{"global":{"lastError":{},"locale":"en","locales":{"data":[{"id":"de","name":"Deutsch"},{"id":"en","name":"English"}],"loading":false,"error":false},"currency":{"id":49,"name":"EUR"},"currencies":{"data":[{"id":49,"name":"EUR"},{"id":124,"name":"RUB"},{"id":153,"name":"UAH"},{"id":155,"name":"USD"}],"loading":false,"error":false},"translations":{"comparison":{"compare":{"ru":"Сравнить","_type":"localeString","en":"Compare"},"characteristics":{"ru":"Характеристики","_type":"localeString","en":"Characteristics"},"additional_template":{"ru":"Дополнительные характеристики","_type":"localeString","en":"Additional characteristics"},"nothing_to_show":{"en":"No data to compare","ru":"Нет данных для отображения","_type":"localeString"}},"header":{"help":{"de":"Hilfe","ru":"Помощь","_type":"localeString","en":"Help"},"how":{"_type":"localeString","en":"How does it works","de":"Wie funktioniert es","ru":"Как это работает"},"login":{"_type":"localeString","en":"Log in","de":"Einloggen","ru":"Вход"},"logout":{"ru":"Выйти","_type":"localeString","en":"logout"},"faq":{"_type":"localeString","en":"FAQ","de":"FAQ","ru":"FAQ"},"references":{"de":"References","ru":"Мои запросы","_type":"localeString","en":"Requests"},"solutions":{"_type":"localeString","en":"Solutions","ru":"Возможности"},"find-it-product":{"en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта","_type":"localeString"},"autoconfigurator":{"ru":"Калькулятор цены","_type":"localeString","en":" Price calculator"},"comparison-matrix":{"ru":"Матрица сравнения","_type":"localeString","en":"Comparison Matrix"},"roi-calculators":{"ru":"ROI калькуляторы","_type":"localeString","en":"ROI calculators"},"b4r":{"_type":"localeString","en":"Bonus for reference","ru":"Бонус за референс"},"business-booster":{"en":"Business boosting","ru":"Развитие бизнеса","_type":"localeString"},"catalogs":{"en":"Catalogs","ru":"Каталоги","_type":"localeString"},"products":{"ru":"Продукты","_type":"localeString","en":"Products"},"implementations":{"ru":"Внедрения","_type":"localeString","en":"Deployments"},"companies":{"ru":"Компании","_type":"localeString","en":"Companies"},"categories":{"ru":"Категории","_type":"localeString","en":"Categories"},"for-suppliers":{"ru":"Поставщикам","_type":"localeString","en":"For suppliers"},"blog":{"en":"Blog","ru":"Блог","_type":"localeString"},"agreements":{"ru":"Сделки","_type":"localeString","en":"Deals"},"my-account":{"_type":"localeString","en":"My account","ru":"Мой кабинет"},"register":{"_type":"localeString","en":"Register","ru":"Зарегистрироваться"},"comparison-deletion":{"ru":"Удаление","_type":"localeString","en":"Deletion"},"comparison-confirm":{"en":"Are you sure you want to delete","ru":"Подтвердите удаление","_type":"localeString"},"search-placeholder":{"ru":"Введите поисковый запрос","_type":"localeString","en":"Enter your search term"},"my-profile":{"_type":"localeString","en":"My Profile","ru":"Мои Данные"},"about":{"en":"About Us","_type":"localeString"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4presenter":{"_type":"localeString","en":"Roi4Presenter"},"roi4webinar":{"_type":"localeString","en":"Roi4Webinar"},"sub_it_catalogs":{"en":"Find IT product","_type":"localeString"},"sub_b4reference":{"_type":"localeString","en":"Get reference from user"},"sub_roi4presenter":{"en":"Make online presentations","_type":"localeString"},"sub_roi4webinar":{"en":"Create an avatar for the event","_type":"localeString"},"catalogs_new":{"_type":"localeString","en":"Products"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"},"it_products":{"_type":"localeString","en":"Find and compare IT products"},"it_implementations":{"_type":"localeString","en":"Learn implementation reviews"},"it_companies":{"_type":"localeString","en":"Find vendor and company-supplier"},"it_categories":{"_type":"localeString","en":"Calculate ROI and price"},"it_our_products":{"_type":"localeString","en":"Our Products"},"it_it_catalogs":{"_type":"localeString","en":"IT catalogs"}},"footer":{"copyright":{"_type":"localeString","en":"All rights reserved","de":"Alle rechte vorbehalten","ru":"Все права защищены"},"company":{"de":"Über die Firma","ru":"О компании","_type":"localeString","en":"My Company"},"about":{"ru":"О нас","_type":"localeString","en":"About us","de":"Über uns"},"infocenter":{"_type":"localeString","en":"Infocenter","de":"Infocenter","ru":"Инфоцентр"},"tariffs":{"en":"Subscriptions","de":"Tarife","ru":"Тарифы","_type":"localeString"},"contact":{"_type":"localeString","en":"Contact us","de":"Kontaktiere uns","ru":"Связаться с нами"},"marketplace":{"de":"Marketplace","ru":"Marketplace","_type":"localeString","en":"Marketplace"},"products":{"de":"Produkte","ru":"Продукты","_type":"localeString","en":"Products"},"compare":{"ru":"Подобрать и сравнить","_type":"localeString","en":"Pick and compare","de":"Wähle und vergleiche"},"calculate":{"de":"Kosten berechnen","ru":"Расчитать стоимость","_type":"localeString","en":"Calculate the cost"},"get_bonus":{"en":"Bonus for reference","de":"Holen Sie sich einen Rabatt","ru":"Бонус за референс","_type":"localeString"},"salestools":{"ru":"Salestools","_type":"localeString","en":"Salestools","de":"Salestools"},"automatization":{"en":"Settlement Automation","de":"Abwicklungsautomatisierung","ru":"Автоматизация расчетов","_type":"localeString"},"roi_calcs":{"de":"ROI-Rechner","ru":"ROI калькуляторы","_type":"localeString","en":"ROI calculators"},"matrix":{"en":"Comparison matrix","de":"Vergleichsmatrix","ru":"Матрица сравнения","_type":"localeString"},"b4r":{"de":"Rebate 4 Reference","ru":"Rebate 4 Reference","_type":"localeString","en":"Rebate 4 Reference"},"our_social":{"ru":"Наши социальные сети","_type":"localeString","en":"Our social networks","de":"Unsere sozialen Netzwerke"},"subscribe":{"de":"Melden Sie sich für den Newsletter an","ru":"Подпишитесь на рассылку","_type":"localeString","en":"Subscribe to newsletter"},"subscribe_info":{"_type":"localeString","en":"and be the first to know about promotions, new features and recent software reviews","ru":"и узнавайте первыми об акциях, новых возможностях и свежих обзорах софта"},"policy":{"ru":"Политика конфиденциальности","_type":"localeString","en":"Privacy Policy"},"user_agreement":{"_type":"localeString","en":"Agreement","ru":"Пользовательское соглашение "},"solutions":{"ru":"Возможности","_type":"localeString","en":"Solutions"},"find":{"_type":"localeString","en":"Selection and comparison of IT product","ru":"Подбор и сравнение ИТ продукта"},"quote":{"en":"Price calculator","ru":"Калькулятор цены","_type":"localeString"},"boosting":{"_type":"localeString","en":"Business boosting","ru":"Развитие бизнеса"},"4vendors":{"en":"4 vendors","ru":"поставщикам","_type":"localeString"},"blog":{"ru":"блог","_type":"localeString","en":"blog"},"pay4content":{"en":"we pay for content","ru":"платим за контент","_type":"localeString"},"categories":{"en":"categories","ru":"категории","_type":"localeString"},"showForm":{"_type":"localeString","en":"Show form","ru":"Показать форму"},"subscribe__title":{"_type":"localeString","en":"We send a digest of actual news from the IT world once in a month!","ru":"Раз в месяц мы отправляем дайджест актуальных новостей ИТ мира!"},"subscribe__email-label":{"en":"Email","ru":"Email","_type":"localeString"},"subscribe__name-label":{"ru":"Имя","_type":"localeString","en":"Name"},"subscribe__required-message":{"_type":"localeString","en":"This field is required","ru":"Это поле обязательное"},"subscribe__notify-label":{"en":"Yes, please, notify me about news, events and propositions","ru":"Да, пожалуйста уведомляйте меня о новостях, событиях и предложениях","_type":"localeString"},"subscribe__agree-label":{"_type":"localeString","en":"By subscribing to the newsletter, you agree to the %TERMS% and %POLICY% and agree to the use of cookies and the transfer of your personal data","ru":"Подписываясь на рассылку, вы соглашаетесь с %TERMS% и %POLICY% и даете согласие на использование файлов cookie и передачу своих персональных данных*"},"subscribe__submit-label":{"ru":"Подписаться","_type":"localeString","en":"Subscribe"},"subscribe__email-message":{"ru":"Пожалуйста, введите корректный адрес электронной почты","_type":"localeString","en":"Please, enter the valid email"},"subscribe__email-placeholder":{"en":"username@gmail.com","ru":"username@gmail.com","_type":"localeString"},"subscribe__name-placeholder":{"ru":"Имя Фамилия","_type":"localeString","en":"Last, first name"},"subscribe__success":{"_type":"localeString","en":"You are successfully subscribed! Check you mailbox.","ru":"Вы успешно подписаны на рассылку. Проверьте свой почтовый ящик."},"subscribe__error":{"ru":"Не удалось оформить подписку. Пожалуйста, попробуйте позднее.","_type":"localeString","en":"Subscription is unsuccessful. Please, try again later."},"roi4presenter":{"de":"roi4presenter","ru":"roi4presenter","_type":"localeString","en":"Roi4Presenter"},"it_catalogs":{"_type":"localeString","en":"IT catalogs"},"roi4webinar":{"en":"Pitch Avatar","_type":"localeString"},"b4reference":{"en":"Bonus4Reference","_type":"localeString"}},"breadcrumbs":{"home":{"en":"Home","ru":"Главная","_type":"localeString"},"companies":{"en":"Companies","ru":"Компании","_type":"localeString"},"products":{"ru":"Продукты","_type":"localeString","en":"Products"},"implementations":{"_type":"localeString","en":"Deployments","ru":"Внедрения"},"login":{"_type":"localeString","en":"Login","ru":"Вход"},"registration":{"_type":"localeString","en":"Registration","ru":"Регистрация"},"b2b-platform":{"ru":"Портал для покупателей, поставщиков и производителей ИТ","_type":"localeString","en":"B2B platform for IT buyers, vendors and suppliers"}},"comment-form":{"title":{"en":"Leave comment","ru":"Оставить комментарий","_type":"localeString"},"firstname":{"ru":"Имя","_type":"localeString","en":"First name"},"lastname":{"en":"Last name","ru":"Фамилия","_type":"localeString"},"company":{"_type":"localeString","en":"Company name","ru":"Компания"},"position":{"ru":"Должность","_type":"localeString","en":"Position"},"actual-cost":{"ru":"Фактическая стоимость","_type":"localeString","en":"Actual cost"},"received-roi":{"_type":"localeString","en":"Received ROI","ru":"Полученный ROI"},"saving-type":{"ru":"Тип экономии","_type":"localeString","en":"Saving type"},"comment":{"ru":"Комментарий","_type":"localeString","en":"Comment"},"your-rate":{"_type":"localeString","en":"Your rate","ru":"Ваша оценка"},"i-agree":{"ru":"Я согласен","_type":"localeString","en":"I agree"},"terms-of-use":{"ru":"С пользовательским соглашением и политикой конфиденциальности","_type":"localeString","en":"With user agreement and privacy policy"},"send":{"en":"Send","ru":"Отправить","_type":"localeString"},"required-message":{"ru":"{NAME} - это обязательное поле","_type":"localeString","en":"{NAME} is required filed"}},"maintenance":{"title":{"ru":"На сайте проводятся технические работы","_type":"localeString","en":"Site under maintenance"},"message":{"ru":"Спасибо за ваше понимание","_type":"localeString","en":"Thank you for your understanding"}}},"translationsStatus":{"comparison":"success"},"sections":{},"sectionsStatus":{},"pageMetaData":{"comparison":{"title":{"en":"Compare products","ru":"Сравнить продукты","_type":"localeString"}}},"pageMetaDataStatus":{"comparison":"success"},"subscribeInProgress":false,"subscribeError":false},"auth":{"inProgress":false,"error":false,"checked":true,"initialized":false,"user":{},"role":null,"expires":null},"products":{"productsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null,"useProductLoading":false,"sellProductLoading":false,"templatesById":{},"comparisonByTemplateId":{}},"filters":{"filterCriterias":{"loading":false,"error":null,"data":{"price":{"min":0,"max":6000},"users":{"loading":false,"error":null,"ids":[],"values":{}},"suppliers":{"loading":false,"error":null,"ids":[],"values":{}},"vendors":{"loading":false,"error":null,"ids":[],"values":{}},"roles":{"id":200,"title":"Roles","values":{"1":{"id":1,"title":"User","translationKey":"user"},"2":{"id":2,"title":"Supplier","translationKey":"supplier"},"3":{"id":3,"title":"Vendor","translationKey":"vendor"}}},"categories":{"flat":[],"tree":[]},"countries":{"loading":false,"error":null,"ids":[],"values":{}}}},"showAIFilter":false},"companies":{"companiesByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"implementations":{"implementationsByAlias":{},"aliases":{},"links":{},"meta":{},"loading":false,"error":null},"agreements":{"agreementById":{},"ids":{},"links":{},"meta":{},"loading":false,"error":null},"comparison":{"loading":false,"error":false,"templatesById":{"3":{"id":3,"title":"CRM","characteristics":[{"id":3,"title":"CRM Type","required":0,"type":"multiselect"},{"id":5,"title":"Functionality","required":0,"type":"multiselect"},{"id":7,"title":"Application Type","required":0,"type":"multiselect"},{"id":13,"title":"System customization","required":0,"type":"binary"},{"id":37,"title":"Security and administration","required":0,"type":"binary"},{"id":9,"title":"Customer base","required":0,"type":"binary"},{"id":17,"title":"Customers document flow","required":0,"type":"binary"},{"id":35,"title":"Omnicanal communications","required":0,"type":"multiselect"},{"id":11,"title":"Business Process Management","required":0,"type":"binary"},{"id":15,"title":"Tasks, timetable, instructions","required":0,"type":"binary"},{"id":33,"title":"Importing and synchronizing data","required":0,"type":"binary"},{"id":19,"title":"Integration with Microsoft Office 365","required":0,"type":"multiselect"},{"id":27,"title":"Integration with DBMS","required":0,"type":"multiselect"},{"id":41,"title":"Site event and lead source analysis","required":0,"type":"binary"},{"id":21,"title":"Budget","required":0,"type":"binary"},{"id":23,"title":"Reports","required":0,"type":"binary"},{"id":25,"title":"Projects","required":0,"type":"binary"},{"id":29,"title":"Free trial","required":0,"type":"int"},{"id":39,"title":"Unique Features","required":0,"type":"string"},{"id":45,"title":"Gantt Chart","required":0,"type":"binary"},{"id":43,"title":"Integration with the site","required":0,"type":"multiselect"},{"id":47,"title":"Integration with e-mail","required":0,"type":"binary"},{"id":49,"title":"Data location","required":0,"type":"multiselect"}]},"26":{"id":26,"title":"IaaS - computing","characteristics":[{"id":369,"title":"Period of free use in months","required":0,"type":"float"},{"id":371,"title":"Free hours per month","required":0,"type":"float"},{"id":373,"title":"Possible number of simultaneously used instances","required":0,"type":"select"},{"id":347,"title":"Management via API interfaces","required":0,"type":"binary"},{"id":375,"title":"Root access","required":0,"type":"binary"},{"id":278,"title":"Operating system","required":1,"type":"multiselect"},{"id":377,"title":"Availability level (%)","required":0,"type":"float"},{"id":345,"title":"Management by console","required":0,"type":"binary"},{"id":379,"title":"Instance types","required":0,"type":"string"},{"id":381,"title":"Central processor (standard)","required":0,"type":"string"},{"id":383,"title":"Memory GB (standard)","required":0,"type":"float"},{"id":385,"title":"Storage (standard)","required":0,"type":"string"},{"id":387,"title":"Unique networking features (standard)","required":0,"type":"string"},{"id":389,"title":"System startup speed","required":0,"type":"string"},{"id":391,"title":"Payment options for instances","required":0,"type":"string"},{"id":393,"title":"Minimum number of cores per instance","required":0,"type":"int"},{"id":395,"title":"Maximum number of cores per instance","required":0,"type":"int"},{"id":397,"title":"Presence of GPU in instances","required":0,"type":"binary"},{"id":399,"title":"Ability to add video cards","required":0,"type":"binary"},{"id":401,"title":"The possibility of more accurate selection of computing services under customer's