filter-toggle":{"ru":"Фильтр","_type":"localeString","en":"Filter"},"clear-button":{"ru":"Очистить","_type":"localeString","en":"Сlear"},"delivery-type-field":{"_type":"localeString","en":"Delivery type","ru":"Тип поставки"},"product-categories-field":{"_type":"localeString","en":"product categories","ru":"категориz продуктаhjle"},"providers-field":{"_type":"localeString","en":"Providers","ru":"Поставщик, производитель"},"business-tasks-field":{"ru":"Бизнес задачи","_type":"localeString","en":"Business tasks"},"problems-field":{"_type":"localeString","en":"Problems","ru":"Проблемы"},"with-discounts-checkbox":{"en":"With discounts","ru":"Со скидками","_type":"localeString"},"expert-price-checkbox":{"ru":"Конфигуратор","_type":"localeString","en":"Configurator"},"roi-calculator-checkbox":{"en":"ROI-calculator","ru":"ROI-калькулятор","_type":"localeString"},"apply-filter-button":{"ru":"Применить фильтр","_type":"localeString","en":"Apply filter"},"sorting-toggle":{"ru":"Сортировка","_type":"localeString","en":"Sorting"},"show-all-button":{"_type":"localeString","en":"Show all","ru":"Показать все"},"suggest-product-button":{"ru":"Предложить продукт","_type":"localeString","en":"Suggest product"},"with-projects-label":{"en":"With deployments","ru":"С внедрениями","_type":"localeString"},"bonus-4-reference":{"en":"Bonus 4 Reference","ru":"Бонус за референс","_type":"localeString"},"product-categories":{"en":"Product Categories","ru":"Категории продуктов","_type":"localeString"},"countries":{"ru":"Страны","_type":"localeString","en":"Countries"},"seller":{"en":"Seller","ru":"Продавец","_type":"localeString"},"vendors":{"ru":"Производители продуктов пользователя","_type":"localeString","en":"User products vendors"},"suppliers":{"ru":"Поставщики пользователя","_type":"localeString","en":"User suppliers"},"business-process":{"ru":"Проблемы","_type":"localeString","en":"Problems"},"business-objectives":{"en":"Business tasks","ru":"Бизнес задачи","_type":"localeString"},"branch":{"ru":"Отрасль","_type":"localeString","en":" Branch"},"users":{"ru":"Пользователи","_type":"localeString","en":"Users"},"status":{"ru":"Статус","_type":"localeString","en":"Status"},"info-source":{"ru":"Информационный ресурс","_type":"localeString","en":"Info source"},"with-reference-checkbox":{"ru":"С референсами","_type":"localeString","en":"With reference"},"show-deal-checkbox":{"_type":"localeString","en":"Show deal with noname","ru":"Показывать сделки с noname"},"roi-checkbox":{"en":"ROI","ru":"ROI","_type":"localeString"},"problems":{"ru":"Проблемы","_type":"localeString","en":"Problems"},"find":{"en":"Find","ru":"Выполнить поиск","_type":"localeString"},"deal-date":{"ru":"Дата","_type":"localeString","en":"Date"},"try-button":{"_type":"localeString","en":"Try AI (Beta)","ru":"Попробовать AI (Beta)"},"hide":{"ru":"Скрыть","_type":"localeString","en":"Hide"},"company-size":{"ru":"Размер компании","_type":"localeString","en":"Company size"},"add-company":{"_type":"localeString","en":"Add company","ru":"Добавить компанию"},"add-implementation":{"_type":"localeString","en":"Add deployment","ru":"Добавить внедрение"},"sort-title-asc":{"ru":"От А до Я","_type":"localeString","en":"From A to Z"},"sort-title-desc":{"ru":"От Я до А","_type":"localeString","en":"From Z to A"},"sellers-field":{"_type":"localeString","en":"Sellers","ru":"Поставщики, Производители"},"supply-types":{"en":"Supply type","ru":"Тип поставки","_type":"localeString"},"with-comments-checkbox":{"_type":"localeString","en":"With comments","ru":"С комментариями"},"supplier":{"en":"Supplier","ru":"Поставщик","_type":"localeString"},"vendor":{"_type":"localeString","en":"Vendor","ru":"Производитель"},"user":{"_type":"localeString","en":"User","ru":"Пользователь"},"company-type":{"ru":"Тип компании","_type":"localeString","en":"Company type"},"partners-field":{"en":"Partners","ru":" Партнеры","_type":"localeString"},"customers":{"ru":"Покупатели","_type":"localeString","en":"Customers"},"product-supplier":{"en":"Product supplier","ru":"Поставщик продукта","_type":"localeString"},"product-vendor":{"ru":"Производитель продукта","_type":"localeString","en":"Product vendor"},"implementation-date":{"ru":"Дата внедрения","_type":"localeString","en":"Deployment