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Четко выстроенная система обработки заявок позволяет оптимизировать сроки рассмотрения и принятия решения банком, а также экономит время наших клиентов и, тем самым, делает продукты и услуги банка доступными более широкому кругу жителей России».\r\n\r\nГригорий Бабаджанян, заместитель руководителя блока «Розничный бизнес» «Альфа-Банка»\r\n\r\nРешение\r\nДля решения поставленной задачи «Альфа-Банк» обратился к компании «Энвижн Груп». Специалистами была внедрена система потокового ввода данных и документов ABBYY FlexiCapture, которая пришла на смену ABBYY FormReader, ранее использовавшейся в «Альфа-Банке». 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Его гибкая настройка позволило формировать отчетность для оценки эффективности сотрудников, обрабатывающих заявки.\r\n\r\nРезультат\r\nВ результате внедрения ABBYY FlexiCapture значительно снижена нагрузка на персонал и вдвое ускорилась обработка заявок. Теперь ввод и анализ бумажных документов, подтверждающих заявку, производятся автоматически. В целом благодаря совершенствованию процесса кредитования обработкой документов занимаются на 30% меньше сотрудников, чем раньше. Такой показатель был, достигнут благодаря автоматической проверке комплектности предоставленных клиентами документов и исключении ручной обработки документов, не получивших предварительного одобрения.\r\n\r\nБлагодаря синхронизации работы системы кредитования, используемой в банке, и потокового ввода и обработки бумажных документов текущий статус и полная история каждой заявки на кредит доступны всему уполномоченному персоналу вне зависимости от отделения банка, в котором она была принята к рассмотрению. Операторы кредитного отдела, обрабатывающие и проверяющие документы, теперь ежедневно составляют отчеты. 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