specification","required":0,"type":"binary"}]}},"comparisonByTemplateId":{},"products":[{"id":2244,"logoURL":"https://old.b4r.io/fileadmin/user_upload/9631386584_f8ab2bf216_b.jpg","logo":true,"scheme":false,"title":"0aбвг","vendorVerified":0,"rating":"3.20","implementationsCount":5,"suppliersCount":0,"alias":"0abcd","companyTypes":[],"description":null,"shortDescription":null,"type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":1,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"0aбвг","keywords":"","description":"","og:title":"0aбвг","og:description":"","og:image":"https://old.b4r.io/fileadmin/user_upload/9631386584_f8ab2bf216_b.jpg"},"eventUrl":"https://calendly.com/anastasia-filatova19/product-consultation","translationId":2245,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":4920,"characteristicId":3,"templateId":3,"value":"Операционная"},"5":{"id":4922,"characteristicId":5,"templateId":3,"value":"N/A"},"7":{"id":4923,"characteristicId":7,"templateId":3,"value":"Web-интерфейс"},"9":{"id":4926,"characteristicId":9,"templateId":3,"value":true},"11":{"id":4929,"characteristicId":11,"templateId":3,"value":true},"13":{"id":4924,"characteristicId":13,"templateId":3,"value":true},"15":{"id":4930,"characteristicId":15,"templateId":3,"value":true},"17":{"id":4927,"characteristicId":17,"templateId":3,"value":true},"19":{"id":4934,"characteristicId":19,"templateId":3,"value":"Microsoft Word, Microsoft Excel, Microsoft Outlook"},"21":{"id":4938,"characteristicId":21,"templateId":3,"value":true},"23":{"id":4939,"characteristicId":23,"templateId":3,"value":true},"25":{"id":4940,"characteristicId":25,"templateId":3,"value":"N/A"},"27":{"id":4935,"characteristicId":27,"templateId":3,"value":"N/A"},"29":{"id":4941,"characteristicId":29,"templateId":3,"value":"N/A"},"33":{"id":4932,"characteristicId":33,"templateId":3,"value":true},"35":{"id":4928,"characteristicId":35,"templateId":3,"value":"IP-телефония, Чат"},"37":{"id":4925,"characteristicId":37,"templateId":3,"value":true},"39":{"id":4942,"characteristicId":39,"templateId":3,"value":"N/A"},"41":{"id":4937,"characteristicId":41,"templateId":3,"value":"N/A"},"43":{"id":4936,"characteristicId":43,"templateId":3,"value":"N/A"},"45":{"id":4931,"characteristicId":45,"templateId":3,"value":"N/A"},"47":{"id":4933,"characteristicId":47,"templateId":3,"value":"N/A"},"49":{"id":4921,"characteristicId":49,"templateId":3,"value":"Локальное, Облако, Подписка"}}}},{"id":2192,"logoURL":"https://old.b4r.io/fileadmin/content/A-Scout-Is-Helpful_web-650x919_01.jpg","logo":true,"scheme":false,"title":"2й","vendorVerified":0,"rating":"1.40","implementationsCount":0,"suppliersCount":0,"alias":"2i","companyTypes":[],"description":null,"shortDescription":null,"type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":10,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"2й","keywords":"","description":"","og:title":"2й","og:description":"","og:image":"https://old.b4r.io/fileadmin/content/A-Scout-Is-Helpful_web-650x919_01.jpg"},"eventUrl":"","translationId":2192,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":4943,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":4945,"characteristicId":5,"templateId":3,"value":"Sales Management"},"7":{"id":4946,"characteristicId":7,"templateId":3,"value":"Web-interface"},"9":{"id":4949,"characteristicId":9,"templateId":3,"value":true},"11":{"id":4952,"characteristicId":11,"templateId":3,"value":true},"13":{"id":4947,"characteristicId":13,"templateId":3,"value":"N/A"},"15":{"id":4953,"characteristicId":15,"templateId":3,"value":true},"17":{"id":4950,"characteristicId":17,"templateId":3,"value":"N/A"},"19":{"id":4957,"characteristicId":19,"templateId":3,"value":"Microsoft Word, Microsoft Excel, Microsoft Outlook"},"21":{"id":4961,"characteristicId":21,"templateId":3,"value":true},"23":{"id":4962,"characteristicId":23,"templateId":3,"value":true},"25":{"id":4963,"characteristicId":25,"templateId":3,"value":true},"27":{"id":4958,"characteristicId":27,"templateId":3,"value":"N/A"},"29":{"id":4964,"characteristicId":29,"templateId":3,"value":"N/A"},"33":{"id":4955,"characteristicId":33,"templateId":3,"value":true},"35":{"id":4951,"characteristicId":35,"templateId":3,"value":"N/A"},"37":{"id":4948,"characteristicId":37,"templateId":3,"value":"N/A"},"39":{"id":4965,"characteristicId":39,"templateId":3,"value":"N/A"},"41":{"id":4960,"characteristicId":41,"templateId":3,"value":"N/A"},"43":{"id":4959,"characteristicId":43,"templateId":3,"value":"N/A"},"45":{"id":4954,"characteristicId":45,"templateId":3,"value":"N/A"},"47":{"id":4956,"characteristicId":47,"templateId":3,"value":false},"49":{"id":4944,"characteristicId":49,"templateId":3,"value":"On-premise"}}}},{"id":800,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Absalon_CRM.jpg","logo":true,"scheme":false,"title":"Absalon CRM","vendorVerified":0,"rating":"1.80","implementationsCount":1,"suppliersCount":0,"alias":"absalon-crm","companyTypes":[],"description":"Absalon CRM Modules:\r\n<ol>\r\n<li>Marketing</li>\r\n<li>Sales</li>\r\n<li>Project Management</li>\r\n<li>Resource Planning</li>\r\n<li>Case Management</li>\r\n<li>Service Management</li>\r\n</ol>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">MARKETING</span> The marketing module in Microsoft Dynamics CRM is, together with Absalon CRM, covering marketing lists, customer categorization, account plans, event management and more. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Support and registration of marketing activities for reporting, follow up and management</li>\r\n<li>Marketing lists: Create dynamic marketing lists, that update subsequently, as well as static marketing lists. Full Outlook integration with mailing possibilities straight from the marketing lists.</li>\r\n<li>Create process support for your marketing activities, both simple and complex ones</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Categorization of customers based on needs of the organization and the area such as industry, sector or geography</li>\r\n<li>Event Management, gather all the information in one place. Contacts as event participants and their status at the event, check list for the event, document management through SharePoint</li>\r\n<li>Training Management with courses and participants, reuse data you previously created</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Microsoft add-on products for marketing</span>\r\n<ul>\r\n<li>With Microsoft Social Listening you have the possibility to capture activities on social media, arrange searches based on key words and visualize in nice dashboards with graphs and lists</li>\r\n<li>Dynamics Marketing gives you the possibility to take care of digital marketing, like newsletters and leads generation, with automation if you like</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">User experience</span>\r\n<ul>\r\n<li>Full integration with Outlook contacts and activities</li>\r\n<li>Good follow-up possibilities with graphs and views</li>\r\n<li>Consistently easy to use interface</li>\r\n</ul>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">SALES</span> Absalon add-on extends the sales module developed from the already well-defined sales support that comes with Microsoft Dynamics CRM. With Absalon add-on the updating of data goes even faster, and administration time is reduced. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Business Process Flow with guiding steps in order to complete the sales process</li>\r\n<li>Track meetings and emails to your sales activities</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Dynamic sales processes, helping you to follow the sales processes that apply to you</li>\r\n<li>Support for several simultaneous sales processes</li>\r\n<li>With Absalon add-on it’s easy to follow which customers you have contacted (and not contacted) for a certain period of time</li>\r\n<li>Customer Plans for targeted customer strategy on activity level with follow-up possibilities</li>\r\n<li>Opportunities to follow up recurring income over time</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">User experience</span>\r\n<ul>\r\n<li>Full integration with Outlook contacts and activities</li>\r\n<li>Good follow-up possibilities with graphs, views and dashboards</li>\r\n<li>Quick update of progressive sales processes</li>\r\n</ul>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">PROJECT MANAGEMENT</span> The module for project management in Absalon CRM gather all information at the one place, where everybody has access to the same material and receives the latest updates. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Integration with Outlook activities, track emails and other activities in your projects</li>\r\n<li>Integration to SharePoint for document management</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Start from one of your predefined project model</li>\r\n<li>Add project activities for each unique project</li>\r\n<li>With the ability to follow the people who are relevant to the project</li>\r\n<li>Spread the responsibility on project activities and project logs</li>\r\n<li>Time reporting on projects and/or project activities</li>\r\n<li>Do follow-up on the budget and hours towards activities and timesheets</li>\r\n<li>- Analyze and visualize through views, graphs and dashboards</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">User experience</span>\r\n<ul>\r\n<li>Access to the same information with the possibility of access control through security roles</li>\r\n<li>Connect to SharePoint for an integrated experience</li>\r\n<li>Visualize to illustrate the project's success or warning signs</li>\r\n<li>Simple time reporting</li>\r\n</ul>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">RESOURCE PLANNING</span> With Absalon resource planning, resources can be booked for projects in different plans. Statistics and data for the plans are clear and you can follow the progress of work. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Integration with Outlook activities, track emails and other activities in your projects</li>\r\n<li>Integration to SharePoint for document management</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Support for multiple simultaneous resource plans with the same or different resource members</li>\r\n<li>Save time by copying a resource allocation over time</li>\r\n<li>Duplicate resource allocations for faster input</li>\r\n<li>Use the built-in graphs to follow allocations as tools to plan for the future and utilize resources maximum</li>\r\n<li>Resource allocation to projects and project activities</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">User experience</span>\r\n<ul>\r\n<li>The user interface is familiar from other parts of the CRM, instant buttons and custom components make your work easier and graphs provide an instantaneous updated picture of the resource plan.</li>\r\n</ul>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">CASE MANAGEMENT</span> Case management is a major part within CRM and Absalon add-on contains additional functionality which works well with existing Microsoft Dynamics CRM components. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Follow-up on contractual commitments for SLA</li>\r\n<li>Case registration with automatic update of entitlement terms, e.g. number of cases or hours, according to agreement</li>\r\n<li>Business Process Flow with guiding steps in order to complete the support process</li>\r\n<li>Cases automatically created based on in-coming email</li>\r\n<li>Support for case management through queues, and automatic routing of cases to queues</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Dynamic defined process for case management and follow-up. Here you can have one or more processes at the same time, to adapt the work for each unique case.</li>\r\n<li>Possibilities to do time reports on projects and/or cases</li>\r\n<li>Case management within projects</li>\r\n<li>Possibility to continuously follow up aggregated statuses of open cases through graphs, views and dashboards</li>\r\n<li>Possibility to build a knowledge database based on recurring problems</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">User experience</span>\r\n<ul>\r\n<li>Simple and easy to use web interface</li>\r\n<li>Clear responsibilities for users in the process</li>\r\n<li>Full integration with Outlook contacts and activities</li>\r\n<li>Good follow-up possibilities with graphs and views, for cases as well as users</li>\r\n<li>Possibilities for follow-up that suits your organization</li>\r\n</ul>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">SERVICE MANAGEMENT</span> Microsoft Dynamics CRM has built-in support for service, which Absalon add-on has expanded with support for service plans, installation, recurring and scheduled service cases. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities. <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Case management with SLA</li>\r\n<li>Microsoft Dynamics CRM has functionality for contract management that will help you get an overview of periods, rates and currencies etc</li>\r\n<li>Integration with Outlook activities</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on</span>\r\n<ul>\r\n<li>Installation management for the identification of existing installations such as machinery, equipment and products at your customers</li>\r\n<li>Add and follow the installation components</li>\r\n<li>Service Plans: add installations to a service plan and get control over when and where the services will be performed</li>\r\n<li>Work on the field, on- and offline, with Absalon Service app</li>\r\n<li>Follow up the maintenance work historically and onwards</li>\r\n<li>Register service cases within service plans, for installations and users</li>\r\n<li>Create service orders after completing the work, use it for billing purposes and sign in our mobile app solution</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Microsoft add-on products for Business Intelligence</span>\r\n<ul>\r\n<li>Use Microsoft Business Intelligence, e.g. Power Pivot, to clarify the status and plan the work in the best way</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">User experience</span>\r\n<ul>\r\n<li>With an easy to use interface and great opportunities for visualization on the user level, the work can be planned in the best way to exploit the resources right and follow-up service based on contract level.</li>\r\n<li>With Absalon Service app, users can work online or offline and quickly enter new data.</li>\r\n</ul>\r\n","shortDescription":"With Absalon CRM, you have full control over your customer relationships, from marketing and sales to service and delivery. We have divided the solution in different parts; Marketing, Sales, Resource Planning, Project Management, Case Management and Service Management.\r\nAbsalon CRM for Industrial Equipment & Machinery and for Professional Services\r\nAbsalon CRM is aimed at sales people, marketers, people who work in support and customer care, project leaders and management. The solution is fully integrated with Outlook and even web-based for those who wish. Of course, with the possibility of mobile solutions.