date"},"canceled":{"ru":"Отменено","_type":"localeString","en":"Canceled"},"deal-canceled":{"ru":"Сделка отменена","_type":"localeString","en":"Deal canceled"},"deal-closed":{"en":"Deal closed","ru":"Сделка закрыта","_type":"localeString"},"deal-in-progress":{"_type":"localeString","en":"Deal in progress","ru":"Сделка в процессе"},"deal-is-planned":{"_type":"localeString","en":"Deal is planned","ru":"Сделка планируется"},"finished":{"ru":"Завершено","_type":"localeString","en":"Finished"},"in-process":{"en":"In Process","ru":"Ведется","_type":"localeString"},"planned":{"ru":"Планируется","_type":"localeString","en":"Planned"},"proof-of-concept":{"ru":"Пилотный проект","_type":"localeString","en":"Proof of concept"},"stopped":{"_type":"localeString","en":"Stopped","ru":"Остановлено"},"competencies":{"ru":"Компетенции","_type":"localeString","en":"Competencies"}}},"translationsStatus":{"implementations":"success","filters":"success"},"sections":{"implementations-text-block":{"label":"catalog-implementations-text-block","body":{"_type":"localeBlock","en":[{"_key":"0e40f9075bd0","markDefs":[],"children":[{"marks":[],"text":"The ROI4CIO Deployment Catalog is a database of software, hardware, and IT service implementations. Find implementations by vendor, supplier, user, business tasks, problems, status, filter by the presence of ROI and reference.","_key":"0e40f9075bd00","_type":"span"}],"_type":"block","style":"normal"}],"ru":[{"_key":"1435aa042111","markDefs":[],"children":[{"_type":"span","marks":[],"text":"Каталог внедрений ROI4CIO - это база данных о внедрениях программного обеспечения, оборудования и ИТ-услуг. Находите внедрения по вендору, поставщику, пользователю, бизнес-задачам, проблемам, статусу, фильтруйте по наличию ROI и референса.","_key":"1435aa0421110"}],"_type":"block","style":"normal"}]}}},"sectionsStatus":{"implementations-text-block":"success"},"pageMetaData":{"implementations":{"title":{"ru":"ROI4CIO: Внедрения","_type":"localeString","en":"ROI4CIO: Implementations"},"meta":[{"name":"og:image","content":"https://roi4cio.com/fileadmin/templates/roi4cio/image/roi4cio-logobig.jpg"},{"content":"website","name":"og:type"}],"translatable_meta":[{"name":"og:title","translations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"}},{"name":"og:description","translations":{"_type":"localeString","en":"Implementations","ru":"Каталог внедрений различных видов программного обеспечения, ИТ проектов. Результаты внедрений ИТ, результаты, референсы, ROI"}},{"translations":{"ru":"Внедрения","_type":"localeString","en":"Implementations"},"name":"title"},{"translations":{"en":"Implementations description","ru":"Описание внедрений","_type":"localeString"},"name":"description"},{"name":"keywords","translations":{"en":"Implementations keywords","ru":"Внедрения ключевые слова","_type":"localeString"}}]}},"pageMetaDataStatus":{"implementations":"success"},"subscribeInProgress":false,"subscribeError":false},"auth":{"inProgress":false,"error":false,"checked":true,"initialized":false,"user":{},"role":null,"expires":null},"products":{"productsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{"voicenavigator-dlja-rzhd":{"id":182,"title":"VoiceNavigator для РЖД","description":"Контактный центр РЖД (Телеком Экспресс) в сутки принимает до 60000 вызовов – это один из самых нагруженных контактных центров в России. Анализ работы КЦ РЖД позволил выявить наиболее востребованные тематики обращений клиентов, которые было решено обрабатывать в автоматическом режиме.\r\n\r\nДля достижения более высокого уровня эффективности было принято решение использовать речевые технологии, так как применение в IVR-системе технологии DTMF не отвечало требованиям желаемого уровня автоматизации.\r\n\r\nРешение\r\n\r\nВ контактном центре РЖД было реализовано IVR-меню с голосовым управлением (call steering), которое позволяет распознавать тематику обращения клиента. В случае если информация может быть предоставлена в автоматическом режиме, абонент переводится в соответствующий сервис голосового самообслуживания.\r\n\r\nЕсли информацию невозможно предоставить в автоматическом режиме, то вызов переводится на оператора требуемой квалификации (skill group) с соответствующими комментариями (что спросил клиент) в АРМ оператора.\r\n\r\nСистема собирает необходимую справочную информацию в базе данных РЖД и зачитывает ее синтезированным голосом абоненту.\r\n\r\nРезультат\r\n\r\nОдин только сервис «Поезда дальнего следования» принимает и обрабатывает до 30000 вызовов в сутки (половина от всех вызовов в КЦ). IVR с голосовым управлением значительно разгрузил контактный центр РЖД, автоматизировав обработку типовых запросов, которые ранее было невозможно реализовать на основе нажатия клавиш в тоновом режиме (DTMF).\r\n\r\nОколо 75 операторов, ранее обслуживавших сервис расписания поездов, были переведены на другие проекты.","alias":"voicenavigator-dlja-rzhd","roi":0,"seo":{"title":"VoiceNavigator для РЖД","keywords":"было, режиме, автоматическом, вызовов, сервис, DTMF, технологии, которые","description":"Контактный центр РЖД (Телеком Экспресс) в сутки принимает до 60000 вызовов – это один из самых нагруженных контактных центров в России. Анализ работы КЦ РЖД","og:title":"VoiceNavigator для РЖД","og:description":"Контактный центр РЖД (Телеком Экспресс) в сутки принимает до 60000 вызовов – это один из самых нагруженных контактных центров в России. Анализ работы КЦ РЖД"},"deal_info":"","user":{"id":895,"title":"Российские железные дороги (РЖД)","logoURL":"https://old.b4r.io/uploads/roi/company/Rossiiskie_zheleznye_dorogi__RZHD_.png","alias":"rossiiskie-zheleznye-dorogi-rzhd","address":"","roles":[],"description":"Железнодорожный комплекс имеет особое стратегическое значение для России. Он является связующим звеном единой экономической системы, обеспечивает стабильную деятельность промышленных предприятий, своевременный подвоз жизненно важных грузов в самые отдаленные уголки страны, а также является самым доступным транспортом для миллионов граждан.\r\n\r\nОткрытое акционерное общество \"Российские железные дороги\" входит в мировую тройку лидеров железнодорожных компаний. Это определяют следующие факторы:\r\n\r\nогромные объемы грузовых и пассажирских перевозок;\r\nвысокие финансовые рейтинги;\r\nквалифицированные специалисты во всех областях железнодорожного транспорта;\r\nбольшая научно-техническая база;\r\nпроектные и строительные мощности;\r\nзначительный опыт международного сотрудничества.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":4,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://rzd.ru/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"Российские железные дороги (РЖД)","keywords":"является, Российские, железные, дороги, объемы, огромные, факторы, грузовых","description":"Железнодорожный комплекс имеет особое стратегическое значение для России. Он является связующим звеном единой экономической системы, обеспечивает стабильную","og:title":"Российские железные дороги (РЖД)","og:description":"Железнодорожный комплекс имеет особое стратегическое значение для России. Он является связующим звеном единой экономической системы, обеспечивает стабильную","og:image":"https://old.b4r.io/uploads/roi/company/Rossiiskie_zheleznye_dorogi__RZHD_.png"},"eventUrl":""},"supplier":{},"vendors":[{"id":3013,"title":"STC Group","logoURL":"https://old.b4r.io/uploads/roi/company/Centr_rechevykh_tekhnologii.png","alias":"centr-rechevykh-tekhnologii","address":"","roles":[],"description":"STC Group is the leading developer of voice and multimodal biometric systems, as well as solutions for audio and video recording, processing and analysis. With one of the largest R&D teams in the industry and more than 25 years of experience, STC Group is well known for solutions implemented by some of the largest international companies in banking, security, telecom and public sectors.\r\n\r\nThe strength of STC’s technology comes from the world-class R&D team that consists of over 150 specialists, including 30 PhDs. Such powerful R&D capability allows us to innovate, quickly respond to changes in the market needs and develop customized top-quality solutions in a timely manner.\r\n\r\nSTC’s global distribution network includes numerous resellers and partners worldwide. Our products are utilized in over 75 countries.\r\n\r\nSTC is ISO 9001:2015 certified.","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://speechpro.