\r\n","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":15,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Absalon CRM","keywords":"with, activities, Absalon, Microsoft, management, add-on, Dynamics, project","description":"Absalon CRM Modules:\r\rMarketing\rSales\rProject Management\rResource Planning\rCase Management\rService Management\r\rMARKETING The marketing module in Microsoft","og:title":"Absalon CRM","og:description":"Absalon CRM Modules:\r\rMarketing\rSales\rProject Management\rResource Planning\rCase Management\rService Management\r\rMARKETING The marketing module in Microsoft","og:image":"https://old.b4r.io/fileadmin/user_upload/Absalon_CRM.jpg"},"eventUrl":"","translationId":801,"dealDetails":{"avgPartnerDiscount":45,"dealProtection":1,"avgDealSize":234,"dealSizeCurrency":"","avgDealClosing":23},"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""},{"id":786,"title":"IaaS - computing","alias":"iaas-computing","description":"IaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computingIaaS - computing ","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":416,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":418,"characteristicId":5,"templateId":3,"value":"Sales Management, Marketing Management, Customer Service Management"},"7":{"id":419,"characteristicId":7,"templateId":3,"value":"Desktop application, Mobile application"},"9":{"id":422,"characteristicId":9,"templateId":3,"value":true},"11":{"id":425,"characteristicId":11,"templateId":3,"value":true},"13":{"id":420,"characteristicId":13,"templateId":3,"value":true},"15":{"id":426,"characteristicId":15,"templateId":3,"value":true},"17":{"id":423,"characteristicId":17,"templateId":3,"value":false},"19":{"id":430,"characteristicId":19,"templateId":3,"value":""},"21":{"id":434,"characteristicId":21,"templateId":3,"value":true},"23":{"id":435,"characteristicId":23,"templateId":3,"value":true},"25":{"id":436,"characteristicId":25,"templateId":3,"value":true},"27":{"id":431,"characteristicId":27,"templateId":3,"value":""},"29":{"id":437,"characteristicId":29,"templateId":3,"value":"30"},"33":{"id":428,"characteristicId":33,"templateId":3,"value":true},"35":{"id":424,"characteristicId":35,"templateId":3,"value":"Chat, E-mail"},"37":{"id":421,"characteristicId":37,"templateId":3,"value":true},"39":{"id":438,"characteristicId":39,"templateId":3,"value":""},"41":{"id":433,"characteristicId":41,"templateId":3,"value":false},"43":{"id":432,"characteristicId":43,"templateId":3,"value":"API, Web forms, Landing"},"45":{"id":427,"characteristicId":45,"templateId":3,"value":false},"47":{"id":429,"characteristicId":47,"templateId":3,"value":true},"49":{"id":417,"characteristicId":49,"templateId":3,"value":"On-demand"}},"26":{"278":{"id":3184,"characteristicId":278,"templateId":26,"value":"Linux"},"345":{"id":3186,"characteristicId":345,"templateId":26,"value":"N/A"},"347":{"id":3182,"characteristicId":347,"templateId":26,"value":true},"369":{"id":3179,"characteristicId":369,"templateId":26,"value":"N/A"},"371":{"id":3180,"characteristicId":371,"templateId":26,"value":"N/A"},"373":{"id":3181,"characteristicId":373,"templateId":26,"value":">100"},"375":{"id":3183,"characteristicId":375,"templateId":26,"value":false},"377":{"id":3185,"characteristicId":377,"templateId":26,"value":""},"379":{"id":3187,"characteristicId":379,"templateId":26,"value":"N/A"},"381":{"id":3188,"characteristicId":381,"templateId":26,"value":"N/A"},"383":{"id":3189,"characteristicId":383,"templateId":26,"value":"N/A"},"385":{"id":3190,"characteristicId":385,"templateId":26,"value":""},"387":{"id":3191,"characteristicId":387,"templateId":26,"value":""},"389":{"id":3192,"characteristicId":389,"templateId":26,"value":"gdfhbgf"},"391":{"id":3193,"characteristicId":391,"templateId":26,"value":"gff"},"393":{"id":3194,"characteristicId":393,"templateId":26,"value":"N/A"},"395":{"id":3195,"characteristicId":395,"templateId":26,"value":""},"397":{"id":3196,"characteristicId":397,"templateId":26,"value":true},"399":{"id":3197,"characteristicId":399,"templateId":26,"value":true},"401":{"id":3198,"characteristicId":401,"templateId":26,"value":true}}}},{"id":799,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Absalon_CRM.jpg","logo":true,"scheme":false,"title":"Absalon CRM for Consumer Goods","vendorVerified":0,"rating":"1.40","implementationsCount":0,"suppliersCount":0,"alias":"absalon-crm-for-consumer-goods","companyTypes":[],"description":"<span style=\"font-weight: bold; text-decoration-line: underline;\">Absalon Consumer Goods – For the Sales Manager</span> Absalon CRM for consumer goods is based on the most widely used processes in sales within the industry. The solution will help the company strengthen its brands while minimizing the time spent on administration. <span style=\"font-weight: bold; text-decoration-line: underline;\">Absalon Consumer Goods – For the Sales Rep</span> Sales representatives’ main focus is to spread information about the various products and brands that their company offers the market. An important task is to report received feedback acquired during the meeting so that the brand can be strengthen even further in the future. With Absalon add-on, we combine a solid database of CRM with efficient processes to report sales meeting, limiting the time spent on administration, and all this is achievable through mobile devices and computers. <span style=\"font-weight: bold; text-decoration-line: underline;\">Absalon Consumer Goods – For the Sales Manager</span> <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Manage products, product groups, brands, price lists and discounts</li>\r\n<li>Use the built-in marketing lists to reach accounts and contacts</li>\r\n<li>Take advantage of Microsoft CRM dashboards, views and charts to track the progress of sales work day by day</li>\r\n<li>With Microsoft Social Engagement, you can monitor social media activities and gather information based on keywords, such as the company's brands</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on data setup</span>\r\n<ul>\r\n<li>Organize and guide your sales force by creating business plans, t erritory plans and action plans</li>\r\n<li>Prepare materials for each brand so that the sales team works effectively at each sales meeting, and report back meetings directly</li>\r\n<li>Understand how the business develops by following up on the data that the sales representative reports after meetings</li>\r\n<li>Add up the presentation materials, CLM, that the sales representative can present on their mobile devices or laptops, at sales meetings. Smoothly report feedback back into the system immediately after the meeting</li>\r\n<li>Keep track of the distribution of your products on the shelves at your customers</li>\r\n<li>Track awareness for your brands at organizations and contacts</li>\r\n<li>Manage expenses and product samples to customers</li>\r\n<li>Use Absalon add-on to create events and invite contacts</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on facilitates for the sales reps</span>\r\n<ul>\r\n<li>Plan a week effectively using Absalon Sales Cockpit as a visual tool for sales meetings </li>\r\n<li>Find your way to customers with help of the map of Absalon add-on that creates the best route</li>\r\n<li>Plan for distribution materials and samples ahead and check so sales representatives have what they need for the week</li>\r\n<li>Set up the data so that the sales process is made more uniform and streamlined, and time spent on administration is limited</li>\r\n<li>Use pre-defined messages, feedback and CLM for each brand</li>\r\n<li>The recurring user interface for reporting sales meetings accelerates the reporting process</li>\r\n</ul>\r\n<span style=\"font-weight: bold; text-decoration-line: underline;\">Absalon Consumer Goods – For the Sales Rep</span> <span style=\"font-weight: bold;\">Microsoft Dynamics CRM</span>\r\n<ul>\r\n<li>Use the built in marketing lists to contact organizations and contact persons with similar features</li>\r\n<li>Microsoft CRM dashboards, views and charts helps you following the sales work day by day and see what needs to achieve to reach the set goals</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Absalon add-on data setup</span>\r\n<ul>\r\n<li>Use the built-in map function to locate your contacts and plan the best possible route </li>\r\n<li>Plan your week using Absalon Sales Cockpit, which gives you a good overview of the week's various sales meetings</li>\r\n<li>Evaluate how your message has been received by the various contact persons</li>\r\n<li>Set up action plans with predefined messages and feedback, CLM and hand-out materials</li>\r\n<li>Copy an action plan and recycle the data that is already available in the system</li>\r\n<li>Create sales meetings on an action plan to auto generate the data that you will use in your sales meeting, and report the meeting in the system afterwards</li>\r\n<li>Check contribution margin ratio for each contact in your plan so that you reach your goals</li>\r\n<li>Invite your contacts to events with a few simple steps</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Consumer Goods Sales Rep App</span>\r\n<ul>\r\n<li>Absalon Sales Rep App works both online and offline, which allows you to report the meetings no matter where you are</li>\r\n<li>The user experiences that the app is easy to understand and easy to use</li>\r\n<li>Filtering data in the app to match the needs you have as a sales rep and makes it easier to report meetings</li>\r\n<li>Get the contact person's signature on the location of the samples that you handed out</li>\r\n<li>Switch between the laptop and the app to find the most efficient way to work</li>\r\n</ul>\r\n","shortDescription":"Absalon CRM for consumer goods is based on the most widely used processes in sales within the industry. The solution will help the company strengthen its brands while minimizing the time spent on administration.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":1,"sellingCount":3,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Absalon CRM for Consumer Goods","keywords":"sales, Absalon, that, your, Sales, meetings, data, report","description":"Absalon Consumer Goods – For the Sales Manager Absalon CRM for consumer goods is based on the most widely used processes in sales within the industry.","og:title":"Absalon CRM for Consumer Goods","og:description":"Absalon Consumer Goods – For the Sales Manager Absalon CRM for consumer goods is based on the most widely used processes in sales within the industry.","og:image":"https://old.b4r.io/fileadmin/user_upload/Absalon_CRM.jpg"},"eventUrl":"","translationId":799,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":439,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":441,"characteristicId":5,"templateId":3,"value":"Sales Management, Marketing Management, Customer Service Management"},"7":{"id":442,"characteristicId":7,"templateId":3,"value":"Web-interface"},"9":{"id":445,"characteristicId":9,"templateId":3,"value":true},"11":{"id":448,"characteristicId":11,"templateId":3,"value":true},"13":{"id":443,"characteristicId":13,"templateId":3,"value":true},"15":{"id":449,"characteristicId":15,"templateId":3,"value":true},"17":{"id":446,"characteristicId":17,"templateId":3,"value":false},"19":{"id":453,"characteristicId":19,"templateId":3,"value":""},"21":{"id":457,"characteristicId":21,"templateId":3,"value":true},"23":{"id":458,"characteristicId":23,"templateId":3,"value":true},"25":{"id":459,"characteristicId":25,"templateId":3,"value":true},"27":{"id":454,"characteristicId":27,"templateId":3,"value":""},"29":{"id":460,"characteristicId":29,"templateId":3,"value":"30"},"33":{"id":451,"characteristicId":33,"templateId":3,"value":true},"35":{"id":447,"characteristicId":35,"templateId":3,"value":"Chat, E-mail"},"37":{"id":444,"characteristicId":37,"templateId":3,"value":true},"39":{"id":461,"characteristicId":39,"templateId":3,"value":""},"41":{"id":456,"characteristicId":41,"templateId":3,"value":false},"43":{"id":455,"characteristicId":43,"templateId":3,"value":"API, Web forms, Landing"},"45":{"id":450,"characteristicId":45,"templateId":3,"value":false},"47":{"id":452,"characteristicId":47,"templateId":3,"value":true},"49":{"id":440,"characteristicId":49,"templateId":3,"value":"On-demand"}}}},{"id":1233,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Amazon_Connect.png","logo":true,"scheme":false,"title":"Amazon Connect","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"alias":"amazon-connect","companyTypes":[],"description":"Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services. <span style=\"font-weight: bold; font-style: italic;\">Amazon Connect Benefits</span> <span style=\"font-weight: bold;\">Easy to set up and manage</span> Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can begin taking calls within minutes. The drag and drop Contact Flow Editor allows you to create contact flows that define effective and efficient customer interactions without any coding. <span style=\"font-weight: bold;\">Scalable and elastic</span> There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles and paying only for the time callers are interacting with Amazon Connect plus any associated telephony charges. <span style=\"font-weight: bold;\">Pay as you go</span> As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee. You are charged based on the number of minutes you use Amazon Connect to engage with your end customers, at the specified per minute rate. Pricing is not based on capacity, agent seats, or maintenance. <span style=\"font-weight: bold;\">Reliable</span> Amazon Connect runs on Amazon Web Services proven infrastructure operating 42 Availability Zones within 16 geographic regions around the world. This makes Amazon Connect more highly available, fault tolerant and scalable than would be possible if a contact center solution was run from a single data center. <span style=\"font-weight: bold;\">Open platform</span> Amazon Connect is an open platform so it is easy to integrate with other systems such as customer relationship management (CRM) solutions or the AWS platform. For example, you can use AWS Lambda to run code for a serverless application or backend service to build contact flow experiences that adapt to your customer needs in real time. And Amazon S3 can be used to store call recordings, where you can control access and lifecycle of the data.\r\n ","shortDescription":"Amazon Connect - AWS Cloud. Simple to use, cloud-based contact center","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Connect","keywords":"Amazon, Connect, contact, customer, with, service, center, manage","description":"Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.","og:title":"Amazon Connect","og:description":"Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.","og:image":"https://old.b4r.io/fileadmin/user_upload/Amazon_Connect.png"},"eventUrl":"","translationId":1234,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":71,"characteristicId":3,"templateId":3,"value":"N/A"},"5":{"id":73,"characteristicId":5,"templateId":3,"value":""},"7":{"id":74,"characteristicId":7,"templateId":3,"value":""},"9":{"id":77,"characteristicId":9,"templateId":3,"value":false},"11":{"id":80,"characteristicId":11,"templateId":3,"value":false},"13":{"id":75,"characteristicId":13,"templateId":3,"value":false},"15":{"id":81,"characteristicId":15,"templateId":3,"value":false},"17":{"id":78,"characteristicId":17,"templateId":3,"value":false},"19":{"id":85,"characteristicId":19,"templateId":3,"value":""},"21":{"id":89,"characteristicId":21,"templateId":3,"value":false},"23":{"id":90,"characteristicId":23,"templateId":3,"value":false},"25":{"id":91,"characteristicId":25,"templateId":3,"value":false},"27":{"id":86,"characteristicId":27,"templateId":3,"value":""},"29":{"id":92,"characteristicId":29,"templateId":3,"value":""},"33":{"id":83,"characteristicId":33,"templateId":3,"value":false},"35":{"id":79,"characteristicId":35,"templateId":3,"value":""},"37":{"id":76,"characteristicId":37,"templateId":3,"value":false},"39":{"id":93,"characteristicId":39,"templateId":3,"value":""},"41":{"id":88,"characteristicId":41,"templateId":3,"value":false},"43":{"id":87,"characteristicId":43,"templateId":3,"value":""},"45":{"id":82,"characteristicId":45,"templateId":3,"value":false},"47":{"id":84,"characteristicId":47,"templateId":3,"value":false},"49":{"id":72,"characteristicId":49,"templateId":3,"value":""}}}},{"id":1231,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Amazon_WorkSpaces.png","logo":true,"scheme":false,"title":"Amazon Simple Email Service","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"alias":"amazon-simple-email-service","companyTypes":[],"description":"Amazon Simple Email Service (Amazon SES) is a cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. It is a reliable, cost-effective service for businesses of all sizes that use email to keep in contact with their customers. You can use our SMTP interface or one of the AWS SDKs to integrate Amazon SES directly into your existing applications. You can also integrate the email sending capabilities of Amazon SES into the software you already use, such as ticketing systems and email clients. <span style=\"font-weight: bold;\">High Deliverability</span> Content filtering technologies, dedicated IP addresses, and a reputation dashboard help protect and enhance your sender reputation. Maintaining a good reputation ensures that your messages reach your customers' inboxes. <span style=\"font-weight: bold;\">Cost-Effective</span> Pay as you go, and pay only for what you use. There are no upfront fees, no time-consuming pricing negotiations, no fixed expenses, and no minimum