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"STC Group","keywords":"Group, solutions, largest, over, STC’s, well, changes, quickly","description":"STC Group is the leading developer of voice and multimodal biometric systems, as well as solutions for audio and video recording, processing and analysis. With","og:title":"STC Group","og:description":"STC Group is the leading developer of voice and multimodal biometric systems, as well as solutions for audio and video recording, processing and analysis. With","og:image":"https://old.b4r.io/uploads/roi/company/Centr_rechevykh_tekhnologii.png"},"eventUrl":""}],"products":[{"id":620,"logo":false,"scheme":false,"title":"VoiceNavigator","vendorVerified":0,"rating":"1.70","implementationsCount":2,"suppliersCount":0,"alias":"voicenavigator","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Зачем VoiceNavigator вашему контактному центру?</span>\r\n\r\nВнедрение VoiceNavigator в контактный центр позволяет создавать IVR системы c голосовым управлением, используя речевые технологии. Функциональные возможности и эффективность подобных IVR систем намного превышают устаревшие IVR-меню с тоновым нажатием клавиш (DTMF) и в большинстве случаев способны полностью заменить операторов вашего контактного центра.\r\n\r\n<span style=\"font-weight: bold;\">Внедрение VoiceNavigator позволит:</span>\r\n\r\n<ul><li>Существенно повысить уровень автоматизации контактного центра (КЦ)</li><li>Повысить пропускную способность КЦ без увеличения количества операторов</li><li>Снизить операционные затраты на содержание КЦ без потери качества обслуживания</li><li>Повысить качество обслуживания клиентов и их лояльность к компании</li><li>Высвободить операторов первой линии от обработки рутинных обращений клиентов</li></ul>\r\n","shortDescription":"VoiceNavigator – программное обеспечение для IVR систем контактных центров\r\nРаспознает русскую речь (переводит речь в текст)\r\nСинтезирует русскую речь (переводит текст в речь)","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"VoiceNavigator","keywords":"VoiceNavigator, контактного, клиентов, центра, операторов, Внедрение, способность, увеличения","description":"Зачем VoiceNavigator вашему контактному центру?\r\rВнедрение VoiceNavigator в контактный центр позволяет создавать IVR системы c голосовым управлением, используя","og:title":"VoiceNavigator","og:description":"Зачем VoiceNavigator вашему контактному центру?\r\rВнедрение VoiceNavigator в контактный центр позволяет создавать IVR системы c голосовым управлением, используя"},"eventUrl":"","translationId":2430,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/speech-recognition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"finished","statusLabel":"Finished","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":307,"title":"Enhance Competitive Ability"},{"id":262,"title":"Support Customers"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":179,"title":"Shortage of inhouse software developers"}]}},"categories":[{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/speech-recognition.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://www.speechpro.ru/upload/project/pdf/Case_RJD_VN.pdf","title":"Web-site of vendor"}},"comments":[],"referencesCount":0},"voicenavigator-dlja-telekommunikacionnogo-operatora":{"id":181,"title":"VoiceNavigator для телекоммуникационного оператора","description":"Компания «ЦРТ» провела комплексный аудит всей IVR-системы контактного центра МТС. По результатам аудита были выявлены сервисы и услуги, которые могут быть предоставлены клиентам в автоматическом режиме, а также разработаны предложения по повышению эффективности работы контактного центра.\r\n\r\nОбновленная IVR-система МТС будет построена с использованием технологий синтеза и распознавания русской речи.\r\n\r\nВ данный момент ЦРТ заканчивает разработку голосовых меню, готовых к промышленному внедрению.\r\n\r\nРеализуемые голосовые сервисы:\r\n\r\nПредоставление справочной информации о роуминге (стоимость, условия и т.д.) по произнесению названия страны.\r\nПредоставление справочной информации по тарифам и услугам «МТС» в соответствии с голосовыми запросами клиентов.\r\nВозможность совершения финансовых операций с помощью голосовых команд.","alias":"voicenavigator-dlja-telekommunikacionnogo-operatora","roi":0,"seo":{"title":"VoiceNavigator для телекоммуникационного оператора","keywords":"центра, голосовых, Предоставление, сервисы, контактного, справочной, информации, Реализуемые","description":"Компания «ЦРТ» провела комплексный аудит всей IVR-системы контактного центра МТС. По результатам аудита были выявлены сервисы и услуги, которые могут быть","og:title":"VoiceNavigator для телекоммуникационного оператора","og:description":"Компания «ЦРТ» провела комплексный аудит всей IVR-системы контактного центра МТС. По результатам аудита были выявлены сервисы и услуги, которые могут быть"},"deal_info":"","user":{"id":3014,"title":"MTS Russia","logoURL":"https://old.b4r.io/uploads/roi/company/MTS_01.png","alias":"mts-rossija","address":"","roles":[],"description":"Mobile TeleSystems PJSC (“MTS” - NYSE:MBT; MOEX:MTSS) is the leading telecommunications group in Russia, Central and Eastern Europe. We provide wireless Internet access and fixed voice, broadband and pay-TV to over 100 million customers who value high-quality of service at a competitive price. Our wireless and fixed-line networks deliver best-in-class speeds and coverage throughout Russia, Ukraine, Armenia, Turkmenistan and Belarus. To keep pace with evolving customer demand, we continue to grow through innovative products, investments in our market-leading retail platform, mobile payment services, e-commerce and IT solutions.\r\n\r\nMTS has been listed on the New York Stock Exchange since July 2000 and trades under the ticker MBT. The Company’s shares have been listed locally on the Moscow Exchange since November 2003 and trades under the symbol MTSS.\r\n\r\nThe free float of the Company’s shares is approximately 48.54%. MTS is 50.44% majority-owned by Sistema JSFC, the largest publicly-traded diversified holding company in Russia and the CIS.","companyTypes":[],"products":{},"vendoredProductsCount":0,"suppliedProductsCount":0,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":1,"supplierImplementationsCount":0,"vendorImplementationsCount":0,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://www.company.mts.ru/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"MTS Russia","keywords":"Russia, been, since, Exchange, wireless, under, shares, trades","description":"Mobile TeleSystems PJSC (“MTS” - NYSE:MBT; MOEX:MTSS) is the leading telecommunications group in Russia, Central and Eastern Europe. We provide wireless","og:title":"MTS Russia","og:description":"Mobile TeleSystems PJSC (“MTS” - NYSE:MBT; MOEX:MTSS) is the leading telecommunications group in Russia, Central and Eastern Europe. We provide wireless","og:image":"https://old.b4r.io/uploads/roi/company/MTS_01.png"},"eventUrl":""},"supplier":{},"vendors":[{"id":3013,"title":"STC Group","logoURL":"https://old.b4r.io/uploads/roi/company/Centr_rechevykh_tekhnologii.png","alias":"centr-rechevykh-tekhnologii","address":"","roles":[],"description":"STC Group is the leading developer of voice and multimodal biometric systems, as well as solutions for audio and video recording, processing and analysis. With one of the largest R&D teams in the industry and more than 25 years of experience, STC Group is well known for solutions implemented by some of the largest international companies in banking, security, telecom and public sectors.\r\n\r\nThe strength of STC’s technology comes from the world-class R&D team that consists of over 150 specialists, including 30 PhDs. Such powerful R&D capability allows us to innovate, quickly respond to changes in the market needs and develop customized top-quality solutions in a timely manner.\r\n\r\nSTC’s global distribution network includes numerous resellers and partners worldwide. Our products are utilized in over 75 countries.\r\n\r\nSTC is ISO 9001:2015 certified.","companyTypes":[],"products":{},"vendoredProductsCount":2,"suppliedProductsCount":2,"supplierImplementations":[],"vendorImplementations":[],"userImplementations":[],"userImplementationsCount":0,"supplierImplementationsCount":0,"vendorImplementationsCount":3,"vendorPartnersCount":0,"supplierPartnersCount":0,"b4r":0,"categories":{},"companyUrl":"http://speechpro.com/","countryCodes":[],"certifications":[],"isSeller":false,"isSupplier":false,"isVendor":false,"presenterCodeLng":"","seo":{"title":"STC Group","keywords":"Group, solutions, largest, over, STC’s, well, changes, quickly","description":"STC Group is the leading developer of voice and multimodal biometric systems, as well as solutions