charges. And, if you send from an application hosted in Amazon EC2, the first 62,000 emails you send every month are free. <span style=\"font-weight: bold;\">Configurable</span> Use configuration sets to create rules that are applied to the emails you send using Amazon SES. Send email metrics to Amazon CloudWatch for further analysis, or receive notifications through Amazon SNS. <span style=\"font-weight: bold;\">Reliable</span> Amazon SES runs on the highly reliable Amazon Web Services infrastructure. Multiple datacenters and redundant systems ensure the highest levels of availability. <span style=\"font-weight: bold;\">Amazon SES Product Details</span> Building a large-scale email solution can be a complex and costly challenge for a business: you have to build your infrastructure, configure your network, warm up your IP addresses and protect your sender reputation. Many third-party email solutions require contract negotiations and significant up-front costs. Amazon SES eliminates these challenges, allowing you to start sending email in minutes. You benefit from the years of experience and the sophisticated email infrastructure Amazon.com built to serve its own large-scale customer base. <span style=\"font-weight: bold;\">Key Features</span> <span style=\"font-weight: bold; font-style: italic;\">High Deliverability</span> The deliverability of your email—that is, the likelihood that the email you send will arrive in your recipients' inboxes—is based on the reputation of the IP addresses that the email is sent from. Reputation is determined largely by historical trends; if an address has a history of sending low-quality content, it will have a poor reputation. Amazon SES maintains a strong reputation among mailbox providers by actively filtering spam and malicious content. <span style=\"font-weight: bold; font-style: italic;\">Content Personalization</span> Generic, one-size-fits-all emails tend to have lower engagement rates than those that are personalized. With Amazon SES, you can create email templates that contain replacement tags for content personalization. When you send an email, you specify a template and the values of the replacement tags for each recipient. Amazon SES automatically removes the replacement tags from your messages and replaces them with the unique values you specified. Your customers receive highly-personalized messages that they are more likely to engage with. <span style=\"font-weight: bold; font-style: italic;\">Authentication</span> When an internet service provider (ISP) receives an email, they check to see if it is authenticated before attempting to deliver it to the recipient. Authentication demonstrates to the ISP that you own the email address you are sending from. Amazon SES supports all industry-standard authentication mechanisms, including DomainKeys Identified Mail (DKIM), Sender Policy Framework (SPF), and Domain-based Message Authentication, Reporting and Conformance (DMARC). For more information about authentication, see Authenticating Your Email in Amazon SES in the Amazon SES Developer Guide. <span style=\"font-weight: bold; font-style: italic;\">Dedicated IP Addresses</span> By default, Amazon SES sends email from IP addresses that are shared with other Amazon SES customers. Shared addresses are a great option for many users: they are included in the base Amazon SES pricing, and their reputations are carefully monitored to ensure high deliverability. Amazon SES customers who send large volumes of email can lease dedicated IP addresses reserved for their exclusive use. When you send email using dedicated IP addresses, the sender reputation of these addresses is based solely on your email sending practices. If you have leased several dedicated IP addresses to use with your Amazon SES account, you can use the dedicated IP pools feature to create groups (pools) of those IP addresses. You can then associate each pool with a configuration set; when you send emails using that configuration set, those emails will only be sent from the IP addresses in the associated pool. See the Amazon SES Developer Guide to learn more about requesting dedicated IPs and creating dedicated IP pools. <span style=\"font-weight: bold; font-style: italic;\">Monitoring</span> Amazon SES provides several methods of monitoring your email sending activity, helping you fine-tune your email sending strategy. Amazon SES can capture information about the entire email response funnel, including the numbers of sends, deliveries, opens, clicks, bounces, complaints, and rejections. This data can be stored in an Amazon S3 bucket or an Amazon Redshift database, sent to Amazon SNS for real-time notifications, or analyzed using Amazon Kinesis Analytics. To learn about monitoring methods for Amazon SES, see Monitoring Your Amazon SES Sending Activity in the Amazon SES Developer Guide. <span style=\"font-weight: bold; font-style: italic;\">Sender Reputation Management</span> Amazon SES includes a reputation dashboard that you can use to track issues that could impact the delivery of your emails. This dashboard tracks the overall bounce and complaint rates for your account, and can inform you when other deliverability-impacting events occur, such as spamtrap hits, references to blocklisted domains in your emails, and reports from reputable anti-spam organizations. The bounce and complaint metrics from this dashboard are automatically published to Amazon CloudWatch. You can use CloudWatch to create alarms that notify you when your bounce or complaint rates reach certain thresholds. With this information, you can take immediate action on issues that could impact your sender reputation. To learn more about the Amazon SES reputation dashboard, see Monitoring Your Sender Reputation in the Amazon SES Developer Guide. <span style=\"font-weight: bold; font-style: italic;\">Flexible Email Receiving</span> When you use Amazon SES to receive incoming emails, you have complete control over which emails you accept, and what to do with them after you receive them. You can accept or reject mail based on the email address, IP address, or domain of the sender. Once Amazon SES has accepted the email, you can store it in an Amazon S3 bucket, execute custom code using an AWS Lambda function, or publish notifications to Amazon SNS For more information about receiving email with Amazon SES, see Receiving Email in the Amazon SES Developer Guide. To get started now, see Set up an Email Receiving Pipeline in the AWS Getting Started Resource Center. <span style=\"font-weight: bold; font-style: italic;\">Multiple Email Sending Interfaces</span> Amazon SES offers several methods of sending email, including the Amazon SES console, the Simple Mail Transfer Protocol (SMTP) interface, and the Amazon SES API. You can access the API using the AWS Command Line Interface (AWS CLI), or by using an AWS Software Development Kit (SDK). To get started sending email, see Getting Started in the Amazon SES Developer Guide or the 10-Minute Email Sending Tutorial in the AWS Getting Started Resource Center. <span style=\"font-weight: bold; font-style: italic;\">Mailbox Simulator</span> The Amazon SES mailbox simulator makes it easy to test how your application handles certain scenarios, such as bounces or complaints, without impacting your sender reputation. Using the mailbox simulator is as easy as sending a test email to a specific address. You can use the mailbox simulator to simulate successful deliveries, hard bounces, out-of-office responses or complaints. For more information about the mailbox simulator, see Testing Email Sending in the Amazon SES Developer Guide. <span style=\"font-weight: bold; font-style: italic;\">AWS Integration</span> Amazon SES integrates seamlessly with other AWS services, including Amazon EC2, AWS Elastic Beanstalk, Amazon SNS, Amazon Route 53, AWS IAM, Amazon S3, AWS Lambda, AWS KMS, Amazon CloudWatch, AWS CloudTrail, Amazon Kinesis Firehose, Amazon Elasticsearch Service, Amazon Redshift, and Amazon WorkMail. For information about how Amazon SES works with other AWS services, see Amazon SES and other AWS services in the Amazon SES Developer Guide. ","shortDescription":"Amazon Simple Email Service - Powerful, and highly-scalable email sending and receiving platform for businesses and developers. Integrates with your applications and with other AWS products.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":2,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Amazon Simple Email Service","keywords":"Amazon, email, your, that, reputation, sending, addresses, with","description":"Amazon Simple Email Service (Amazon SES) is a cloud-based email sending service designed to help digital marketers and application developers send marketing,","og:title":"Amazon Simple Email Service","og:description":"Amazon Simple Email Service (Amazon SES) is a cloud-based email sending service designed to help digital marketers and application developers send marketing,","og:image":"https://old.b4r.io/fileadmin/user_upload/Amazon_WorkSpaces.png"},"eventUrl":"","translationId":1232,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":462,"characteristicId":3,"templateId":3,"value":""},"5":{"id":464,"characteristicId":5,"templateId":3,"value":""},"7":{"id":465,"characteristicId":7,"templateId":3,"value":""},"9":{"id":468,"characteristicId":9,"templateId":3,"value":false},"11":{"id":471,"characteristicId":11,"templateId":3,"value":false},"13":{"id":466,"characteristicId":13,"templateId":3,"value":false},"15":{"id":472,"characteristicId":15,"templateId":3,"value":false},"17":{"id":469,"characteristicId":17,"templateId":3,"value":false},"19":{"id":476,"characteristicId":19,"templateId":3,"value":""},"21":{"id":480,"characteristicId":21,"templateId":3,"value":false},"23":{"id":481,"characteristicId":23,"templateId":3,"value":false},"25":{"id":482,"characteristicId":25,"templateId":3,"value":false},"27":{"id":477,"characteristicId":27,"templateId":3,"value":""},"29":{"id":483,"characteristicId":29,"templateId":3,"value":""},"33":{"id":474,"characteristicId":33,"templateId":3,"value":false},"35":{"id":470,"characteristicId":35,"templateId":3,"value":""},"37":{"id":467,"characteristicId":37,"templateId":3,"value":false},"39":{"id":484,"characteristicId":39,"templateId":3,"value":""},"41":{"id":479,"characteristicId":41,"templateId":3,"value":false},"43":{"id":478,"characteristicId":43,"templateId":3,"value":""},"45":{"id":473,"characteristicId":45,"templateId":3,"value":false},"47":{"id":475,"characteristicId":47,"templateId":3,"value":false},"49":{"id":463,"characteristicId":49,"templateId":3,"value":""}}}},{"id":1111,"logoURL":"https://old.b4r.io/fileadmin/user_upload/amoCRM.png","logo":true,"scheme":false,"title":"amoCRM","vendorVerified":0,"rating":"2.30","implementationsCount":3,"suppliersCount":0,"alias":"amocrm","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Easy-To-Love Interface - NO TRAINING WHEELS REQUIRED</span> Get your whole team on board from day one with the most intuitive CRM on the market. Engineered with the user in mind, amoCRM delivers you easy-to-understand functionality in a sleek design. To save your salespeople time, all important operations can be carried out in every screen, minimizing the need to click around. It’s also optimized for iPad — with an interface like this, there’s a reason amoCRM is easy to fall in love with. <span style=\"font-weight: bold;\">Lead Grabbing - NEVER MISS A PROSPECT</span> Are you catching all the leads you’re generating? amoCRM grabs every single lead from across all your channels for never-fail lead capture that’s automatic. No matter what the first touch point is — web form, email, phone, social media, or live chat — every prospect is effectively added to the CRM. <span style=\"font-weight: bold;\">Mobile CRM - SCAN A CARD, LOG A LEAD INSTANTLY</span> Wherever you go, you’ve got the power of amoCRM behind you. Equipped with a business card scanner, our full-featured mobile app lets your team add leads like magic. Step into your next meeting completely prepared, and sync the results of each deal before the ink even dries. Mobile CRM gives you the freedom to roam, while keeping you connected. <span style=\"font-weight: bold;\">Two-Way Email Sync - ALL EMAILS SYNCED, PERIOD</span> While other CRMs are stingy about email, amoCRM gives all users full email integration from the outset. That means you can connect any email address from any provider and use any app you want, and every message — sent and received — will be synced automatically and attached to the client’s amoCRM profile. <span style=\"font-weight: bold;\">Built-In VoIP - CLICK TO CALL, NO DEVICE NEEDED</span> amoCRM offers a complete calling solution that's built right into your CRM. With one click, you can dial directly from the client’s profile with the crucial details right in front of you. And don’t worry if you forgot to jot something down during your talk — all phone calls are recorded and logged right in the event feed. amoCRM also keeps call statistics, so you can track your sales department’s calling habits. <span style=\"font-weight: bold;\">Collaboration & Messaging - BUILT-IN TEAM MESSAGING</span> Our built-in messenger lets your team communicate lightning-fast right in the interface, so there’s no more switching from one app to another just to send a message. And don’t worry if you’re away from your desk — alerts are sent to both the amoCRM notification center and to your phone. Now you’re always connected — never again miss a message from your teammates. <span style=\"font-weight: bold;\">Pipeline Automation - ENGAGE LEADS WITH DIGITAL ADS</span> amoCRM’s Digital Pipeline fully automates your lead nurture and follow-up sequences, sending emails and displaying targeted digital ads to engage prospects and keep them moving forward. Leads are guided effortlessly through your sales flow, so that when they’re passed to your salespeople, it’s a slam dunk. <span style=\"font-weight: bold;\">Recurring Sales - TRACK CUSTOMERS ON A RENEWAL LOOP</span> In one screen, the customer pipeline delivers a bird’s eye view of your whole buying cycle in action. You can pinpoint the location of every single customer or see where clients are churning, and then take the right steps to get customers on a renewal loop. <span style=\"font-weight: bold;\">API & Extensions - CUSTOMIZE AMOCRM TO FIT YOUR NEEDS</span> amoCRM is designed to play well with other pieces of software, so you can customize your CRM no matter what your level of technical knowledge is. Dozens of ready made extensions are available that you can get up and running right away. Or for those who prefer to build amoCRM into a completely tailormade solution, there’s also an open API for developers that’s absolutely free.\r\n","shortDescription":"amoCRM is an online CRM","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":11,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"amoCRM","keywords":"your, amoCRM, from, with, right, every, email, message","description":"Easy-To-Love Interface - NO TRAINING WHEELS REQUIRED Get your whole team on board from day one with the most intuitive CRM on the market. Engineered with the","og:title":"amoCRM","og:description":"Easy-To-Love Interface - NO TRAINING WHEELS REQUIRED Get your whole team on board from day one with the most intuitive CRM on the market. Engineered with the","og:image":"https://old.b4r.io/fileadmin/user_upload/amoCRM.png"},"eventUrl":"","translationId":1112,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":1,"characteristicId":3,"templateId":3,"value":"Operational, Analytical"},"5":{"id":2,"characteristicId":5,"templateId":3,"value":"Sales Management, Marketing Management, Customer Service Management, Contact Center"},"7":{"id":3,"characteristicId":7,"templateId":3,"value":"Web-interface, Mobile application"},"9":{"id":6,"characteristicId":9,"templateId":3,"value":true},"11":{"id":9,"characteristicId":11,"templateId":3,"value":true},"13":{"id":4,"characteristicId":13,"templateId":3,"value":true},"15":{"id":10,"characteristicId":15,"templateId":3,"value":true},"17":{"id":7,"characteristicId":17,"templateId":3,"value":"N/A"},"19":{"id":12,"characteristicId":19,"templateId":3,"value":"Microsoft Outlook"},"21":{"id":15,"characteristicId":21,"templateId":3,"value":true},"23":{"id":16,"characteristicId":23,"templateId":3,"value":true},"25":{"id":17,"characteristicId":25,"templateId":3,"value":"N/A"},"27":{"id":13,"characteristicId":27,"templateId":3,"value":""},"29":{"id":18,"characteristicId":29,"templateId":3,"value":"14"},"33":{"id":11,"characteristicId":33,"templateId":3,"value":true},"35":{"id":8,"characteristicId":35,"templateId":3,"value":"IP-telephony, Chat, E-mail, Social networks, Messengers"},"37":{"id":5,"characteristicId":37,"templateId":3,"value":true},"39":{"id":19,"characteristicId":39,"templateId":3,"value":""},"41":{"id":14,"characteristicId":41,"templateId":3,"value":true},"43":{"id":45,"characteristicId":43,"templateId":3,"value":"API, Web forms, Landing"},"45":{"id":43,"characteristicId":45,"templateId":3,"value":"N/A"},"47":{"id":44,"characteristicId":47,"templateId":3,"value":true},"49":{"id":42,"characteristicId":49,"templateId":3,"value":"On-premise"}}}},{"id":1129,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Apptivo_CRM.png","logo":true,"scheme":false,"title":"Apptivo CRM","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"alias":"apptivo-crm","companyTypes":[],"description":"Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.