for audio and video recording, processing and analysis. With","og:title":"STC Group","og:description":"STC Group is the leading developer of voice and multimodal biometric systems, as well as solutions for audio and video recording, processing and analysis. With","og:image":"https://old.b4r.io/uploads/roi/company/Centr_rechevykh_tekhnologii.png"},"eventUrl":""}],"products":[{"id":620,"logo":false,"scheme":false,"title":"VoiceNavigator","vendorVerified":0,"rating":"1.70","implementationsCount":2,"suppliersCount":0,"alias":"voicenavigator","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Зачем VoiceNavigator вашему контактному центру?</span>\r\n\r\nВнедрение VoiceNavigator в контактный центр позволяет создавать IVR системы c голосовым управлением, используя речевые технологии. Функциональные возможности и эффективность подобных IVR систем намного превышают устаревшие IVR-меню с тоновым нажатием клавиш (DTMF) и в большинстве случаев способны полностью заменить операторов вашего контактного центра.\r\n\r\n<span style=\"font-weight: bold;\">Внедрение VoiceNavigator позволит:</span>\r\n\r\n<ul><li>Существенно повысить уровень автоматизации контактного центра (КЦ)</li><li>Повысить пропускную способность КЦ без увеличения количества операторов</li><li>Снизить операционные затраты на содержание КЦ без потери качества обслуживания</li><li>Повысить качество обслуживания клиентов и их лояльность к компании</li><li>Высвободить операторов первой линии от обработки рутинных обращений клиентов</li></ul>\r\n","shortDescription":"VoiceNavigator – программное обеспечение для IVR систем контактных центров\r\nРаспознает русскую речь (переводит речь в текст)\r\nСинтезирует русскую речь (переводит текст в речь)","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"VoiceNavigator","keywords":"VoiceNavigator, контактного, клиентов, центра, операторов, Внедрение, способность, увеличения","description":"Зачем VoiceNavigator вашему контактному центру?\r\rВнедрение VoiceNavigator в контактный центр позволяет создавать IVR системы c голосовым управлением, используя","og:title":"VoiceNavigator","og:description":"Зачем VoiceNavigator вашему контактному центру?\r\rВнедрение VoiceNavigator в контактный центр позволяет создавать IVR системы c голосовым управлением, используя"},"eventUrl":"","translationId":2430,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/speech-recognition.png"}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[]}],"countries":[{"id":180,"title":"Russia","name":"RUS"}],"startDate":"0000-00-00","endDate":"0000-00-00","dealDate":"0000-00-00","price":0,"status":"in_process","statusLabel":"In Process","isImplementation":true,"isAgreement":false,"confirmed":1,"implementationDetails":{"businessObjectives":{"id":14,"title":"Business objectives","translationKey":"businessObjectives","options":[{"id":4,"title":"Reduce Costs"},{"id":5,"title":"Enhance Staff Productivity"},{"id":6,"title":"Ensure Security and Business Continuity"},{"id":7,"title":"Improve Customer Service"},{"id":8,"title":"Reduce Production Timelines"},{"id":252,"title":"Increase Customer Base"},{"id":307,"title":"Enhance Competitive Ability"}]},"businessProcesses":{"id":11,"title":"Business process","translationKey":"businessProcesses","options":[{"id":179,"title":"Shortage of inhouse software developers"}]}},"categories":[{"id":752,"title":"Voice Recognition","alias":"voice-recognition","description":"","materialsDescription":"","iconURL":"https://old.b4r.io/fileadmin/user_upload/speech-recognition.png"}],"additionalInfo":{"budgetNotExceeded":"","functionallyTaskAssignment":"","projectWasPut":"","price":0,"source":{"url":"http://voicenavigator.ru/clients","title":"Web-site of vendor"}},"comments":[],"referencesCount":0}},"aliases":{"1":["voicenavigator-dlja-rzhd","voicenavigator-dlja-telekommunikacionnogo-operatora"]},"links":{"first":"http://b4r_be/api/implementations?page=1","last":"http://b4r_be/api/implementations?page=1","prev":null,"next":null},"meta":{"current_page":1,"from":1,"last_page":1,"path":"http://b4r_be/api/implementations","per_page":20,"to":2,"total":2},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{},"comparisonByTemplateId":{},"products":[],"selectedTemplateId":null},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}