\r\n \r\n\r\n<ul>\r\n<li>CRM - Track the complete sales process and close more deals.</li>\r\n<li>Project Management - Collaborate on tasks, manage timesheets, and log expense reports.</li>\r\n<li>Online Invoicing - A billing system to send and receive online payments from anywhere.</li>\r\n<li>Web Help Desk - A powerful ticketing system to deliver stellar customer support.</li>\r\n<li>Expense Reports - Mobile expense reporting & simple approval workflow tools.</li>\r\n<li>Field Service - Generate work orders, dispatch employee, and invoice for the job.</li>\r\n<li>Procurement - Supply chain management with vendor tracking, purchasing, and inventory.</li>\r\n<li>Order Management - Capture sales orders, track inventory & shipping, and invoice customers.</li>\r\n</ul>\r\n","shortDescription":"Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. ","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":6,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Apptivo CRM","keywords":"sales, tools, your, Apptivo, system, with, complete, inventory","description":"Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business","og:title":"Apptivo CRM","og:description":"Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business","og:image":"https://old.b4r.io/fileadmin/user_upload/Apptivo_CRM.png"},"eventUrl":"","translationId":1130,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":485,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":487,"characteristicId":5,"templateId":3,"value":"Sales Management, Marketing Management, Customer Service Management"},"7":{"id":488,"characteristicId":7,"templateId":3,"value":"Web-interface, Mobile application"},"9":{"id":491,"characteristicId":9,"templateId":3,"value":true},"11":{"id":494,"characteristicId":11,"templateId":3,"value":true},"13":{"id":489,"characteristicId":13,"templateId":3,"value":true},"15":{"id":495,"characteristicId":15,"templateId":3,"value":true},"17":{"id":492,"characteristicId":17,"templateId":3,"value":true},"19":{"id":499,"characteristicId":19,"templateId":3,"value":"Microsoft Word, Microsoft Excel, Microsoft Outlook"},"21":{"id":503,"characteristicId":21,"templateId":3,"value":true},"23":{"id":504,"characteristicId":23,"templateId":3,"value":true},"25":{"id":505,"characteristicId":25,"templateId":3,"value":true},"27":{"id":500,"characteristicId":27,"templateId":3,"value":""},"29":{"id":506,"characteristicId":29,"templateId":3,"value":""},"33":{"id":497,"characteristicId":33,"templateId":3,"value":true},"35":{"id":493,"characteristicId":35,"templateId":3,"value":"Chat, E-mail, Social networks, Messengers"},"37":{"id":490,"characteristicId":37,"templateId":3,"value":false},"39":{"id":507,"characteristicId":39,"templateId":3,"value":""},"41":{"id":502,"characteristicId":41,"templateId":3,"value":true},"43":{"id":501,"characteristicId":43,"templateId":3,"value":"API, Web forms, Landing"},"45":{"id":496,"characteristicId":45,"templateId":3,"value":false},"47":{"id":498,"characteristicId":47,"templateId":3,"value":true},"49":{"id":486,"characteristicId":49,"templateId":3,"value":"On-premise, Subscription"}}}},{"id":1113,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Asteril_CRM.png","logo":true,"scheme":false,"title":"Asteril CRM (Астерил)","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"alias":"asteril-crm-asteril","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Комплексное решение</span>\r\nВ нашей CRM объединён функционал поиска и взаимодействия с клиентами. Оказания им услуг и ведения складского учета. Отслеживание доходов и расходов. Постановка и контроль задач.\r\n \r\n<span style=\"font-weight: bold;\">Автоматизация</span>\r\nВсе рутинные операции автоматизированы. Отслеживания передвижения товаров, обработка прайсов поставщиков, интеграция с бухгалтерией, службами доставки и взаимодействие с партнерами.\r\n \r\n<span style=\"font-weight: bold;\">Современный подход</span>\r\nРабота в браузере с любого современного устройства и любого уголка мира. Возможность реализации любого пожелания клиента. Шифрование данных и резервное копирование.\r\n \r\n<span style=\"font-weight: bold;\">Какие задачи Астерил решает в Вашем бизнесе </span>\r\n\r\n<ul>\r\n<li>взаимоотношения с клиентами</li>\r\n<li>необходимая аналитика</li>\r\n<li>финансовый учет</li>\r\n<li>продажи</li>\r\n<li>интеграция с другими системами</li>\r\n<li>работа с мобильных устройств</li>\r\n</ul>\r\n\r\n \r\n<span style=\"font-weight: bold;\">6 причин обратиться именно к нам </span>\r\n\r\n<ul>\r\n<li>Отсутствие ежемесячной оплаты, одна цена для любого количества сотрудников</li>\r\n<li>Реализация любых бизнес-процессов, алгоритмов и формул для Вашего бизнеса</li>\r\n<li>100% внедрение</li>\r\n<li>Интеграция с любыми сервисами (E-mail, Viber, WhatsApp, 1C, телефония и т.д.)</li>\r\n<li>За счет наработанного кода сможем предложить хорошую стоимость и проверенные решения</li>\r\n<li>Наши аналитики возьмут на себя большую часть работы по анализу потребностей Вашего бизнеса</li>\r\n</ul>\r\n","shortDescription":"Asteril CRM - простой инструмент для отдела продаж","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":17,"sellingCount":7,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Asteril CRM (Астерил)","keywords":"любого, интеграция, клиентами, Вашего, Астерил, бизнеса, количества, Реализация","description":"Комплексное решение\rВ нашей CRM объединён функционал поиска и взаимодействия с клиентами. Оказания им услуг и ведения складского учета. Отслеживание доходов и","og:title":"Asteril CRM (Астерил)","og:description":"Комплексное решение\rВ нашей CRM объединён функционал поиска и взаимодействия с клиентами. Оказания им услуг и ведения складского учета. Отслеживание доходов и","og:image":"https://old.b4r.io/fileadmin/user_upload/Asteril_CRM.png"},"eventUrl":"","translationId":2650,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":508,"characteristicId":3,"templateId":3,"value":"Операционная, Аналитическая"},"5":{"id":510,"characteristicId":5,"templateId":3,"value":"Управление продажами, Управление маркетингом, Управление клиентским обслуживанием"},"7":{"id":511,"characteristicId":7,"templateId":3,"value":"Web-интерфейс, Мобильное приложение"},"9":{"id":514,"characteristicId":9,"templateId":3,"value":true},"11":{"id":517,"characteristicId":11,"templateId":3,"value":true},"13":{"id":512,"characteristicId":13,"templateId":3,"value":true},"15":{"id":518,"characteristicId":15,"templateId":3,"value":true},"17":{"id":515,"characteristicId":17,"templateId":3,"value":false},"19":{"id":522,"characteristicId":19,"templateId":3,"value":""},"21":{"id":526,"characteristicId":21,"templateId":3,"value":true},"23":{"id":527,"characteristicId":23,"templateId":3,"value":true},"25":{"id":528,"characteristicId":25,"templateId":3,"value":false},"27":{"id":523,"characteristicId":27,"templateId":3,"value":""},"29":{"id":529,"characteristicId":29,"templateId":3,"value":""},"33":{"id":520,"characteristicId":33,"templateId":3,"value":true},"35":{"id":516,"characteristicId":35,"templateId":3,"value":""},"37":{"id":513,"characteristicId":37,"templateId":3,"value":false},"39":{"id":530,"characteristicId":39,"templateId":3,"value":""},"41":{"id":525,"characteristicId":41,"templateId":3,"value":false},"43":{"id":524,"characteristicId":43,"templateId":3,"value":"API, Web формы, Лендинги"},"45":{"id":519,"characteristicId":45,"templateId":3,"value":false},"47":{"id":521,"characteristicId":47,"templateId":3,"value":true},"49":{"id":509,"characteristicId":49,"templateId":3,"value":"Подписка"}}}},{"id":614,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Avaya_Aura_R__Call_Center_Elite_Multichannel.jpg","logo":true,"scheme":false,"title":"Avaya Aura® Call Center Elite Multichannel","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"alias":"avaya-aurar-call-center-elite-multichannel","companyTypes":[],"description":"Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.\r\nCompanies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone, email, text message, or instant message.\r\nWhether your customers communicate on mobile, emails, or chat, their communication is routed by identifying the agent using a phone call. The emails, SMS, or chat messages are then directly forwarded to the agent identified using this call. The agent can also reply using the same method of communication.\r\nEasy to implement and simple to use, Call Center Elite Multichannel also delivers:\r\n• Out-of-the-box desktop applications for supervisors\r\n• Framework applications including intelligent routing, interaction data, and centralized configuration\r\n• Automated or agent-initiated outbound preview dialing\r\n• Powerful application development tools for complete customization and integration\r\n• Simple and fast wizards for desktop screen pop-ups and routing rules\r\n\r\nThe Call Center Elite Multichannel multimedia technology uses the phantom call capabilities of Communication Manager to deliver non-voice work items to contact center agents. Phantom calls are generated using the Computer-Telephony Integration (CTI) application. This application has no physical station as an originating point.\r\nThe multimedia suite blends emails, SMS, and web-based customer inquiries with inbound calls.","shortDescription":"Avaya Aura® Call Center Elite Multichannel offers options for contact handling (voice, email, chat and SMS) allowing customers to be treated in an efficient manner and allow for greater business effectiveness.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":1,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Call Center Elite Multichannel","keywords":"call, Elite, Center, Multichannel, Call, using, contact, multimedia","description":"Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.\rCompanies can use this software suite to turn one-dimensional call","og:title":"Avaya Aura® Call Center Elite Multichannel","og:description":"Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite.\rCompanies can use this software suite to turn one-dimensional call","og:image":"https://old.b4r.io/fileadmin/user_upload/Avaya_Aura_R__Call_Center_Elite_Multichannel.jpg"},"eventUrl":"","translationId":615,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. Unified communications, UC) — это технология, представляющая собой интеграцию услуг реального времени таких как: мгновенные сообщения (чат), информация о присутствии (presence), телефония (включая IP-телефонию), видеоконференция, совместная работа над документами, управление вызовами и распознаванием речи с унифицированными почтовыми системами (голосовая почта, электронная почта, SMS и факс).\r\n\r\nУнифицированные коммуникации, как правило, не является одним продуктом, но представляет собой набор продуктов, которые обеспечивают потребителя единым интерфейсом и возможностью доступа к услугам на различных коммуникационных устройствах (стационарный телефон, мобильный телефон, компьютер, ноутбук и др.)","materialsDescription":""},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"Voice over Internet Protocol (Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\n\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\nSource: https://en.wikipedia.org/wiki/Voice_over_IP","materialsDescription":""},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":554,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":556,"characteristicId":5,"templateId":3,"value":"Contact Center"},"7":{"id":557,"characteristicId":7,"templateId":3,"value":"Desktop application"},"9":{"id":560,"characteristicId":9,"templateId":3,"value":true},"11":{"id":563,"characteristicId":11,"templateId":3,"value":true},"13":{"id":558,"characteristicId":13,"templateId":3,"value":true},"15":{"id":564,"characteristicId":15,"templateId":3,"value":true},"17":{"id":561,"characteristicId":17,"templateId":3,"value":false},"19":{"id":568,"characteristicId":19,"templateId":3,"value":""},"21":{"id":572,"characteristicId":21,"templateId":3,"value":true},"23":{"id":573,"characteristicId":23,"templateId":3,"value":true},"25":{"id":574,"characteristicId":25,"templateId":3,"value":false},"27":{"id":569,"characteristicId":27,"templateId":3,"value":""},"29":{"id":575,"characteristicId":29,"templateId":3,"value":""},"33":{"id":566,"characteristicId":33,"templateId":3,"value":true},"35":{"id":562,"characteristicId":35,"templateId":3,"value":"IP-telephony, Chat, E-mail, Messengers"},"37":{"id":559,"characteristicId":37,"templateId":3,"value":true},"39":{"id":576,"characteristicId":39,"templateId":3,"value":""},"41":{"id":571,"characteristicId":41,"templateId":3,"value":false},"43":{"id":570,"characteristicId":43,"templateId":3,"value":""},"45":{"id":565,"characteristicId":45,"templateId":3,"value":false},"47":{"id":567,"characteristicId":47,"templateId":3,"value":true},"49":{"id":555,"characteristicId":49,"templateId":3,"value":"On-demand"}}}},{"id":606,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Avaya_Aura_R__Communication_Manager.png","logo":true,"scheme":false,"title":"Avaya Aura® Communication Manager","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"alias":"avaya-aurar-communication-manager","companyTypes":[],"description":"The Core of Your Unified Communications and Collaboration Solution\r\n<ul> <li>Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization.</li> <li>Enable employees to take care of business more easily and quickly—because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities.</li> <li>Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura® Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration.</li> </ul>\r\n• Communicate and Collaborate with Anyone, Anywhere. Extend your collaborative communications across time zones and regions to mobile phones, conference rooms, contact centers, and more. • Reliability at Your Fingertips. All communications are consistent and reliable with configurable redundancy, virtualization, and fault tolerance. • Designed for IT and Employees. Common capabilities, features, applications, and administration make learning easy for IT and employees while reducing the cost of ownership.","shortDescription":"Avaya Aura® Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Unified Communications solutions to enterprises large and small. It delivers rich voice and video capabilities and provides for a resilient, distributed network of gateways and analog, digital and IP-based communication devices. It includes advanced mobility features, built-in conference calling and contact center applications, and E911 capabilities.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":16,"sellingCount":15,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Communication Manager","keywords":"communications, your, Communication, applications, Manager, with, Avaya, Extend","description":"The Core of Your Unified Communications and Collaboration Solution\r Start your move to unified communications and collaboration with Avaya Aura® Communication","og:title":"Avaya Aura® Communication Manager","og:description":"The Core of Your Unified Communications and Collaboration Solution\r Start your move to unified communications and collaboration with Avaya Aura® Communication","og:image":"https://old.b4r.io/fileadmin/user_upload/Avaya_Aura_R__Communication_Manager.png"},"eventUrl":"","translationId":607,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. Unified communications, UC) — это технология, представляющая собой интеграцию услуг реального времени таких как: мгновенные сообщения (чат), информация о присутствии (presence), телефония (включая IP-телефонию), видеоконференция, совместная работа над документами, управление вызовами и распознаванием речи с унифицированными почтовыми системами (голосовая почта, электронная почта, SMS и факс).\r\n\r\nУнифицированные коммуникации, как правило, не является одним продуктом, но представляет собой набор продуктов, которые обеспечивают потребителя единым интерфейсом и возможностью доступа к услугам на различных коммуникационных устройствах (стационарный телефон, мобильный телефон, компьютер, ноутбук и др.)","materialsDescription":""},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"Voice over Internet Protocol (Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\n\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\nSource: https://en.wikipedia.org/wiki/Voice_over_IP","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":738,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":740,"characteristicId":5,"templateId":3,"value":"Contact Center"},"7":{"id":741,"characteristicId":7,"templateId":3,"value":"Desktop application"},"9":{"id":744,"characteristicId":9,"templateId":3,"value":false},"11":{"id":747,"characteristicId":11,"templateId":3,"value":false},"13":{"id":742,"characteristicId":13,"templateId":3,"value":true},"15":{"id":748,"characteristicId":15,"templateId":3,"value":true},"17":{"id":745,"characteristicId":17,"templateId":3,"value":false},"19":{"id":752,"characteristicId":19,"templateId":3,"value":""},"21":{"id":756,"characteristicId":21,"templateId":3,"value":false},"23":{"id":757,"characteristicId":23,"templateId":3,"value":false},"25":{"id":758,"characteristicId":25,"templateId":3,"value":false},"27":{"id":753,"characteristicId":27,"templateId":3,"value":""},"29":{"id":759,"characteristicId":29,"templateId":3,"value":""},"33":{"id":750,"characteristicId":33,"templateId":3,"value":false},"35":{"id":746,"characteristicId":35,"templateId":3,"value":"IP-telephony, Chat, E-mail"},"37":{"id":743,"characteristicId":37,"templateId":3,"value":true},"39":{"id":760,"characteristicId":39,"templateId":3,"value":""},"41":{"id":755,"characteristicId":41,"templateId":3,"value":false},"43":{"id":754,"characteristicId":43,"templateId":3,"value":"API"},"45":{"id":749,"characteristicId":45,"templateId":3,"value":false},"47":{"id":751,"characteristicId":47,"templateId":3,"value":true},"49":{"id":739,"characteristicId":49,"templateId":3,"value":"On-demand"}}}},{"id":610,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Avaya_Aura_R__Experience_Portal.jpg","logo":true,"scheme":false,"title":"Avaya Aura® Experience Portal","vendorVerified":0,"rating":"2.00","implementationsCount":0,"suppliersCount":0,"alias":"avaya-aurar-experience-portal","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Give Your Customers an Experience That No One Else Can</span>\r\n<ol> <li>Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.</li> <li>Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.</li> <li>Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.</li> <li>Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.</li> <li>Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.</li> </ol>\r\n• Give Customers the Freedom to Choose. An omnichannel customer experience lets customers use their favorite channels and devices to connect with your agents. Give them options to connect by phone, mobile, email and SMS services. • Personalize Your Customer Interactions. Give your customers powerful, unique service experiences with multi-party conferencing, intelligent routing, and pre-identified customer preferences. • Upgrade Customer Experiences Without Upending Your Infrastructure. Your infrastructure investment is safe. Let customers have the experiences they crave by adding a standards-based platform that integrates with your existing infrastructure.","shortDescription":"Avaya Aura® Experience Portal is an Omnichannel Customer Engagement with a Personal Touch","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":18,"sellingCount":16,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Avaya Aura® Experience Portal","keywords":"with, customer, customers, your, Your, agent, mobile, Give","description":"Give Your Customers an Experience That No One Else Can\r Engage with your customers when and where they want on the devices of their choice. Every customer","og:title":"Avaya Aura® Experience Portal","og:description":"Give Your Customers an Experience That No One Else Can\r Engage with your customers when and where they want on the devices of their choice. Every customer","og:image":"https://old.b4r.io/fileadmin/user_upload/Avaya_Aura_R__Experience_Portal.jpg"},"eventUrl":"","translationId":611,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":82,"title":"Unified Communications","alias":"unified-communications","description":"Унифицированные коммуникации (англ. Unified communications, UC) — это технология, представляющая собой интеграцию услуг реального времени таких как: мгновенные сообщения (чат), информация о присутствии (presence), телефония (включая IP-телефонию), видеоконференция, совместная работа над документами, управление вызовами и распознаванием речи с унифицированными почтовыми системами (голосовая почта, электронная почта, SMS и факс).\r\n\r\nУнифицированные коммуникации, как правило, не является одним продуктом, но представляет собой набор продуктов, которые обеспечивают потребителя единым интерфейсом и возможностью доступа к услугам на различных коммуникационных устройствах (стационарный телефон, мобильный телефон, компьютер, ноутбук и др.)","materialsDescription":""},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"Voice over Internet Protocol (Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\n\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\nSource: https://en.wikipedia.org/wiki/Voice_over_IP","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":761,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":763,"characteristicId":5,"templateId":3,"value":"Contact Center"},"7":{"id":764,"characteristicId":7,"templateId":3,"value":"Desktop application"},"9":{"id":767,"characteristicId":9,"templateId":3,"value":false},"11":{"id":770,"characteristicId":11,"templateId":3,"value":true},"13":{"id":765,"characteristicId":13,"templateId":3,"value":true},"15":{"id":771,"characteristicId":15,"templateId":3,"value":false},"17":{"id":768,"characteristicId":17,"templateId":3,"value":false},"19":{"id":775,"characteristicId":19,"templateId":3,"value":""},"21":{"id":779,"characteristicId":21,"templateId":3,"value":false},"23":{"id":780,"characteristicId":23,"templateId":3,"value":false},"25":{"id":781,"characteristicId":25,"templateId":3,"value":false},"27":{"id":776,"characteristicId":27,"templateId":3,"value":""},"29":{"id":782,"characteristicId":29,"templateId":3,"value":""},"33":{"id":773,"characteristicId":33,"templateId":3,"value":false},"35":{"id":769,"characteristicId":35,"templateId":3,"value":"IP-telephony, Chat, E-mail, Messengers"},"37":{"id":766,"characteristicId":37,"templateId":3,"value":true},"39":{"id":783,"characteristicId":39,"templateId":3,"value":""},"41":{"id":778,"characteristicId":41,"templateId":3,"value":false},"43":{"id":777,"characteristicId":43,"templateId":3,"value":""},"45":{"id":772,"characteristicId":45,"templateId":3,"value":false},"47":{"id":774,"characteristicId":47,"templateId":3,"value":true},"49":{"id":762,"characteristicId":49,"templateId":3,"value":"On-demand"}}}},{"id":1120,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Base_CRM.jpg","logo":true,"scheme":false,"title":"Base CRM","vendorVerified":0,"rating":"1.00","implementationsCount":2,"suppliersCount":0,"alias":"base-crm","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Gain Unprecedented Pipeline Visibility</span>\r\nBase's intuitive user interface removes the friction from deal updates so reps and management are always able to access, analyze and collaborate on up-to-date and relevant deal data.\r\n<span style=\"font-weight: bold;\">Prioritize Leads and Opportunities</span>\r\nNot all leads and opportunities are created equally. Keep your sales team focused on the highest value leads and deals through automated scoring rules informed by Base's full-funnel analytics.\r\n<span style=\"font-weight: bold;\">Turn Customers into Advocates</span>\r\nHappy customers not only buy more but also promote your product or service to others. Base provides the foundation for managing relationships and delivering customer happiness at scale.\r\n<span style=\"font-weight: bold;\">Enable a Mobile Sales Team</span>\r\nBase's #1 rated mobile sales application pairs enterprise-grade functionality with a consumer-grade user interface to deliver the best mobile sales experience available today.\r\n\r\n<span style=\"font-weight: bold;\">Drive Sales Actions with Data</span>\r\nImprove your sales process with Base insights that are easily accessible to all levels of the organization. Answers to questions like, "Which deals will close this month?” and, "What deals am I about to lose?” are now at your fingertips.\r\n<span style=\"font-weight: bold;\">Capitalize on Leads</span>\r\nBase integrates with your website and a host of marketing automation tools to instantaneously deliver leads to the sales team, while funnel tracking informs prioritization so reps can allocate time effectively.\r\n<span style=\"font-weight: bold;\">Explain the Past and Predict the Future</span>\r\nBase automatically tracks over half a million data points for every customer and turns them into cutting edge reports that bring a scientific approach to the way you analyze and forecast your business.\r\n<span style=\"font-weight: bold;\">Alleviate Administrative Burden</span>\r\nBase's consumer-grade user interface makes it easy to navigate with ease, while native productivity features remove the burden of administrative tasks and enable reps to focus on their deals.\r\n","shortDescription":"Base CRM is a simple system of customer relationship management (CRM): lead management, contact management, transaction tracking, a large selection of tools for communication and much more.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":17,"sellingCount":13,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Base CRM","keywords":"Base, your, sales, with, deals, reps, user, leads","description":"Gain Unprecedented Pipeline Visibility\rBase's intuitive user interface removes the friction from deal updates so reps and management are always able to access,","og:title":"Base CRM","og:description":"Gain Unprecedented Pipeline Visibility\rBase's intuitive user interface removes the friction from deal updates so reps and management are always able to access,","og:image":"https://old.b4r.io/fileadmin/user_upload/Base_CRM.jpg"},"eventUrl":"","translationId":1121,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":20,"characteristicId":3,"templateId":3,"value":"Операционная"},"5":{"id":21,"characteristicId":5,"templateId":3,"value":"Управление продажами, Управление маркетингом, Управление клиентским обслуживанием, Контакт-центр"},"7":{"id":22,"characteristicId":7,"templateId":3,"value":""},"9":{"id":25,"characteristicId":9,"templateId":3,"value":true},"11":{"id":28,"characteristicId":11,"templateId":3,"value":true},"13":{"id":23,"characteristicId":13,"templateId":3,"value":true},"15":{"id":29,"characteristicId":15,"templateId":3,"value":true},"17":{"id":26,"characteristicId":17,"templateId":3,"value":true},"19":{"id":33,"characteristicId":19,"templateId":3,"value":"Microsoft Outlook"},"21":{"id":37,"characteristicId":21,"templateId":3,"value":true},"23":{"id":38,"characteristicId":23,"templateId":3,"value":true},"25":{"id":39,"characteristicId":25,"templateId":3,"value":"N/A"},"27":{"id":34,"characteristicId":27,"templateId":3,"value":""},"29":{"id":40,"characteristicId":29,"templateId":3,"value":"14"},"33":{"id":31,"characteristicId":33,"templateId":3,"value":true},"35":{"id":27,"characteristicId":35,"templateId":3,"value":"1"},"37":{"id":24,"characteristicId":37,"templateId":3,"value":true},"39":{"id":41,"characteristicId":39,"templateId":3,"value":""},"41":{"id":36,"characteristicId":41,"templateId":3,"value":true},"43":{"id":35,"characteristicId":43,"templateId":3,"value":"API, Web формы, Лендинги"},"45":{"id":30,"characteristicId":45,"templateId":3,"value":false},"47":{"id":32,"characteristicId":47,"templateId":3,"value":true},"49":{"id":46,"characteristicId":49,"templateId":3,"value":""}}}},{"id":253,"logoURL":"https://old.b4r.io/fileadmin/user_upload/bpm_online_sales.png","logo":true,"scheme":false,"title":"bpm'online sales","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"alias":"bpmonline-sales","companyTypes":[],"description":"<span style=\"font-weight: bold;\">Out-of-the-box processes</span> Bpm’online sales includes referenced processes that serve as best practices for lead management, opportunity management, quote management,as well as order and invoice management. Following pre-defined processes makes it easy for companies to jump start the system adoption and bring industry best practices to their work. Thousands of bpm’online sales users prove that blueprint processes guarantee excellent results! <span style=\"font-weight: bold;\">A complete view of the customer journey</span> Bpm’online sales delivers end-to-end sales processes to manage the complete customer journey – from lead to order, and continued account maintenance. Best-in class technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to effectively manage every stage of customer interactions. <span style=\"font-weight: bold;\">Engaging interface that users love</span> Bpm’online interface has a social look and feel, which makes it quick to learn and easy to navigate. Users love the elegant design that is free from redundant information which keeps them focused on what is relevant. The system provides a consistent user experience no matter what device you use: phone, tablet, desktop or laptop. <span style=\"font-weight: bold;\">The cutting-edge sales force automation product</span> Bpm’online sales is the cutting-edge end-to-end sales cycle management software which drives customer acquisition, development and retention. Take advantage of the ready-to-go sales processes that guide you through the most effective actions to make the most of your sales pipeline, minimizing missteps and boosting results.\r\n","shortDescription":"Bpm’online sales is a cloud-based CRM that drives efficient sales processes and enables total control over the complete customer journey - from lead generation to loyal repeat sales.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":7,"sellingCount":1,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"bpm'online sales","keywords":"sales, processes, customer, management, that, Bpm’online, system, which","description":"Out-of-the-box processes Bpm’online sales includes referenced processes that serve as best practices for lead management, opportunity management, quote","og:title":"bpm'online sales","og:description":"Out-of-the-box processes Bpm’online sales includes referenced processes that serve as best practices for lead management, opportunity management, quote","og:image":"https://old.b4r.io/fileadmin/user_upload/bpm_online_sales.png"},"eventUrl":"","translationId":254,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":1650,"characteristicId":3,"templateId":3,"value":"Operational, Analytical"},"5":{"id":1652,"characteristicId":5,"templateId":3,"value":"Sales Management"},"7":{"id":1653,"characteristicId":7,"templateId":3,"value":"Web-interface, Desktop application, Mobile application"},"9":{"id":1656,"characteristicId":9,"templateId":3,"value":true},"11":{"id":1659,"characteristicId":11,"templateId":3,"value":true},"13":{"id":1654,"characteristicId":13,"templateId":3,"value":true},"15":{"id":1660,"characteristicId":15,"templateId":3,"value":true},"17":{"id":1657,"characteristicId":17,"templateId":3,"value":true},"19":{"id":1664,"characteristicId":19,"templateId":3,"value":"Microsoft Excel"},"21":{"id":1668,"characteristicId":21,"templateId":3,"value":true},"23":{"id":1669,"characteristicId":23,"templateId":3,"value":true},"25":{"id":1670,"characteristicId":25,"templateId":3,"value":"N/A"},"27":{"id":1665,"characteristicId":27,"templateId":3,"value":"N/A"},"29":{"id":1671,"characteristicId":29,"templateId":3,"value":"14"},"33":{"id":1662,"characteristicId":33,"templateId":3,"value":true},"35":{"id":1658,"characteristicId":35,"templateId":3,"value":"E-mail"},"37":{"id":1655,"characteristicId":37,"templateId":3,"value":true},"39":{"id":1672,"characteristicId":39,"templateId":3,"value":"N/A"},"41":{"id":1667,"characteristicId":41,"templateId":3,"value":true},"43":{"id":1666,"characteristicId":43,"templateId":3,"value":"N/A"},"45":{"id":1661,"characteristicId":45,"templateId":3,"value":"N/A"},"47":{"id":1663,"characteristicId":47,"templateId":3,"value":true},"49":{"id":1651,"characteristicId":49,"templateId":3,"value":"On-premise, Subscription"}}}},{"id":1156,"logoURL":"https://old.b4r.io/fileadmin/user_upload/CRM-sistema_bpm_online.png","logo":true,"scheme":false,"title":"Bpm’online marketing","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"alias":"bpmonline-marketing","companyTypes":[],"description":"\r\n<ul> <li>Lead generation</li> <li>Qualification</li> <li>Distribution</li> <li>Hand-off to sales</li> </ul>\r\n<span style=\"font-weight: bold;\">Use out-of-the-box processes for lead management</span>\r\nBpm’online marketing provides best practice processes for efficient lead management – from demand generation to lead nurturing, to final hand-off to sales. Make sure your sales team focuses only on qualified and sales-ready leads.\r\n\r\n<span style=\"font-weight: bold;\">Maintain a constant dialogue with your customers</span>\r\nUse email-marketing tools to establish and maintain personalized communications with every customer. Optimize your communication strategy based on mass mail responses.\r\n<span style=\"font-weight: bold;\">Engaging interface that users love!</span>\r\n\r\nbpm'online marketing CRM supports all types of devices\r\nEnjoy working with the modern, streamlined user interface that is free from redundant information, keeping you focused only on what’s relevant. The bpm’online marketing application has a social look and feel and delivers the same user experience no matter what device it is used on: laptop, tablet or smartphone.\r\n<span style=\"font-weight: bold;\">Product overview</span>\r\nBpm’online marketing is a robust marketing automation software that helps to gain demand generation excellence through identifying customers’ needs and nurturing their interests until they are successfully transformed into opportunities.\r\n\r\nbpm'online marketing – from lead qualification to hand-off to sales\r\nEasily manage each step of customer demand generation by following pre-defined processes – from lead qualification to hand-off to sales.\r\ntrack new leads, evaluate the efficiency of different channels\r\n\r\nUse bpm’online analytics to track new leads, evaluate the level of engagement and efficiency of different channels.\r\ncreate outbound e-mail campaigns with bpm'online marketing\r\nUse bpm’online marketing to build your target audience and send bulk emails with just a few clicks of a mouse.\r\n\r\n<ul> <li>Lead management</li> <li>Marketing campaign management</li> <li>Email-marketing</li> <li>Event management</li> <li>Productivity tools</li> <li>Business process management</li> <li>Knowledge management</li> <li>Synchronization and import</li> <li>System designer</li> </ul>","shortDescription":"Bpm’online marketing is a holistic multichannel marketing management software powered by out-of-the-box best practice processes delivering demand generation excellence.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":19,"sellingCount":5,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Bpm’online marketing","keywords":"marketing, lead, sales, with, your, from, that, Bpm’online","description":"\r Lead generation Qualification Distribution Hand-off to sales \rUse out-of-the-box processes for lead management\rBpm’online marketing provides best practice","og:title":"Bpm’online marketing","og:description":"\r Lead generation Qualification Distribution Hand-off to sales \rUse out-of-the-box processes for lead management\rBpm’online marketing provides best practice","og:image":"https://old.b4r.io/fileadmin/user_upload/CRM-sistema_bpm_online.png"},"eventUrl":"","translationId":1157,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":1673,"characteristicId":3,"templateId":3,"value":"Operational, Analytical"},"5":{"id":1675,"characteristicId":5,"templateId":3,"value":"Sales Management, Marketing Management, Customer Service Management"},"7":{"id":1676,"characteristicId":7,"templateId":3,"value":"Web-interface, Desktop application, Mobile application"},"9":{"id":1679,"characteristicId":9,"templateId":3,"value":true},"11":{"id":1682,"characteristicId":11,"templateId":3,"value":true},"13":{"id":1677,"characteristicId":13,"templateId":3,"value":true},"15":{"id":1683,"characteristicId":15,"templateId":3,"value":true},"17":{"id":1680,"characteristicId":17,"templateId":3,"value":true},"19":{"id":1687,"characteristicId":19,"templateId":3,"value":"Microsoft Excel"},"21":{"id":1691,"characteristicId":21,"templateId":3,"value":true},"23":{"id":1692,"characteristicId":23,"templateId":3,"value":true},"25":{"id":1693,"characteristicId":25,"templateId":3,"value":"N/A"},"27":{"id":1688,"characteristicId":27,"templateId":3,"value":"N/A"},"29":{"id":1694,"characteristicId":29,"templateId":3,"value":"14"},"33":{"id":1685,"characteristicId":33,"templateId":3,"value":true},"35":{"id":1681,"characteristicId":35,"templateId":3,"value":"E-mail"},"37":{"id":1678,"characteristicId":37,"templateId":3,"value":true},"39":{"id":1695,"characteristicId":39,"templateId":3,"value":"N/A"},"41":{"id":1690,"characteristicId":41,"templateId":3,"value":true},"43":{"id":1689,"characteristicId":43,"templateId":3,"value":"N/A"},"45":{"id":1684,"characteristicId":45,"templateId":3,"value":"N/A"},"47":{"id":1686,"characteristicId":47,"templateId":3,"value":true},"49":{"id":1674,"characteristicId":49,"templateId":3,"value":"On-premise, Subscription"}}}},{"id":1126,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Capsule.png","logo":true,"scheme":false,"title":"Capsule CRM","vendorVerified":0,"rating":"1.40","implementationsCount":1,"suppliersCount":0,"alias":"capsule-crm","companyTypes":[],"description":"\r\n<ul>\r\n<li>GET A COMPLETE VIEW OF YOUR BUSINESS - Store and manage all your business contacts in one place. All relationships, not just customers. Manage contacts, leads, customers, vendors and more.</li>\r\n<li>MAKE SURE THINGS GET DONE - Create tasks and share with co-workers. Don’t miss that proposal deadline or customer call. If you have routine tasks, set them to repeat monthly or create a reusable process to match your business workflow.</li>\r\n<li>EASY TO USE - Be up and running in minutes. Capsule was designed with usability in mind. We made it simple and intuitive to help you feel at home within minutes of signing up, leaving you with time to focus on tasks at hand.</li>\r\n<li>EVERYONE ON THE SAME PAGE. Capture emails and attach notes, conversations, docs and files into a contact’s history so it’s easily available. Share a single view of a contact within your team.</li>\r\n<li>WE'RE HERE FOR YOU- Choosing Capsule isn't just choosing the right tool, you're also joining a community. Our friendly expert support team are here for you every day, every step of the way.</li>\r\n<li>MANAGE YOUR SALES PIPELINE AND CREATE REPORTS - Track bids, deals, proposals and other opportunities. See where your future income is coming from. Create reports and gain insight on your sales pipeline.</li>\r\n<li>CUSTOMIZE CAPSULE - Customize Capsule by adding the data fields you need and define processes for your team to follow. Create custom categories using tags such as vendor, lead and customer.</li>\r\n<li>CAPSULE MOBILE - Access your Capsule account wherever you go. Capsule for mobile gives you access to your contacts, tasks, opportunities, cases and more for both Android and iPhone.</li>\r\n</ul>\r\n","shortDescription":"Capsule CRM is the smart simple online CRM - build stronger customer relationships, make more sales and save time","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":13,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Capsule CRM","keywords":"your, Capsule, tasks, contacts, team, Create, with, just","description":"\r\rGET A COMPLETE VIEW OF YOUR BUSINESS - Store and manage all your business contacts in one place. All relationships, not just customers. Manage contacts,","og:title":"Capsule CRM","og:description":"\r\rGET A COMPLETE VIEW OF YOUR BUSINESS - Store and manage all your business contacts in one place. All relationships, not just customers. Manage contacts,","og:image":"https://old.b4r.io/fileadmin/user_upload/Capsule.png"},"eventUrl":"","translationId":1127,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":692,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":694,"characteristicId":5,"templateId":3,"value":"Sales Management, Marketing Management, Customer Service Management"},"7":{"id":695,"characteristicId":7,"templateId":3,"value":"Web-interface"},"9":{"id":698,"characteristicId":9,"templateId":3,"value":true},"11":{"id":701,"characteristicId":11,"templateId":3,"value":true},"13":{"id":696,"characteristicId":13,"templateId":3,"value":true},"15":{"id":702,"characteristicId":15,"templateId":3,"value":true},"17":{"id":699,"characteristicId":17,"templateId":3,"value":false},"19":{"id":706,"characteristicId":19,"templateId":3,"value":""},"21":{"id":710,"characteristicId":21,"templateId":3,"value":true},"23":{"id":711,"characteristicId":23,"templateId":3,"value":true},"25":{"id":712,"characteristicId":25,"templateId":3,"value":false},"27":{"id":707,"characteristicId":27,"templateId":3,"value":""},"29":{"id":713,"characteristicId":29,"templateId":3,"value":"30"},"33":{"id":704,"characteristicId":33,"templateId":3,"value":true},"35":{"id":700,"characteristicId":35,"templateId":3,"value":"Social networks"},"37":{"id":697,"characteristicId":37,"templateId":3,"value":true},"39":{"id":714,"characteristicId":39,"templateId":3,"value":""},"41":{"id":709,"characteristicId":41,"templateId":3,"value":false},"43":{"id":708,"characteristicId":43,"templateId":3,"value":"API"},"45":{"id":703,"characteristicId":45,"templateId":3,"value":false},"47":{"id":705,"characteristicId":47,"templateId":3,"value":false},"49":{"id":693,"characteristicId":49,"templateId":3,"value":"On-premise, Subscription"}}}},{"id":934,"logoURL":"https://old.b4r.io/fileadmin/user_upload/cisco_logo.png","logo":true,"scheme":false,"title":"Cisco Packaged Contact Center Enterprise","vendorVerified":0,"rating":"2.40","implementationsCount":1,"suppliersCount":0,"alias":"cisco-packaged-contact-center-enterprise","companyTypes":[],"description":"Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations. <span style=\"font-weight: bold;\">Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:</span>\r\n<ul>\r\n<li>Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)</li>\r\n<li>Cisco Unified Customer Voice Portal (for speech-enabled self-service)</li>\r\n<li>Cisco Unified Intelligence Center (for comprehensive reporting)</li>\r\n<li>Cisco Finesse web-based agent/supervisor desktop</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Key media capabilities of Packaged CCE include:</span>\r\n<ul>\r\n<li>Support for inbound and outbound voice</li>\r\n<li>Built-in email and chat</li>\r\n<li>Social media customer care</li>\r\n<li>Support for inbound video</li>\r\n<li>Audio and video recording</li>\r\n<li>Powerful application programming interfaces for integrating task and outbound routing</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Packaged CCE's usability advantages include:</span>\r\n<ul>\r\n<li>Blade server support</li>\r\n<li>Web-based administration</li>\r\n<li>Simplified log collection and trace level management</li>\r\n<li>Built-in real-time system health check</li>\r\n<li>Live data real-time reporting</li>\r\n</ul>\r\n<span style=\"font-weight: bold;\">Business benefits of Packaged CCE include:</span>\r\n<ul>\r\n<li>Enhanced customer experiences through all contact channels</li>\r\n<li>Optimized engagement with mobile and video callers</li>\r\n<li>Cost reduction by using your existing communications infrastructure</li>\r\n<li>Increased employee productivity and lower support costs</li>\r\n<li>Flexible addition of new capabilities through standard web APIs</li>\r\n</ul>\r\n","shortDescription":"Cisco Packaged Contact Center Enterprise (Packaged CCE) is an Easy-to-Deploy Omnichannel Contact Center, customer care solution helps businesses and organizations deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":8,"sellingCount":20,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cisco Packaged Contact Center Enterprise","keywords":"Packaged, Cisco, Unified, Center, customer, video, Contact, include","description":"Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller","og:title":"Cisco Packaged Contact Center Enterprise","og:description":"Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller","og:image":"https://old.b4r.io/fileadmin/user_upload/cisco_logo.png"},"eventUrl":"","translationId":935,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":""},{"id":186,"title":"VoIP - Voice over Internet Protocol","alias":"voip-voice-over-internet-protocol","description":"Voice over Internet Protocol (Voice over IP, VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.\r\n\r\nThe term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.\r\n\r\nSource: https://en.wikipedia.org/wiki/Voice_over_IP","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":715,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":717,"characteristicId":5,"templateId":3,"value":"Contact Center"},"7":{"id":718,"characteristicId":7,"templateId":3,"value":"Desktop application"},"9":{"id":721,"characteristicId":9,"templateId":3,"value":true},"11":{"id":724,"characteristicId":11,"templateId":3,"value":true},"13":{"id":719,"characteristicId":13,"templateId":3,"value":true},"15":{"id":725,"characteristicId":15,"templateId":3,"value":true},"17":{"id":722,"characteristicId":17,"templateId":3,"value":false},"19":{"id":729,"characteristicId":19,"templateId":3,"value":"Microsoft Word, Microsoft Excel, Microsoft Outlook"},"21":{"id":733,"characteristicId":21,"templateId":3,"value":true},"23":{"id":734,"characteristicId":23,"templateId":3,"value":true},"25":{"id":735,"characteristicId":25,"templateId":3,"value":false},"27":{"id":730,"characteristicId":27,"templateId":3,"value":""},"29":{"id":736,"characteristicId":29,"templateId":3,"value":""},"33":{"id":727,"characteristicId":33,"templateId":3,"value":true},"35":{"id":723,"characteristicId":35,"templateId":3,"value":"IP-telephony, Chat, E-mail, Social networks, Messengers"},"37":{"id":720,"characteristicId":37,"templateId":3,"value":true},"39":{"id":737,"characteristicId":39,"templateId":3,"value":""},"41":{"id":732,"characteristicId":41,"templateId":3,"value":false},"43":{"id":731,"characteristicId":43,"templateId":3,"value":"API"},"45":{"id":726,"characteristicId":45,"templateId":3,"value":false},"47":{"id":728,"characteristicId":47,"templateId":3,"value":true},"49":{"id":716,"characteristicId":49,"templateId":3,"value":"On-demand"}}}},{"id":1124,"logoURL":"https://old.b4r.io/fileadmin/user_upload/Cloze.png","logo":true,"scheme":false,"title":"Cloze CRM","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"alias":"cloze-crm","companyTypes":[],"description":"\r\n<ul>\r\n<li>Automatic - Everything about the people you know in one place, pulled together for you.</li>\r\n<li>Smart - We learn who is important to you and remember things when you don’t.</li>\r\n<li>Proactive - Cloze prompts you to keep in-touch, with the right context at your fingertips.</li>\r\n<li>No more data entry - Cloze automatically keeps track of your email, phone calls, meetings, documents, Evernote, LinkedIn, Facebook and Twitter. And everything from dozens of other services.</li>\r\n<li>Never miss a follow-up - Cloze’s learning algorithm knows who is important to you and automatically prompts you when it is time to reach out, so you’ll always be on top of your customers and pipeline.</li>\r\n<li>You're always prepared - Cloze is like having a personal assistant that keeps you on top of your relationships.</li>\r\n<li>Heading into a meeting? Cloze tells you exactly where you left off — with the context from Evernote, email, calls, social, documents and past meetings for every attendee.</li>\r\n</ul>\r\n","shortDescription":"Cloze CRM is a Smarter Relationship Management. The no-work way to see everything about your contacts in one place. Email, phone calls, meetings, notes, follow-ups and social.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":0,"sellingCount":9,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"Cloze CRM","keywords":"Cloze, your, automatically, prompts, context, keeps, with, meetings","description":"\r\rAutomatic - Everything about the people you know in one place, pulled together for you.\rSmart - We learn who is important to you and remember things when you","og:title":"Cloze CRM","og:description":"\r\rAutomatic - Everything about the people you know in one place, pulled together for you.\rSmart - We learn who is important to you and remember things when you","og:image":"https://old.b4r.io/fileadmin/user_upload/Cloze.png"},"eventUrl":"","translationId":1125,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":784,"characteristicId":3,"templateId":3,"value":"Operational, Analytical"},"5":{"id":786,"characteristicId":5,"templateId":3,"value":"Sales Management, Marketing Management, Customer Service Management"},"7":{"id":787,"characteristicId":7,"templateId":3,"value":"Mobile application"},"9":{"id":790,"characteristicId":9,"templateId":3,"value":false},"11":{"id":793,"characteristicId":11,"templateId":3,"value":false},"13":{"id":788,"characteristicId":13,"templateId":3,"value":true},"15":{"id":794,"characteristicId":15,"templateId":3,"value":true},"17":{"id":791,"characteristicId":17,"templateId":3,"value":false},"19":{"id":798,"characteristicId":19,"templateId":3,"value":""},"21":{"id":802,"characteristicId":21,"templateId":3,"value":false},"23":{"id":803,"characteristicId":23,"templateId":3,"value":false},"25":{"id":804,"characteristicId":25,"templateId":3,"value":false},"27":{"id":799,"characteristicId":27,"templateId":3,"value":""},"29":{"id":805,"characteristicId":29,"templateId":3,"value":"14"},"33":{"id":796,"characteristicId":33,"templateId":3,"value":false},"35":{"id":792,"characteristicId":35,"templateId":3,"value":"Chat, E-mail, Social networks, Messengers"},"37":{"id":789,"characteristicId":37,"templateId":3,"value":true},"39":{"id":806,"characteristicId":39,"templateId":3,"value":""},"41":{"id":801,"characteristicId":41,"templateId":3,"value":false},"43":{"id":800,"characteristicId":43,"templateId":3,"value":""},"45":{"id":795,"characteristicId":45,"templateId":3,"value":false},"47":{"id":797,"characteristicId":47,"templateId":3,"value":true},"49":{"id":785,"characteristicId":49,"templateId":3,"value":"On-premise, Subscription"}}}},{"id":1158,"logoURL":"https://old.b4r.io/fileadmin/user_upload/CRMNEXT.png","logo":true,"scheme":false,"title":"CRMNEXT Re-Think CRM","vendorVerified":0,"rating":"1.00","implementationsCount":1,"suppliersCount":0,"alias":"crmnext-re-think-crm","companyTypes":[],"description":"SALES Why do sales take an eternity to close? Why can’t we improve win ratios? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. SERVICE Why do businesses seldom know customers? Why do customers have to talk to several different people before somebody services their requests? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. CROSS-SELL Why must sales to existing customers be a reactive process? What if we could offer useful and relevant products & services to customers without them asking? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. MARKETING Why are there gaps between marketing and sales strategies? How can we plan & execute measurable marketing campaigns? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. PROCESS MANAGEMENT Why is it so hard to change business processes? Wouldn’t it be nice to configure workflows without having to code? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. ANALYTICS Is it really necessary to view data in prescribed fixed formats? Why can’t we pick and choose analytics that we want to view in a single screen? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers INTEGRATION How can we take the pain out of integration? Why do we have to hop between multiple systems to get things done? How can we do it all from a single screen? SOCIAL How can we use social as medium to build meaningful dialog with customers? Why can’t social become a channel to increase brand equity? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers. COLLABORATION Why must sales to existing customers be a reactive process? What if we could offer useful and relevant products & services to customers without them asking? These are some of the questions we asked ourselves. And that’s why we brought you a CRM with the answers.","shortDescription":"CRMNEXT RE-THINK CRM - SALES SERVICE CROSS-SELL MARKETING PROCESS MANAGEMENT ANALYTICS INTEGRATION SOCIAL COLLABORATION","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":12,"sellingCount":18,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"CRMNEXT Re-Think CRM","keywords":"with, some, asked, questions, brought, thats, ourselves, answers","description":"SALES Why do sales take an eternity to close? Why can’t we improve win ratios? These are some of the questions we asked ourselves. And that’s why we brought","og:title":"CRMNEXT Re-Think CRM","og:description":"SALES Why do sales take an eternity to close? Why can’t we improve win ratios? These are some of the questions we asked ourselves. And that’s why we brought","og:image":"https://old.b4r.io/fileadmin/user_upload/CRMNEXT.png"},"eventUrl":"","translationId":1160,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":339,"title":"Marketing","alias":"marketing","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":140,"characteristicId":3,"templateId":3,"value":"Операционная"},"5":{"id":142,"characteristicId":5,"templateId":3,"value":"Управление продажами, Управление маркетингом, Управление клиентским обслуживанием, Контакт-центр"},"7":{"id":143,"characteristicId":7,"templateId":3,"value":"Десктопное приложение"},"9":{"id":146,"characteristicId":9,"templateId":3,"value":true},"11":{"id":149,"characteristicId":11,"templateId":3,"value":true},"13":{"id":144,"characteristicId":13,"templateId":3,"value":true},"15":{"id":150,"characteristicId":15,"templateId":3,"value":true},"17":{"id":147,"characteristicId":17,"templateId":3,"value":false},"19":{"id":154,"characteristicId":19,"templateId":3,"value":""},"21":{"id":158,"characteristicId":21,"templateId":3,"value":true},"23":{"id":159,"characteristicId":23,"templateId":3,"value":true},"25":{"id":160,"characteristicId":25,"templateId":3,"value":false},"27":{"id":155,"characteristicId":27,"templateId":3,"value":""},"29":{"id":161,"characteristicId":29,"templateId":3,"value":""},"33":{"id":152,"characteristicId":33,"templateId":3,"value":true},"35":{"id":148,"characteristicId":35,"templateId":3,"value":"IP-телефония, Чат, Е-mail, Соцсети"},"37":{"id":145,"characteristicId":37,"templateId":3,"value":true},"39":{"id":162,"characteristicId":39,"templateId":3,"value":""},"41":{"id":157,"characteristicId":41,"templateId":3,"value":true},"43":{"id":156,"characteristicId":43,"templateId":3,"value":""},"45":{"id":151,"characteristicId":45,"templateId":3,"value":false},"47":{"id":153,"characteristicId":47,"templateId":3,"value":true},"49":{"id":141,"characteristicId":49,"templateId":3,"value":"Локальное"}}}},{"id":1303,"logoURL":"https://old.b4r.io/fileadmin/user_upload/eGain.png","logo":true,"scheme":false,"title":"eGain CallTrack","vendorVerified":0,"rating":"1.00","implementationsCount":0,"suppliersCount":0,"alias":"egain-calltrack","companyTypes":[],"description":"eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers!\r\n \r\n<span style=\"font-weight: bold;\">Streamline and automate service processes</span>\r\nService process automation is key to driving operating efficiency in your contact center. eGain CallTrack leverages the power of eGain Customer Engagement Hub™ platform (eGain CEH™) to help streamline and automate processes. Using the visual workflow designer, you can set up pre-routing, handling, and post-routing business rules to drive consistency and efficiency through your contact centers.\r\n \r\n<span style=\"font-weight: bold;\">Effectively categorize interactions</span>\r\nCategories and resolution codes are assigned automatically as well as manually. Effective classification helps deliver valuable customer feedback and service trends to your product and marketing team.\r\n \r\n<span style=\"font-weight: bold;\">Make agents more productive</span>\r\nAgent costs, typically, account for over 50% of contact center expenses. Increase agent productivity through a unified agent desktop that eliminates the need to switch applications and improves access to information.\r\n \r\nAgents have access to:\r\n\r\n<ul>\r\n<li>Complete customer information, including interactions through other channels</li>\r\n<li>The common knowledge base</li>\r\n<li>Subject matter experts through collaboration tools</li>\r\n<li>Multimedia interaction tools such as chat and web cobrowsing to help customers</li>\r\n<li>Auto-summarization and note-taking facilities</li>\r\n</ul>\r\n\r\n<span style=\"font-weight: bold;\">Resolve issues quickly</span>\r\neGain CallTrack offers the industry’s most comprehensive knowledge management tools for resolving cases:\r\n\r\n<ul>\r\n<li>Agents, across channels, have one-click access to eGain Knowledge Base.</li>\r\n<li>Agents can find information through FAQ lists, browsing, searching, and guided help (supported by eGain’s pioneering reasoning engine).</li>\r\n<li>Agents can also contribute to the knowledge base.</li>\r\n</ul>\r\n\r\n<span style=\"font-weight: bold;\">Monitor and track every call</span>\r\nPriorities and SLAs are assigned automatically, and alarms are triggered when SLAs are\r\nlikely to be missed. In addition, managers and supervisors can:\r\n\r\n<ul>\r\n<li>Use real-time monitors to oversee queues or agents.</li>\r\n<li>Check the audit trail of interactions to ensure correct handling.</li>\r\n<li>Run reports to analyze call volumes, SLAs, agent productivity, knowledge base usage, and query trends.</li>\r\n</ul>\r\n\r\n \r\n<span style=\"font-weight: bold;\">Integrate multichannel customer communications</span>\r\neGain CallTrack is one of the many modular applications in eGain, which helps businesses set up omnichannel customer engagement hubs. Use other eGain products to enable escalations to and from self-service, live chat, email, and social interactions.","shortDescription":"eGain CallTrack™ is a dynamic case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain, the industry’s top-rated customer engagement software suite, which helps businesses transform their traditional call centers into multichannel customer engagement hubs.","type":null,"isRoiCalculatorAvaliable":false,"isConfiguratorAvaliable":false,"bonus":100,"usingCount":15,"sellingCount":10,"discontinued":0,"rebateForPoc":0,"rebate":0,"seo":{"title":"eGain CallTrack","keywords":"eGain, interactions, through, CallTrack, your, knowledge, contact, Agents","description":"eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy,","og:title":"eGain CallTrack","og:description":"eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy,","og:image":"https://old.b4r.io/fileadmin/user_upload/eGain.png"},"eventUrl":"","translationId":1304,"dealDetails":null,"roi":null,"price":null,"bonusForReference":null,"templateData":[],"testingArea":"","categories":[{"id":71,"title":"CRM - Customer Relationship Management","alias":"crm-customer-relationship-management","description":"Система управления взаимоотношениями с клиентами (CRM, CRM-система, сокращение от англ. Customer Relationship Management) — прикладное программное обеспечение для организаций, предназначенное для автоматизации стратегий взаимодействия с заказчиками (клиентами), в частности для повышения уровня продаж, оптимизации маркетинга и улучшения обслуживания клиентов путём сохранения информации о клиентах и истории взаимоотношений с ними, установления и улучшения бизнес-процессов и последующего анализа результатов.\r\n\r\nCRM — модель взаимодействия, основанная на постулате, что центром всей философии бизнеса является клиент, а главными направлениями деятельности компании являются меры по обеспечению эффективного маркетинга, продаж и обслуживания клиентов. Поддержка этих бизнес-целей включает сбор, хранение и анализ информации о потребителях, поставщиках, партнёрах, а также о внутренних процессах компании. Функции для поддержки этих бизнес-целей включают продажи, маркетинг, поддержку потребителей.\r\n\r\nИсточник: https://ru.wikipedia.org/wiki/%D0%A1%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%B0_%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F_%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%BE%D1%82%D0%BD%D0%BE%D1%88%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8_%D1%81_%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8","materialsDescription":""},{"id":152,"title":"Contact Center","alias":"contact-center","description":"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.\r\n\r\nA call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.\r\n\r\nThe contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.\r\n\r\nSource: https://en.wikipedia.org/wiki/Call_centre","materialsDescription":""},{"id":337,"title":"Sales","alias":"sales","description":"","materialsDescription":""},{"id":341,"title":"Customer Service","alias":"customer-service","description":"","materialsDescription":""}],"characteristics":[],"concurentProducts":[],"jobRoles":[],"organizationalFeatures":[],"complementaryCategories":[],"solutions":[],"materials":[],"useCases":[],"best_practices":[],"values":[],"implementations":[],"valuesByTemplateId":{"3":{"3":{"id":47,"characteristicId":3,"templateId":3,"value":"Operational"},"5":{"id":49,"characteristicId":5,"templateId":3,"value":"Customer Service Management, Contact Center"},"7":{"id":50,"characteristicId":7,"templateId":3,"value":"1"},"9":{"id":53,"characteristicId":9,"templateId":3,"value":true},"11":{"id":56,"characteristicId":11,"templateId":3,"value":true},"13":{"id":51,"characteristicId":13,"templateId":3,"value":true},"15":{"id":57,"characteristicId":15,"templateId":3,"value":true},"17":{"id":54,"characteristicId":17,"templateId":3,"value":false},"19":{"id":61,"characteristicId":19,"templateId":3,"value":""},"21":{"id":65,"characteristicId":21,"templateId":3,"value":true},"23":{"id":66,"characteristicId":23,"templateId":3,"value":true},"25":{"id":67,"characteristicId":25,"templateId":3,"value":false},"27":{"id":62,"characteristicId":27,"templateId":3,"value":""},"29":{"id":68,"characteristicId":29,"templateId":3,"value":""},"33":{"id":59,"characteristicId":33,"templateId":3,"value":true},"35":{"id":55,"characteristicId":35,"templateId":3,"value":"IP-telephony, Chat, E-mail, Social networks"},"37":{"id":52,"characteristicId":37,"templateId":3,"value":true},"39":{"id":69,"characteristicId":39,"templateId":3,"value":""},"41":{"id":64,"characteristicId":41,"templateId":3,"value":true},"43":{"id":63,"characteristicId":43,"templateId":3,"value":""},"45":{"id":58,"characteristicId":45,"templateId":3,"value":false},"47":{"id":60,"characteristicId":47,"templateId":3,"value":true},"49":{"id":48,"characteristicId":49,"templateId":3,"value":"On-demand, On-premise"}}}}],"selectedTemplateId":3},"presentation":{"type":null,"company":{},"products":[],"partners":[],"formData":{},"dataLoading":false,"dataError":false,"loading":false,"error":false},"catalogsGlobal":{"subMenuItemTitle":""}}